Mercari

Buyer beware! I purchased designer items 3 times, description included the fact that item was 100% authentic and included the original designer box and authenticity card. Once I received it was evident that it was a scam. Same seller uses different profiles to make you believe you are buying from another seller. Mercari did the right thing and reimbursed me all 3 times but I will never buy from them again. Not worth the aggravation and deception.

I listed a Coach wallet my mom gifted me from the Coach outlet. I was trying to get a whole $15 for it. I still had the tag and two little care packets that come with it. They flagged it as "non-authentic" bc I didn't have her receipt for the originally $30 wallet. It was also the only "designer" item on my account. They removed my listing, accused me of selling a counterfeit item, and wasted my time over $15. I've now deleted my account and app.

I recently joined Mercari, made a purchase, it was a vintage radio, it was packed poorly and arrived in pieces. I rated the seller poorly and tried to get a refund through Mercari's "help" department, they told me that since I had already rated the seller that they would not be willing to assist me... this site is a scam... how would ANY seller have anything other than a good rating if they are unwilling to help... I am out over $100.00! Buyers beware!

I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. The seller tricked the authentication process by showing a photo of a different pair of Gucci glasses that had the Gucci name and made in Italy. I had no reason to check when I received the item because it was backed by their authentication process. I tried selling the "Gucci" sunglasses and found that they are indeed fakes. I contacted Mercari and they refused to help. I had a similar incident on Poshmark and they told me to destroy the item and issued me a credit. Mercari's most recent response was that they would take this as Feedback. I am out $250 and I plan to remove my own listings and I won't shop there again as they cannot be trusted.
I have included photos of the fake picture the seller showed the authentication team at Mercari along with the actual glasses.

Ordered several items with good results but then my luck turned. I ordered what was suppose to be a new mens adjustable hat but when I got it was marked youth xl. Of course, the tag was not visible in the pictures.
The seller only marked item as shipped & never entered a tracking number so I guess the company's policy is to offer CREDIT ONLY. Glad it was a small purchase.
Next buyer marked item as shipping but I never received them. Didn't answered emails. Mercari did refund my credit & the extra $ though.
Finally, I found a buyer to actually ship an item which I received ok.
Also, it seems like you can only leave feedback if you accept the item which makes little sense to me.

Please, Please do not trust Mercari! I bought an expensive pair of shoes that were blush / pink in the picture and was not described as any other color. When I received them they were very dark gray ( mud colored). I went through the proper channels of sending photos to ask for a return. I was denied a return and they gave the seller a five star rating. I was not allowed to rate the seller myself to warn others. This place is a scam! Beware!

Look I know most people think reviews that are outstanding are bots or just have incentive to do so, i can tell you thats not me. Now i cant speak for anyone buying from this site as i have not done so yet, but I am a seller with a 5 star rating not one negative review and also am new only 3 months now, but as to date I LOVE this site. ITS easy to use smooth interface ( i use the app on iphone) not the website version. So only speaking for my self but its worth giving a try to see for your self if nothing else is all i can say.

Purchased vinyl Godzilla figure from seller. Description said, 'from smoke-free home'. It arrived smelling of cigarettes. Asked to return and seller refused. Contacted Mercari: they asked to see photos. Mercari replied they could not detect anything from the photos so my request was denied. It was insulting. Seller was rude replied to every message 'have a great day'. Mercari automatically rated the seller positive. Seller and Mercari were insulting. Waste of time and money.

Twice I have purchased from mercari, and both items, different sellers, never shipped. I was able to get refunded, but I am done with this joke of a website. Please RUN, don't troll, as far away from this website as possible. Clown shoes!

The most horrible customer service ever provided. They close my account without notice even though that was my business and I made thousands of dollars for them. They closed it because apparently I used a product photo from ulta, but apparently that was illegal. Horrible customer service. No one responds, no one cares, and no one is willing to help. I've message them so many times, and they've never responded. Mercari is the worst of to sell on and they take so much money from you.

I recently bought an item from Mercari for the 1st time and it was defective. The box looks great but the item is used and completely empty. I asked several times for a replacement or a refund and they refused. I ended up calling my credit card company to dispute it and the credit card company credited my account back. Beware! Do not buy from Mercari!

I bought a Louis Vuitton bag with damage that was undisclosed. The seller said this bag was in good condition but did not take pictures of all the cracks and did not disclose this to me either. I reported the problem and Mercari said that they would not refund my money. They do not protect buyers. Buyer beware Mercari is not on your side. I will never buy form them again. I would suggest buying on eBay or Poshmark because they actually protect buyers.

- Easy for new scam sellers to set up new accounts and never ship the orders. You will get your money back, but it will takes weeks
- Sellers can cancel orders without any valid reason
- Most sellers have 5-star ratings, because of a very short time period to rate sellers, and buyers can't rate sellers on cancelled orders

Mercari is an easy to use app that offers great deals if you get the right seller. Unfortunately you MUST read reviews of sellers to know if you have a trustworthy one. If they have an abundance of Mercari automatic reviews...do not purchase. These are often left because the buyer has had a problem and it has not been solved within the 3 day window for customer reviews so Mercari reviews and closes the transaction. Giving the illusion of a 5 star seller and leaving the buyer with a faulty or incomplete item. Absolutely NO consequences for the seller if they choose to simply wait out the 3 day window. I have had some excellent transactions as a buyer and some bad ones. If you have a problem it is extremely difficult to contact Mercari and then satisfaction is not guaranteed. If you wish to buy here I recommend you do your homework on the seller before making a purchase.

Mercari is terrible! I sold a authentic Lv bag brand new paid for the Mercari authentication service and certificate and sold my bag on there. The buyer stated she wanted to return the bag due to not thinking the bag was authentic even though I paid Mercari to authenticate my bag! They accepted a $3,600 return on a brand new bag and now this women can send my bag back used or damaged possibly and I could only get refunded $200 of it! Beware and do not trust this app. I've had this app 2 years and every single time I've sold something or bought something it's been awful