Mercari

I used to love shopping on mercari for the odd "garage sale" style items you could find a fair price, but now it seems the prices have gone up and the sellers are less reliable. Out of the 4 purchases I have made within the last month I received 1 item and it was broken. I will be deleting the app here shortly and going back to craigslist. Save yourself some time and do the same.

Mercari can be good for certain items. Some people are honest and sell items they describe thoroughly. Other times people sell items describing they are good or like new and you'll get garbage that the homeless wont even take. There's been a couple of times I've tried to return items that I received that were falling apart when arrived. They quickly declined and wont follow up. They copy and past the same message everytime saying sorry but your return doesn't seem like a valid reason. It's soo bizarre because you can clearly see in the picture that certain items are defective. This has me to believe that they dont even look at the pictures or read you're reason for return. It's very frustrating that you cant talk to someone on the phone or explain your side of story. Even when you buy the items and the seller hasn't shipped it in 2 weeks they will make you wait to cancel. Mercari has one the worst customer service that I've ever experienced.

When I started selling on Mercari the shipping rates were the best in the industry. I have been selling about a year. For example, 1 to 3 pounds was $5, then it changed to $6.50, and then a few weeks ago $11.50 usps and $9.50 fed ex. That's an increase of $5 increase USPS. That's a huge jump! They only charge 10% to sell, but it appears they either did not negotiate a good rate for sellers or they are making something off the shipping. I will no longer promote this site to sellers. So disappointed.

Requested a refund because seller didn't ship item during the specified time of 3 business days. I contacted Mercari about refunding by money. I cant get a response from them now. They want me to beg the seller, and leave it up to him for the shipping date

Mercari makes sellers fill in a W-9 form even if they didn't reach $600 in sales, they prevent sellers from sending offers or accepting offers. Also, they put shipping expenses as your profit, although you basically do not see that money and do not profit from them because they buy labels for you. Also, there is nowhere on the dashboard that you can see total gross sales earnings (those with earlier mentioned shipping and fees). My net profit is $370, revenue is $450, and gross is $560 (I found out during a call with a representative). I tried to accept an offer for $4 + $4.99 shipping and Mercari doesn't let me do that. WTH? Do you need a calculator or what? It's still below $600!
This is my first year with Mercari, but I hate it. And they also took all my points! I've made a couple of expensive purchases and collected a decent amount of points for the item I wanted and they just took them away one day. No notification, nothing! Those pricks just stole them. It was about $70 worth.

Don't ever use this site. They are scam artists. I just purchased a vintage tee shirt through poshmark for $20 not including shipping which was supposed to arrive in 3-5 days. Nothing yet. Today I see the identical shirt being sold for $30 on Mercari through a seller named Flip. I reported this to PayPal this morning. I decided to to through the sign up process to message Flip, the seller, about this issue and if he knew anything about it. Mercari deleted my message. I sent another message asking why my message was deleted. Nothing. I took photos of a new message with it also being deleted within seconds.
I get that my initial issue is through poshmark but there is something going on that is not right when Mercari won't allow messages to the seller of a product I purchased and have yet to receive.

I've been with mercari for years and have over 1,000 positive reviews. My mercari account was hacked and they bought $1,300 in tennis shoes. Tried to get sellers to change address. Mercari caught on and canceled the transactions and blocked my account. I notified my bank of the bogus mercari charges and filed a claim (still pending). It took 3 days to re-activate my account during which I received a empty box I had paid $240 for. Since my account was frozen mercari rated the transaction and released the money. They nicely told me I'm out of luck. Seriously. ZERO protection from these crooks.

I used them for the first time for these two products. They got both the person going to and the address wrong. And there was no way to provide them feedback until you accepted the item. And once you write the review, can't send the item back. This company is a big laugh. Use only if you want to be fully disappointed.

With the new fee updates to include processing and service fees to buyers and sellers, they have joined the ranks of many others. The problem, they do not measure up to the service of others in customer service, protections, and technology. Goodbye Mercari. Thanks for making other platforms the easy final choice. Even with degraded services, you were priced decently. I was planning on keeping the service just to buy and not sell, but you attacked both buyer and seller on new fees. Which executive came up with that idea?

I just wasted $270 on a sewing machine I've really been wanting. It was advertised as brand new in the box. It was not. It was most definitely used, smelled like an ashtray and was missing parts. I put in a negative review, not realizing that this would close my purchase and send the money to the scammer that sold me the used sewing machine. This isn't ebay - there seems to be no buyer protection in place or anything else. I will go through my credit card company and see if I can get some satisfaction there.

I have purchased from several site and by far this is the worst. This site stands behind scam sellers before their customers. Just try going through their time consuming and convoluted return policy. This site doesn't vet their sellers at all. Most scammers I have ever seen. This site protects its self, then the scam sellers, and if they get around to it they will then get to the customers with problems. If you want to review or dispute you automatically lose your right to a return. Terrible site. Take it from me, shop on eBay instead!

To be fair, I want to write an update to say that Mercari finally responded to my lost package by giving me a store credit for the purchase, including ship fee, which I must use within 30 days. They included a $5 promotional coupon. Mercari is my last place to shop regardless after EBay, Poshmark or Swap. So not sure if I will be using the credit within 30 days. I still haven't heard back from the postal service or the postman regarding my item. Maybe it will show up after the holidays.

All 3 orders arrived broken. The sellers said I had to contact Mercari. There is no way to contact them so I contacted PayPal. Once Metcari got my PayPal dispute they offered to refund my money but only if I return all 3 damaged boxes of merchandise. I also have to pay for the return postage! Ridiculous! Then they threatened me that if I ever contact PayPal again over a dispute, they'd cancel my account. I will be contacting PayPal about their terms and their threat. Don't waste your time and money at this company. They could care less about you. They just want your money!

I have only been on the app for a month and a half. I've made my sales but 4 out of every 5 I get scammed or delivery was made and Mercari instantly changes their shipping status to edited. After providing pictures proof of delivery they still say I provided a bad tracking number. I suggest looking for any other app to sell because this one is $#*!. Then they gouge you of every sell leaving you petty change for sale.

Item arrived damaged. You must contact them through their app. There is no option for reporting a damaged item, and contact is only available by answering questions. There is no question about damaged items, you you never get to contact customer service. They apparently do not have an office in the US. I would not recommend buying through Mercari.

Been selling on Mercari since 2017; listed hundreds of items and still had listing of 200 items when the Pandemic hit. Since March 2000, unable to access my listings due to problems with my computer which lasted months. During this time I couldn't get to my site and notified Mercari reps what happened. Long story short -- Finally accessed what I thought was my site back in Nov. 2000... not! With a balance of $80+ owing, I received a notice from Mercari that I should spend the monies I had... up to 2-2021 I corresponded with them over 70 times trying to get my monies. Constantly got assurances they would find out what happened. STILL NO MONEY! My listings are mostly removed 'cept for 6 or so. Out of business from this growing Mercari business(?!)