• Mercari

Mercari

Overview

Mercari has a rating of 1.18 stars from 2,330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 709th among Marketplace sites.

  • Service
    843
  • Value
    753
  • Shipping
    748
  • Returns
    740
  • Quality
    713

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.5%
Positive
5
Neutral
1
Negative
325
1216
See all photos

What reviewers want you to know

Positive highlights

  • Any issues with purchases have been resolved promptly by customer service.

Critical highlights

  • I never received my purchase and they won't refund my credit card.
  • The post office simply deducts it from you automatically after they discovered your package was overweight.
How would you rate Mercari?
Top Positive Review

“Great service”

Zoe M.
12/14/23

I've had a wonderful time buying and selling on Mercari! It's been better than using Depop and other services at times. I used to sell items very quickly on here and I've been able to buy some authentic rare items for cheaper here. PLEASE make this service available in Puerto Rico. I no longer live in Florida so I can't use the website anymore. It was my favorite selling/buying service. USPS considers Puerto Rico "domestic" USPS for labels, so it should be possible to use Mercari, but it's not allowed yet… Hopefully in the future…

Top Critical Review

“Mercari: The cesspool of selling”

Jason K.
1/31/24

The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.

Reviews (2,330)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (104) post office (49) phone number (71) return request (32) customer service (655)
Thumbnail of user jasonk1841
1 review
6 helpful votes
January 31st, 2024

The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.

Tip for consumers:
Mercari rips off buyers and sellers.

Products used:
Bought many products from sellers at Mercari.

Service
Value
Shipping
Returns
Thumbnail of user martinezjodaniel
1 review
10 helpful votes
January 6th, 2024

I have only been on the app for a month and a half. I've made my sales but 4 out of every 5 I get scammed or delivery was made and Mercari instantly changes their shipping status to edited. After providing pictures proof of delivery they still say I provided a bad tracking number. I suggest looking for any other app to sell because this one is $#*!. Then they gouge you of every sell leaving you petty change for sale.

Service
Value
Returns
Quality
Thumbnail of user kathym2356
1 review
4 helpful votes
February 16th, 2024

I bought a particular brand of pants but I received a different brand. Contacted the seller with several messages but no response at all. The seller's name is Emily Zeh. Then I tried customer service. They were absolutely no help at all. Refused to give a refund even with pictures showing they didn't ship what I ordered. This site has the worst customer service I have ever dealt with. I'm about to dispute my purchase through PayPal.

Thumbnail of user sod7
1 review
5 helpful votes
February 26th, 2022

Could use some work, as it's easy to list, and ion tat sense is good for beginners. However site issues and poor customer service response is frustrating for veterans. App works better than main site. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues.

Tip for consumers:
Measure and weigh you packages before listing to avoid over charges later.

Products used:
Collectibles,quantity purchase for resale. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ottor21
otto r.
1 review
1 helpful vote
January 30th, 2020

bought a camera that was non functional. no recourse on sending it back or a refund of any kind. Will have to be very carefull when buying ion this site. Maybe I missed something in this transaction

Thumbnail of user debm127
2 reviews
12 helpful votes
February 13th, 2024

Buyer beware! If you experience ANY difficulty with a purchase, it's next to impossible to get resolution! I bought a Glo Lit teeth whitening tool that simply did not work. Even tried the manufacturer's troubleshooting tips before attempting a return. First, you have only 72 HOURS! To request a return -- completely ridiculous return window -- and their return process requires 8 photos (which, in my case, proved nothing; there's no option to upload the video I took demonstrating that the device didn't work). Never again. I've deleted the app from my phone!

Products used:
None - item I purchased was defective

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamaraj257
1 review
7 helpful votes
January 16th, 2024

I ordered a hair piece on this site and was sent a garlic crusher 2 weeks later. The help desk said the sale was final and nothing they could do. And of course the seller never communicated with me whatsoever. How is this place still even allowed to sell things on the internet? They should be banned!

Thumbnail of user locoamor096
1 review
4 helpful votes
February 6th, 2024

I will never do business with this company ever again as a seller or a buyer. As a seller you get no protection and they always side with the buyer. You get a lot of crazies. I will be pulling all my items from this site. Had a buyer request a return because she did not read the description on a pair of converse shoes listed as juniors size 5/women's size 7. People cannot be this dense. I will just give away my stuff like I did before because I sure don't want to deal with people who don't have any reasoning skills.

Service
Value
Shipping
Thumbnail of user mrsyuliafedinaf
1 review
21 helpful votes
June 22nd, 2021

Decided to switch from another platform well quitting after a week. No way to reach customer support. They approved return for no reason after "reviewing " it for 15 minutes. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! How convenient! At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Website itself not very convenient at all. If you are thinking to switch don't rush

Thumbnail of user clives17
1 review
87 helpful votes
January 25th, 2020

I attempted to make a purchase from Mercari.com.
The item showed "fee shipping" in blinking text.
When I placed an order there was a $4.25 shipping charge. Not a big deal but I asked the seller about the charge. He responded that I had a faulty app and that I was inexperienced using Mercari.
He then refused to sell to me or accept text messages. Rude, rude, rude. Where do these people come from?

Thumbnail of user roberth2129
1 review
36 helpful votes
May 17th, 2020

After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. No explanation for the reason. They said I needed to verify my identity. After doing that I still can't touch my money. After some review I realized I'm just one of many victims of this scam

Thumbnail of user menan
1 review
270 helpful votes
January 22nd, 2020

I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm.

