Mercari

So I sold an mk bag to this buyer who is a new member username auikilifi shipped the item and tracking says it was delivered she don't wanna rate me coz she claimed that she never received the item. And it's been 5 days that the buyer is not even cooperating or responding. If u really didn't received the package u should respond and do something in finding it go to the post perhaps. Mercari is a no help at all! And don't wanna auto rate me so I can get my money! The seller should get the money when the tracking says it was delivered to the right address already! I am very upset about this thing...

Terrible feedback system favors sellers to the harm of buyers. If a seller decides not to ship for any reason and cancels the transaction, the buyer is not allowed to leave feedback to warn other buyers of an unreliable seller. I'm not shopping from a site that lets buyers get jerked around. I'll stick with eBay.

Ordered a bottle of cologne for my husband for Christmas and when I received it it was a sample from Macys. When I tried to get my money back they refused even after I sent pictures! What a rip off and they did nothing to help! Rude customer service very shady company and they deleted my account as if my feelings would be hurt stay away from this scamming site!

The site does not allow listing collectible coins but has a category for collectible coins. They will suspend listing privileges for more than one violation, but there are numerous collectible coin listings on the site!

Mercari has no customer support. If you have a problem, you are out of luck. There is no one you can speak with or contact. You cannot contact the seller of an item either, as the Mercari software interface does not allow it. There are no instructions provided by the Mercari site. I am now attempting to cancel my order, however, one part of the Mercari program states I have made no orders while another states that Mercari will notify me when the item is shipped. I have tried to contact the seller, but the Mercari program puts me into an endless loop which allows me to see the sellers feedback but not contact them. I doubt that I will be able to recover my money. I will contact paypal and hope for the best..

I sold an item, it was damaged in shipping. Mercari granted a return.The item was never sent back and I received no money. Mercari said it was their policy not to send labels for returns.The customer was willing to return it, Mercari would not budge.It was expensive and could have been repaired.The customer saved over $100 by complaining and I lost out

Tried to buy something. Required card verification. Did it on 2 cards. They posted micro transactions to both cards. And then denied payment from both cards. Paypal also denied. So basically they just charged me about $8.00 to validate payments, and then refused to let me buy something from the site. But have pocketed those charges and not credited them back. An absolutely nightmare of a site.

Mercari gives you no help zero, nada. They take the sellers money and will back the buyer who can easily scam you out of your item
I give them a triple zero rating. No help they have poor response no contact number
They are a total money grabbing company that will turn against you if you have a problem
Mercari totally sucks

I recently sold a camera lens that was only used for testing. I 100% accurately described the item and yet the buyer decided on day 3 which is the last day they have that they wanted to do a return for whatever reasons they specified. Mercari chooses not to tell you the reason that buyers give for returns or allow you to fight it. They state that they will decide within 3 days as to whether or not the return reason is valid. In this case they took 18 days but not only that they allow the buyer 9 days to ship it back while only allowing 3 for newly purchased listings to be mailed out. I have no doubt that this buyer purchased the lense, realized it didn't fit and gave some bogus reason as to why she needed to return. Now I've been out $250 that I would have had a month ago because of both this buyer and Mercari. Insanely frustrating

Purchased item was not as described... item described as "good", however, it contained broken and discolored pieces which were not visible in the photo (on purpose?). You have 3 days to provide a review (who knew?) or Mercari writes a good review. When asking to revise the review Mercari REFUSES. Buyer beware! POC company. Zero stars if available.

Mercari tells me not to rate the seller who lied about the phone which was was locked and the seller stated it was unlocked. If I rated the seller, Mercari told me I would not receive a refund so I am rating Mercari. I returned the item but did not receive a refund so the battle goes to the credit card company. Mercari is really a terrible website. I have over 17 years of experience selling on eBay and Mercari is the worst site to try to sell or buy an item.

This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. This happened on multiple occasions, and customer service is horrible. You're much better off selling things yourself than using this horrible awful app. If I could rate it a zero I would. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time.

Purchased something on Mercari. The seller was in communication with me, then all of sudden goes off the map, and cancels my order which put me in a real bind. He does not tell me why, a message from Mercari is that seller is unable to ship. Not only that, we are not able to leave negative reviews, only Mecari can when it is a canceled order. This site is suspect and never use it again.

I ordered a gift for my husband and had changed my address the month before. Mercari didn't allow me to remove my old address but I did indict my new home address. My husbands gift was mailed to my old address. Support sided with the seller and gave them 5 stars without any help to me. I had to file a dispute with my bank for my purchase lost. Then Mercari locked my account down and wouldn't let me message anyone or do a thing on my account. I had already purchased another item way before this happened. When I got it, it was spray painted all over and smelled horrible. Due to my previous dispute. They locked me out of my account so I wasn't able to contact that seller. Again, Mercari left 5 stars for me when I wouldn't have ever left that review. This company is a scam. They run from issues and only back the sellers. I'll never buy or sell with them. Stay far away.