Mercari

They did not sent my correct order, will never use them again, buyer beware. They are rip-off, customer service sucks, never use them. Ebay is soon much better.

Extremely poor to no customer service, completely unprofessional and disappointing. Don't waste your time shopping at this site. At all costs spend your time and money else where.

I have been successful selling on another platform. Thought I would give Mercari a try. I listed several items. The next day they mistakenly flagged one of my items as counterfeit and removed it. It's a luxury brand, I get it, but I've owned it for years, and trust me I paid the Brand price at the original store. Mercari wants proof of authenticity. The box, bag and tags are long gone. I see other sellers with the identical item, in similar condition, with no box photos either! Mercari will not let me relist the item. As a result of me being a suspicious seller, they also will not let me promote or answer any messages from people interested in my other listings. So, now I have listings that I can not promote or answer any questions about in order to help any potential buyers. It makes me wonder if I would get paid if any of my items do sell?

I filed a complaint with customer service, which by the way is so poorly designed that they will only take inquiries about certain subjects, so I had to choose another topic in order to complain. There is no phone number to call to speak to a live person. When they do answer your inquiry, its a robo answer that just says, see the TOS. Just garbage!

IMHO the problems start with the platform. The Sellers are not bad people, they are using a bad platform.

Removing my listings and sticking with Poshmark where I am a five star buyer rated Posh Ambassador and don't get harassed by Poshmark.

They do not allow time to recieve and check the quality of the purchase before demanding you rate the seller. If you rate the seller on their communications with you and NOT the actually Item, they consider that YOUR saying the Product was great and they CLOSE DOWN any possible refunds or replacements, even if the product was truly defective on arrival. Customer service never directly answers this question, they just say sympathetic things but offer NO resolution. TOTALLY DO NOT USE THEM.

I began using this app a few months ago along with the Poshmark app. I've sold things with no problems but when I mentioned trading something I was selling that didn't fit me anymore with something similar in my size someone else was selling, I got an almost immediate warning. Now trading on Poshmark is ok but apparently it's not ok on Mercari. I mentioned trading again a few months later thinking I was on Poshmark only to get kicked out of Mercari indefinitely. Ridiculous! It was an accident, an honest mistake! I thought I was chatting on Poshmark and not Mercari. However, they didn't care that I have a 5 star rating and not one bad review. They didn't care that I sold things and they earned money off me. I was indefinitely terminated along with my daughter and her account just because we live at the same address! They wouldn't even allow me to defend myself against their allegations. I'm still with Poshmark and have never had any issues with them. I will never recommend this ridiculous money hungry company Mercari to anyone ever! Just go to Poshmark everyone. They are not scammers like Mercari!

But I have been buying and Selling on Mercari and have had no problems with either transactions. I have purchased many items and have received them quickly and as described. I have also sold over 100 items in my first month and I am very happy with their customer service. 1 item was lost in the mail and they quickly refunded the buyer and paid me as per their policy. They do have time limits on things so you have to be diligent. I have closed my Ebay store, listed those items on mercari and sold most of them the 1st month. They sat on ebay at the same prices for 6 months... just costing me store fees. If you follow the rules and deal with customer service within the timeline in their policy you will have no problems. Just make sure not to rate a seller if you are not happy. Once you rate it's a done deal. Read all pi f the sellers guidelines seller and buyer protection policy so you know how to protect yourself. I think most of the complaints are because people are not reading how things work and they do not make exceptions for stupidity.

I bought a surveillance camera that didn't work and couldn't get my money back from the seller or the company after two weeks of emails and trying to get help from the camera manufacturer.

THey will end up being sued for all the fruadlent fees they charge. They will have to pay back what they stole from the buyer. What a awful greedy compnay. I wish the worst for them

Mercari is a TERRIBLE website to use. I've made a couple sales and out of one of them, Mercari was picky and said that it violated the terms and guidelines. I submitted a request to ask why, and Mercari was so vague. Their customer service is terrible and they take days, or even weeks, to respond. After that, Mercari has supposedly charged me twice, saying that I violated the guidelines. They then closed my account, and after I said that one of the charges was invalid, they didn't even care about my opinion. After I argued with them and asked them questions on why they couldn't provide me more info on why they thought I violated a rule, they just simply ignored all my questions and said the case was closed and won't be reopened.

Terrible. If I could give 0 stars, or negative stars, this company and website deserves -. DO NOT USE THIS WEBSITE! COMPLETE SCAM AND WASTE OF YOUR TIME!

They have the worst customer service. They will not do anything to help! Please be aware if you decide to sell on Mercari. Honestly, you will regret it. Customer service is HORRIBLE!

My issues with Mercari. It ask you to list a description of the item you're selling then list the condition. If you list Fair - which clearly states multiple-flaws the buyer isn't satisfied then they rate the seller low and give them a negative review. Mercari customer service chooses not to intervene and remove the low rating even though it wasn't your fault as you followed the directions of Mercari. This here is horrible customer service. Next complaint I have is why do us sellers have to wait 3 days for a rating if the buyer chooses not to rate. The item was delivered per UPS, USPS or FedEx. I did my job as a seller and shipped it to you in a timely matter. All buyers should rate immediately and if they don't they should be penalized in some way. My next biggest complaint I have is regarding shipping cost. If I list an item and shipping is paid by the buyer the seller in no way should be responsible for any additional shipping costs. PERIOD! Any additional shipping cost should be charged to the buyer. Mercari you should be ashamed of yourself by deducting these cost from sellers! Your just simply greedy!

THIS WEBSITE ADVERTISES NEW AND USED MERCHANTDISE. I ordered what I thought I was getting new but when it arrived it was used, broken, filthy and no electrical to charge the item. Advertised as new Micheal Todd sonic makeup brush. Who in their right mind would want a used sonic makeup brush from a total stranger. I started that day working on trying to return it. Numerous emails which were answered by them but I got the run around. I WAS RIPPED OFF. No return, no money back and item was not useable. CUSTOMER support gave me the run around, no help what soever.