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Wisconsin
1 review
0 helpful votes
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Ripped Off By Menards
April 28, 2022

Took back vinyl tiles that i paid cash for after 90 days, would only give me store credit, bought 2 different packs that cost more, paid some using store credit and paid cash for an extra pack, took the extra pack back the next day and they would'nt give me cash, only store credit, i will never shop at menards again! They don't deserve 1 Star, only gave them one cause that was the lowest available, they get an F from me!

Date of experience: April 28, 2022
New York
2 reviews
0 helpful votes
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We live 5 hrs away from closest Menard. Ordered sidings, got a U-Haul and drove all the way to pick up and bring them back (6:30 AM to 8 PM) only to realize they gave us the wrong size!
No help whatsoever in remedying the wrong! They didn't even agree to pick up the wrong parts! They are making us drive all the way back again to deliver the wrong parts and get the right parts! I can believe a big company can get away with this level of service!there is no way to access/talk to anyone in the company other than the store manager who refuses to help!

Date of experience: June 25, 2023
Indiana
1 review
3 helpful votes
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I took some items back I had for awhile! Now this is not anything I just bought and had the receipt as well! Anyway it has been like a couple of days and shows pending! I finally called my bank and they told me it was Menards! Which is a bunch of you know what! So basically Menards has been using my money for 3 days and I am not getting any benefit from it! So be prepared to wait for your money to get a credited to your bank account that they gave of yours! Piss#s me off that they do that bulls#it! Take it back and 3 days later you get your money finally that they have been holding!

Date of experience: October 11, 2022
Wisconsin
1 review
19 helpful votes
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Shove your mask
May 5, 2020

I have no problem with their COVID 19 policy, but if you don't allow my child to come and I have pictures of your employees not wearing masks, and I won't wear a mask. I have chosen not to shop at your store ever again. There are plenty of other stores to visit. I feel bad for your employees.

Date of experience: May 5, 2020
Michigan
1 review
1 helpful vote
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Menard's 11% rebate Is worthless. Why not offer a "Discount?'" Your prices are higher then Home Depot and Lowe's in many situations. Then you must return to Menards to use the rebate. You need to wait forever for the rebate to show up. By the time you get an envelope and add postage most people just don't participate. Menards also offers NO military discount to Veterans. Home Depot and Lowe's offer an immediate 10% discount to veterans. Think about this veterans before you spend your money at Menards. Support Companies that support Veterans.

Date of experience: July 4, 2021
Arkansas
3 reviews
32 helpful votes
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I bought an item from Menard's website because they had the best price at that time. The problem is that they never sent the item or even an email confirmation. The item was not on back order and they never responded to my contact efforts. A month later I contacted my credit card company to dispute the charge, and only then did I get an email response that the item was being processed and shipped.

Date of experience: October 8, 2020
Michigan
1 review
1 helpful vote
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If you decide to work outside yard the receiving manager is rude and likes to stare and treat everyone like little kids and I seen lots of people quit because of this manger and I think he should be fired and I would not work at the Wyoming Menards

Date of experience: April 20, 2024
Washington
1 review
1 helpful vote
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Do not shop Menards
December 2, 2023

I was looking to buy a recliner, they had one in their Black Friday ad. I asked the guy if they would load it and tie it down and he said yes. So when I went to have it loaded the guy used a forklift to put it in my truck. First mistake was he left the pallet under it.then I asked him if it needed tied down and he said no its good. Had he said it did I would have but he said it was ok. So less then 2 miles on the highway it blows out and breaks on the side of the road. I called them and they said too bad but not their problem. Horrible customer service and lies to you to make the sale.

Date of experience: December 2, 2023
Ohio
1 review
2 helpful votes
Follow Irma M.
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Management accuse me of placing a box into a slot so that I can get a cheaper price I said check cameras I can't help it if someone put a box in the wrong place and then had the nerve to say God help help with what with her calling me a thief? Yes, God help us, and then, when I asked to speak to the store manager, who, by the way, was younger than her, who by the way, she couldn't speak very good English, which made it very difficult for me to understand what she's asking me for this kit number I don't work here why are you asking me for a skid number horrible just horrible. I can see why they got one ratings. I don't understand is how they're still in business customers are always right. I am totally check the cameras I'm not a thief. I hope that still goes under and God help it go under.

Date of experience: March 25, 2023
Pennsylvania
1 review
4 helpful votes
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Business sucks
March 24, 2021

Had a $600 order went to pay and was told we couldn't check out with out a mask! We had been through the whole store and passed several employees that said nothing about the masks. They didn't have any complimentary masks at the door or anyone counting people or anything. We left and went to Lowe's. And on the bright side saved $12 per sheet of plywood. So I saved about $65.

Date of experience: March 24, 2021
Indiana
2 reviews
7 helpful votes
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I have been a contractor in Indiana for last 30 yrs. I still shop at Menards but I totally ignore their 11% off rebate sale. If you pay any attention to their prices and it seems impossible but they literally raise prices in their store 12 to 15% during the 11% off sale if you don't believe me price and item watch for the 11% off then go see what it costs.The 11% off is very effective and people would never dream a store that size would raise prices prior to a sale but this is a fact!

