- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
To be fair, I want to write an update to say that Mercari finally responded to my lost package by giving me a store credit for the purchase, including ship fee, which I must use within 30 days. They included a $5 promotional coupon. Mercari is my last place to shop regardless after EBay, Poshmark or Swap. So not sure if I will be using the credit within 30 days. I still haven't heard back from the postal service or the postman regarding my item. Maybe it will show up after the holidays.
I don't often buy from Mercari. The few times I've purchased from them, I've had no problems except recently, an item was marked as shipped and USPS tracking said it was delivered but I never received the item. I contacted my local post office and reached out to Mercari for help. On the Mercari's help center, it said they will help with lost packages. I have yet to hear back from Mercari, not even an acknowledgement email. The post office is bombarded with packages during the holiday season, so my purchase may eventually show up. Fortunately, the item was less than $10 so not a great loss. I'm hesitant to continue to shop on Mercari due to their lack of support. Ebay, Poshmark, and Amazon are much better. I purchase all my clothing items online because I hate to shop at the mall; this is the first time an item has been lost. I'm disappointed with Mercari's lack of response and customer support.
Hello there,
Thank you for taking the time to review and leave feedback about the app. We're sorry to hear that our Support Team hasn't been able to provide you with proper assistance and will work hard to improve our responsiveness continuing on. Please also note that you can reach our Web Support Team anytime via email at contact@mercari.com if you're having difficulties doing so in-app. Rest assured that although it may take some time to receive a response at this busy time, we're doing our best to keep up and appreciate your patience.
We look forward to resolving this issue with you soon!
Best Regards,
Team Mercari
I've been shopping on Swap.com for a couple of years now. When I first started, they used to be low cost and quick turnaround for returns & credits, but not anymore. The selection now is sometimes limited with few new items listed frequently, and the prices have increased. Getting a credit on returns takes longer so I can't buy items using my credit as quickly. Also free shipping was $50 minimum purchase has now increased to $60. I will continue to use swap because they will take returns for credit, but probably not buy as often. I haven't try to sell items on swap so I cannot comment on that. But from what I've read, it's not worthwhile so I don't plan to do that with some of my nicer clothes that no longer fit. I will either sell on other sites (Ebay or Poshmark) or donate to charity.
Hello,
Thank you for your review of your recent shopping experience. As a growing and developing company, we sincerely appreciate your input. Our current return processing time is 2-3 business days, therefore your refund is issued 2-3 days after the shipment is received by Swap.com.
Please, keep a look out for our flash sales (sent to your email) for daily promotions and discounts on our items as well. We would like to thank you for being a loyal Swap.com customer and for your feedback. If you have any further questions, inquiries, or comments, please contact assistance@swap.com.
So hasn’t received any thanks yous.
So doesn’t have any fans yet.
So isn’t following anybody yet.
Empty.
We appreciate the updated review and your honest feedback. It's never a good experience to have a package lost by your carrier, but please don't hesitate to reach out to our Support Team again if we can help resolve any issues or provide additional assistance.
Thank you for your continued support and have a happy New Year!
Best Regards,
Team Mercari