Thumbnail of user jd1185
1 review
1 helpful vote
February 26th, 2024

Purchased something for the first time through this website, firstly if you have an issue with part of an item (of multiple items) you have to return the entire purchase, they should limit sellers to sell single items for this reason but don't. They don't encourage or support buyers for sellers improperly packaging items to prevent damage. If you return an item or have any issues you cannot rate the seller. This site is terribly run, there's no organization, there isn't any protection or support for buyer. I do not recommend and will never buy anything from here again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user meganw239
4 reviews
4 helpful votes
April 5th, 2021

Mercari- a place where you can find just about anything you can think of. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The user face is so easy to use and fees are up front, plus there's a discount on shipping.
Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanq822
1 review
8 helpful votes
January 24th, 2024

Item arrived damaged. You must contact them through their app. There is no option for reporting a damaged item, and contact is only available by answering questions. There is no question about damaged items, you you never get to contact customer service. They apparently do not have an office in the US. I would not recommend buying through Mercari.

Thumbnail of user bugzier
1 review
8 helpful votes
January 18th, 2024

Unbelievable! Stanley mayhem strikes me! I'm furious! I bought 2 Stanley's and my gut told me not to, but I really wanted to buy one for my friends… 200 dollars and I'm out! No idea how they will resolve this issue but I'm furious for being the freaking idiot who fell for it!
Don't buy from here or just be so careful!

Products used:
Stanley

Service
Value
Shipping
Quality
Thumbnail of user jeremiahd10
9 reviews
105 helpful votes
January 6th, 2023

I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. That's like a.5% issue rate. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari.

Edit: More orders have been messed up. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Review changed to '1'. Mercari needs investigated. Too much is going on for Mercari themselves not to know.

Thumbnail of user laurenp832
1 review
1 helpful vote
March 4th, 2024

Not worth it. You buy an item that you found, get it shipped, says it's delivered yet NEVER was, as I was home, and they require you to do all the work to create a claim with USPS. This is a joke, boycott this site. Worth just buying from Amazon and/or store as they are least take responsibility if not received or damaged. This site is a joke.

Tip for consumers:
Don’t use this site. They are ripping off both buyer and sellers.

Products used:
Never got it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cliffordr120
1 review
1 helpful vote
February 3rd, 2024

I won't order from them again. Some of what we ordered arrived broken and there is really no way to contact the seller (who I am sure would have liked to solve the problem) and if/when you do finally reach someone they really have no interest in being helpful. We decided it was best to write it off, but won't do business with them again.

Thumbnail of user krystall164
1 review
1 helpful vote
February 15th, 2024

After seeing a bunch of handmade items that are under copyright infringement, you can report the item, but nothing gets removed. This leaves a lot of room for sellers to get sued, and these are prohibited items in Mercari's own help section. So, if item isn't removed and someone buys item, Mercari makes money off of something that is under someone else's copyright. Irresponsible.

Service
Thumbnail of user kirstyn1777
1 review
1 helpful vote
February 15th, 2024

Absolute BS. Have a money back guarantee if you buy a broken item. What they don't tell you is until it's delivered to the seller you won't get the refund. So when you have a petty seller that sold you a broken $200 xbox and knows its broken. They won't accept the delivery of the item. Therefore no refund. Mercari has been 0 help and said until it's out of transit there's nothing they can do. But this item will stay in transit because the seller won't get the item because they're petty. Mercari said yesterday if it happened again I'd get a refund so I message today saying ups tried to deliver again and same thing. Guess what I get "we can't do anything because it's still in transit" same bs spill as yesterday.

Service
Value
Shipping
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Thumbnail of user bethw675
1 review
6 helpful votes
August 22nd, 2023

I purchased a pair of shoes that fell apart when I wore them. They broke, split, lost parts and I had to work a 12 hour shift, as a nurse, with no shoes. I contacted Mercari and they basically said too bad. I did not tell them in three days because I did not wear the shoes. They rated the seller and gave them the money and refused a response. I then decided to check their BBB status which is 1 out of 5. Don't buy anything from this company.

Thumbnail of user jasminea203
1 review
6 helpful votes
December 11th, 2023

I've made a lot of sales on Mercari but I'm tired of them keeping a big stake of all my items, even if you bump it up to the next dollar "so you can make a little more" you still get cents added to what's yours. At this point they are just stealing from all sellers their percentage and fees are insane. Their insurance also is a joke I had a clear case where it was the transportation companies fault for handling the package with no care, even the buyer stated it and their response was "be careful and package your items better" they were extra bubble wrapped it's insane they will say anything to not cover.

Service
Value
Shipping
Returns
Thumbnail of user billyo41
2 reviews
8 helpful votes
January 2nd, 2022

Im a first time customer and bought a pair of shoes. The listing said 7 but the shoes were too wide and too big. When i contacted mercari, they ignored me. So did the seller. Plus they kept closing my help requests, and refused to let me return for refund. Bad customer service.

Tip for consumers:
Not a good dependable reliable site to do first time business with.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user serenacortese83
1 review
2 helpful votes
February 16th, 2024

I'm a posh ambassador on Poshmark, I've always had a great experience. I wanted to give this app a try but it's really worth it? No it's not. In two different occasions Buyer said that my item was broken even though it was packaged and wrapped perfectly and when they asked for a return I was only told that the return it was approved I didn't see any photos I didn't see any complaints there was nothing which seems really absurd to me not to have a word on it. They work with zero transparency and credibility. Never again

Value
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Quality

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From the business

This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.

Company Representative

Thumbnail of user jordanb96
Mercari R.
Typically does not respond to reviews

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