Date of experience: February 8, 2020
Michigan
1 review
1 helpful vote
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Menards on 54th St
January 3, 2021

I went shopping at Menards on 54th St. I have a cart full ($550). I ask for help all I get is a point, I don't know, maybe over there, I don't work in that department. Really hire people who want to do the job.

Date of experience: January 3, 2021
North Dakota
1 review
3 helpful votes
Follow Travis M.
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I used to love shopping there several times a week, but not anymore.
They do not have the legal right to force healthy people to wear certain articles clothing or fake' non N95 or higher rated and properly fitted medical apparatus' that don't actually do anything for moral feel goods.

They are a home building supply store chain, not a medical center and have no right to demand people, they have no medical authority over, to do anything above and beyond standard civil decency laws (No, Shirt, No shoes, No service) laws.

I am 100% for people with legitimate personal health concerns wearing whatever personal protection they wish to wear at their digressions, but NOBODY has the right to force me or anyone else to do anything on their behalf.

Anyway, It seems their competition is happy to take my and everyone else money on their behalf since their parking lots are now full and its now menards that's at 1/3 - 12/2 normal traffic levels!

Date of experience: July 16, 2020
Maryland
1 review
14 helpful votes
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Damaged merchandise
April 21, 2020

My Menards special order (LVLD*******) My package was delivered damage/defective and missing parts. Since I haven't heard back yet, I've got the emails confirmation in the first place and I wanted to make customer aware that the Menard is ignoring my complaints. I cannot utilized the damage merchandise I received. I have attached proof of the damaged items.

Date of experience: April 21, 2020
Delaware
2 reviews
2 helpful votes
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Rebate Scam
July 30, 2022

I ordered items on line and "received" a rebate. The issue is he rebate is only good in stores. The is a deceptive practice in my opinion as there are not that many stores in the United States. I wish I would have read the other reviews before dealing with this company.

Date of experience: July 30, 2022
Michigan
1 review
1 helpful vote
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Purchased cabinetry from Menards from Belleville Michigan but has been a complete disaster. Ordered 19 items and only 4 was not damaged or wrong. Re-ordered replacement parts nothing but a hassle. Cabinets were, broken, overspray (dif color) peeling of paint., easily whip off paint, cracked, wrong. One panel looked like they snapped it over their knee, besides it being out of square. Still on-going. Rude Cardell representative. Made our customer cry! I have the plague now, nobody wants to deal with this disaster. Who's going to pay me for all my time to resolve this fiasco? Zero quality assurance...Filing a complaint with Menards, but who knows.Too many photos to show. Manager has them all!

Date of experience: October 16, 2023
Michigan
2 reviews
0 helpful votes
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Somethings wrong here
January 24, 2022

There's something up with Menards hiring practices. My day to day routine has slowed down and was looing for part time work. I'm a very qualified individual for role I submit an application for yet I wasn't even considered for the job. They're to big to have manager biases or whatever that may be going on. Not even a phone interview!

Yea I'm not shopping there anymore either. There's so much stuff in these stores but never any salesman that looks at the customers needs and can tell them the basics features of the product.

Date of experience: January 24, 2022
Michigan
1 review
0 helpful votes
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Price switch
October 25, 2021

Went to menards chesterfield twp. Mi 1-22-21@7:30 pm looking at shower doors, they had one priced at 217.00 wasn't color I wanted so had to think about it, returned 1 hour latter, sales lady I wanted to order it she said she'd be right back, came with male employee said they would not honor discount price, I asked to speak with store manager, he said he was, all the time smirking. Told him I would not shop there anymore [ shop there 3 or 4 times a week] turned to walk away, calls out thanks for stopping buy. 0 stars

Date of experience: October 25, 2021
Michigan
1 review
12 helpful votes
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Masks and social distancing has no basis in science and there is absolutely no evidence that it prevents or protects anyone from any virus. "Right Now, people should be walking around with masks on..." Anthony Fauci https://youtu.be/1qa6dAO-Hyw enforcing this propaganda is working against your company. Stop being ignorant and gullible, your policy will end your corporation in the end. You have been warned.

Date of experience: June 4, 2020
Minnesota
1 review
1 helpful vote
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Inferior products and no help when products fail. We bought dozens of sheets of pressure-treated plywood from Menards. Some of it began to delaminate within weeks, so we didn't use those portions. But now, within one year after installation, the installed pieces are delaminating left and right, especially the pieces that got wet. Old regular plywood is still holding up under the same conditions, but this new Menards plywood is bubbling out everywhere. Looks terrible. The whole project will have to be torn down, and all Menards plywood will have to be replaced. An extensive job, all over again, at a very high cost, AGAIN!

Date of experience: May 6, 2023

Overview

Menards has a rating of 1.2 stars from 348 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Menards most frequently mention customer service, home depot and store credit. Menards ranks 86th among Department Store sites.

service
142
value
130
shipping
84
returns
102
quality
114
+73