Mercari

Not worth the aggravation. Keeps switching from browser to app and then will not take password it's just ridiculous. Trying to enter id etc. another horrible experience. Do not waste your time. Donate your stuff get the tax write off.

My account got closed because they were "UNABLE" to verify an authentic Louis Vuitton bag. Keep in mind, this is an original bag, but just because they were "unable" to verify it, they closed my account even after many appeals. Now today my mom calls me and says her account is closed too because Mercari said she had more than one account, referring to mine which is totally seperate and has been closed since a month already. She created her own account months back to sell some items around the house. But because its on the same address they think its the same person even tho both of our accounts have been verified separately.

Being a seller on here is ok but being a buyer sucks because people lie and misrepresent items they are selling, plus mercari says their prepaid labels save you 25% off cost of shipping but post office showed me proof that they have a 25-50% increase on label cost so they can pocket more money on the transaction. Pretty much a scam all around and sellers beware because people will purchase your item and send their crappy one back to you in its place like you sent them a piece of crap, this happens alot with jewelry items and designer clothing/handbags.

I purchased a purse on this site listed as a Tory Burch. It was very obviously fake when it arrived. I submitted a return request and it is been almost two days with no resolve. I contacted the buyer and she does not even know how to accept a return. It's unfortunate I can't pick up the phone and call somebody like with eBay. I now have money held up with a fake purse with no resolve in site. Buyer beware. Don't expect to see your hard-earned money anytime soon when you receive something fake. Knock-off items are prevalent on this site I have purchased three... shame on me back to eBay.

I just had a buyer who requested to return an item because he claimed "the item received was not as described in the listing." Here's the problem: he had not even received the item delivery until AFTER he requested the return. Mercari kept me in the dark the entire time (it took them 10 days to make their decision) until the very end, when they approved the return. That's when I became aware of the reason for the request. This is B. S. I had several pictures (close up) of the front and back of the item, so there should not have been any misunderstanding of what the item was. A person would have either been blind or just plain stupid to not understand what he/she was purchasing. Bottom line? Buyers have no recourse whatsoever when someone wants to return an item.

I purchased an item based on the listing picture and description which was totally different from what I received. I immediately emailed the seller and then customer service requesting a refund and was directed to provide pictures of the item received, which was done on the same day I received the item.
They emailed me on a Saturday requesting the pictures be sent again and gave me 24 hours (Sunday) to resubmit? I checked my email on Monday and learned that my request for a return/refund was denied because they had not received the resubmitted pictures within 24 hours Do, they not operate on business days like other reputable companies. They do not hold sellers accountable, thus promoting fraudulent behavior. This was my first and my last experience with Mercari. Buyers should beware of this company. They definitely do not operate like Amazon or Ebay. Stay away.

NEVER BUY OR Sell on Mercari. They support people scamming on their website! If you get a counterfeit card like I did they will not refund you. It was only a $13 card but i buy thousands worth of cards sometimes one card is a thousand plus. Clearly if it was a $1000 card they still would stand by the scammer. This makes them just as guilty if not worse! They give you automated responses. They do not care about their customers experiences. They are the definition of greed. Their excuse is I left feedback. Well I didn't notice it was fake until my buddy pointed it out a few days after. And if you know Mercari they rush you and pressure you to leave feedback fast! Don't support their illegal practices! I hope they go out of business!

First order made with Mercari on 3/2 expected delivery was 3/15. As of 3/7, no updates on shipping status. Received email from Mercari stating they would remind seller to ship item and by 3/10 I would be able to cancel if no response from seller. On 3/10, no option available to cancel and no updates. It is now 3/22, unable to get a ahold of anyone at Mercari and still no order received. I checked to see if new tracking update was available and turns out package was delivered 6 hours away from my location. Mercari states not to rate when shipping issues arise but I have purchased from Amazon and Ebay using same carrier and I have received my orders on time. So clearly its Mercari's shipping system to blame. I dont need the item I ordered from Mercari anymore as it was a birthday gift and had to buy somewhere else. Now, I dont know if I will get my money back, or my order shipped back to me because Mercari customer service is non existent.

Upon purchasing an item this year, you are forced to accept all cookies to continue. If you read about these, there is an extensive list of those they share your information with.
It is IMPOSSIBLE to recieve any type of customer support unless the question is already listed. They also only offer "Live Chat" in regard to technical support but you have to pay for it. I Finally found a customer service number by calling the wrong company. But, oh joy, they don't have customer support in this area (Houston - 4th largest city in the US).
Just ridiculous!

I sold on mercari for over a year and I got to the point where people would report items I sold as damaged. I sell trading cards. So people would complain the product was damaged even though the card was mint. The top loader was scuffed. So they would get refunded and I got penalized. They get refund plus kept the card. Also people always say they never received the card and get refunds. Even though we don't know if they did because of the horrible tracking they use that rarely works. I don't trust mercari and I won't sell on there ever again. They protect the buyers not the sellers. There needs to be a protection for both. Also they just upped their fees again so not even worth selling items under a $1.

I ordered lipstick and photos of a new lipstick were shown on the site. There was one poorly focused one the lipstick sent to me. It came to me have used with lip marks and because of the obvious health hazard I discarded it. The seller was given 5 stars by them even though this happened. They and the seller were not responsive. Do NOT believe the star ratings.

They closed my account and stole my money so quick it was crazy. They basically sent me a notice to my wrong email and said I had 24 hours to claim my money when I tried it gave me a bunch of bs. The account was hooked right up to my bank why didn't they just let me transfer it out. Yeah needless to say I'm pissed and will never use them again

A buyer can lie on you and mercari will side with them. I sold a sling bag that was described as a sling bag the person bought the sling bag but gave me a 3 star bc they wanted a backpack even though they never contacted me about that. When I confronted mercari they said I was innocent but bc of their new policy the buyers experience can't be deleted even though lies and illiteracy aren't experiences. They are a dense, unreasonable company. Go elsewhere to sell things.

I received broken item. Immediately contacted Mercari to note problem. Response email said don't rate seller until Mercari customer service responds. Then Mercari paid seller "because You didn't rate seller." When I complained, they said there was nothing they could do to resolve problem. I'm out $40

Bought two pampered chef products from different sellers. One item was received without damage. The second item was received was broken to the point that it was unusable. I believe this was because the item wasn't properly packaged. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. I tried several different ways and was unsuccessful. I will never ever buy anything from this site in the future.

Mercari limited my account first claiming that they need identification, I tried to do that and they kept telling me that I am not responding to their emails which is not true.
They then asked me to send a picture of my driver license or photo of my passport information.
That was the most scary thing to do, I refused to do that, they closed my account permanently because of that.
I don't know any other website that will ask you such personal information so you can buy used and new items from random people.
Please be careful and watch out.