Mercari

Mercari sellers beware! Dishonest buyers are lurking on Mercari. Avoid selling items over $50 and pricey name brands. Buyers will low ball all the time and just "like" items.

Scam buyers know they can:

-open a return and send you a brick or junk back.
-say your item is not authentic (even though it is authentic) to get their item free.
-say your item is damaged to get a free item.

Just be careful if you are an honest seller on Mercari. I've been selling for almost a decade on multiple e-commerce sites and scam buyers have quadrupled in the last few months. Protect yourself by taking good pics, documenting condition thoroughly in the description and taking video if necessary. I was almost scammed for over $200 by a Mercari buyer recently, so be persistent with Mercari customer service if a scam buyer tries to steal from you.

Only giving 2 stars because I had decent luck buying items $30 and under on Mercari.

Paid and ordered a musical rocking chair. Item arrives with this orange syrupy fluid in odd places and on the back/front seating material. I thought it was slimed by a toddler like spaghetti. I thought gross and reluctantly guessed I'll clean it. Great. After washing the material in the washer and scrubbing the plastic with bleach to no avail I noticed what was the battery box. I opened it with screwdriver and their was 2 large rusted D batteries leaking all over. I tried to contact seller numerous times. I searched Mercari website for hours for directions to get a refund. I kept on finding that if I left a bad review I would be banned from them? I finally stopped payment and donated the item. I've never bought from them again. I don't trust their practices.

I have sold many things on Mercari as well as other sites. I take pride in making sure I describe my stuff perfectly as well as ship it the same day or next morning, depending on when item is bought. Their rating system is terrible. People can give you a lower rating based on when they feel it should arrive. Mercari can see when you shipped item, yet they feel it's ok to leave the lower rating on your profile. They say they can't remove it. That is not fair to the seller who really is efficient. Their fees are also higher than other sites as well.

My first purchase on this website I bought an item I had long been searching for and the seller immediately cancelled my transaction.NO reason given. Very disappointing. A contract had been made and summarily broken without so much as a reason why. Amateurs.

The worst! I purchased from a Mercari vendor on 9/25/23, they immediately created the label and never shipped the product. I kept contacting the vendor and they continued to say they would ship the following day. I kept checking the tracking number, and as of 10/14/23, USPS still doesn't have the package...sounds like a scam. I finally cancelled the order. Hopefully, I get a refund and not a credit on account because I have no faith in vendors selling on this site.

Mercari should monitor their vendors to make sure they are not scammers!

Worst place ever, bought a shirt, when I received it it was dirty and disgusting. Tried to return it they gave me a hard time. I eventually gave up. Stick with Ebay, they would never let something like this happen.

Being an honest seller does not guarantee you a fair treatment on this app, buyer still could make up excuses to return, Mercari would approve the return then ask you whether you want the item to be returned back to you, WT? An item worth of several hundreds dollars who is just going to throw it away? Should that be even an option? I pulled off all my expensive items out of that app right there right then, the garbage app deserves to sell garbages there.

Their website says that you have 72 hours to rate a product with it exception for Sundays and holidays. They did not honor that and are only giving me 48 hours to write a product. This is what is on their website "Federal holidays and all Sundays are excluded from this time frame."

I received a shipment of little toys full of smoke stench that will not come out. Seller, EverlysCloset, lied through her teeth, and Mercari said they couldn't prove a smell. So I'm out 42 bucks and Mercari and EverlysCloset are profiting. Then they closed the "ticket" and rated the buyers themselves! So she has all great reviews. No wonder people keep getting taken. NO BUYER PROTECTION. Am deleting my account. It's too bad because there are good deals there, but things end up costing too much. Ebay may have issues, but at least they have buyer protection. Guess if you want to sell a bunch of bad items, Mercari is the place where you can cheat people with their blessing.

Upon tracking an item that I paid for on the Mercari app, I discovered that the item was in fact delivered by FedEx. However, I never received the item. I searched all around for it but deep down I knew it had been swiped.
STOLEN! Mercari emailed me saying that they would do something about it after I had brought it to their attention when it came time to "rate the seller". But Mercari did nothing for me. I don't even know if they released my money (the cost of the item) to the seller, since I would not give them a rating. Packages should not be delivered unless someone is there to sign for it, unless other arrangements were made in advance. The irony of it all, is that the item that I was awaiting, was a video camera/ home monitor to catch the stinking thieves in this low-life town Nick-named Hollywood. Hopefully, I will be a past resident of Mt Holly, NJ

The outcome of buyers vs sellers over disputes seems exactly what we always have with ebay...
I don't believe Mercari is welcome to America...
I believe we need lawsuits against Mercari...
Look how someone Jared M Baumannreturn sent back to me my used camera that was fully functional and Mercari support Shayla from UK Mercari stated that's what I originally posted on Mercari like no different between working electronics and junk ones.
The last pictures can tell the difference...
We need to do something about this.

I have been a successful seller on this site for years but several times I have posted items in which I would verify through the app by checking and seeing if the same item was selling on their site and how it was being categorized in its listing. Several times I'm doing this I would be prohibited and sent a message from them that I was doing something against policy. I would message them thru their app, thru to call them and email them thru their direct email and only get automated messages back. Now because this has happened to me three times I am on a watch list it seems but what's crazy the same products are being sold on their site and they do nothing about it. No one will give me an explanation for this. I have made some great extra money over the years but their policy and their customer service is awful and is very unfair and you can't get answers.

I've been using both Poshmark and Mercari for a long time. I've had a wonderful experience with Poshmark. Mercari, however, is an entirely different story. This site will try to scam you in every way possible. They will close your account before you have a chance to deposit your money into your bank account. They allow buyers to get ripped off as well as sellers. DO NOT TRUST THIS SITE. It is an absolute nightmare dealing with this app and it's "customer service"

I put an offer for a camera that seemed like a good deal. The seller accepted my offer. Then cancelled the sale in 15 minutes. They then relisted the product at a much higher prices without some accessories. Mercari allows sellers to cancel transactions for any reason at any time. So sellers can keep canceling transaction and relisting to their hearts content.