MenardsReviews 351

Bought a bunch of Christmas stuff online. Got it delivered today and the packaging was so badly done that everything was broken. Seriously considering giving up there credit card and going to lowes and home depot. If i could give a negitive five stars i would

I purchased drywall from Menards recently and am very unhappy about the quality. It crumbles too easily. I compared it with a piece I had from before pandemic (top). The new (bottom) drywall appears to have too many air bubbles in it. After scoring and snapping, the edge is all fractured. Since I was in the middle of my project and is only 6 sheets, I am hoping it will be ok. I have two full sheets I am going to return and I will never buy drywall from Menards again since they obviously have no quality standards in place for their products. And I'm a faithful customer, who will re-think where I go when I need quality materials.

I ordered a rather expensive refrigerator and they said it would be delivered in 2 months... I emailed them the day before it would be delivered and didn't get a response. I emailed them 4 times while I was sitting at home waiting for them... they responded 3 days later and said that was an estimated date. So they gave me another date a month later... same thing - waited at home all day sent emails didn't hear back for 2 WEEKS. They haven't given me another 'estimated' delivery date on the expensive refrigerator THAT I'VE BEEN PAYING INTEREST ON FOR 5 MONTHS. COVID is not an excuse. The very very least you can do is let me know if it will be delivered WHEN YOU SAY IT IS so I don't sit home all day waiting. What a piece of crap company. If you actually want to pay for something AND GET IT - don't buy it at Menards.

It cheap, weiner cheap poopy weiner cheap all the real homies hate cheapo menards home depot $#*!s on menards

Anderson Indiana Menards Delivery Driver left two heavy loaded pallets (5,800lb on top of each other)on my new driveway without my concern. When I asked him to move it on the grass he broke my driveway by using hydraulic legs of his forklift. Menards Delivery Company proclaims that they have insurance but they did not want to use their insurance to fix my broke driveway. The owner told me that it was my responsibility due to I "signed" some tricky contract for delivery saying that "I Agreed that Menards Delivery driver can brake, damage and destroy your property". So, he advised me to use Epoxy glue to glue it.

When I contacted the Anderson (IN) Menards top managers Keith C and Josh B. They both very politely coldly pushed me as they could – "DO NOT CALL THEM anymore, their Menards delivery company did everything possible to help me". When I asked what was the help they told me that Delivery Company has insurance so call there, but both managers did not want listen me that the owner of the Menards Delivery Company refused to use their insurance indeed I submitted 2 Estimates for Property damage to him and I complied with all his policies. Also, both Menard managers told me that the Delivery Company employers do not belongs to Menards! But, it was you Menards store that hired that delivery company that broke my property?

Also, in short let me tell you about Menards Delivery Driver appearance the driver that broke my driveway looked like a vagrant: dirty used to be white no sleeve t-shirt, long dirty beard and cigarette in his mouth all the time.

I paid for that delivery $92 plus some stocking fees $4.50 and the distance from the Menards to my residence is 7 miles, and I ended up having new brooked driveway. Think twice before you shopping in Menards - They save your money.

I used to love Menards until my recent refrigerator purchase. I paid extra for the installation, water line, etc. Delivery guys said it would not fit nor could they remove my old refrigerator. The delivery guys were incredibly rude. I called my daughter and she explained to the delivery guys that the old fridge could be removed if the doors are taken off. They argued with her saying it was still too big. They left my new fridge in my living room then gave me a number to some guy in town who would do the job for $80. My daughter came over, took off the doors, and got the old fridge outside without any problems. She was unable to move the new fridge out of the living room into the kitchen so we did end up calling "their guy" to fix this issue. What a scam to pay an installation fee from Menards then have the delivery guys say I have to pay someone else for the same service. Called Menards for a refund on installation as that was not performed. We were told no and repeatedly hung up on. I used to do all my home improvement shopping at Menards. After this experience, I will never step foot into a Menards again.

Went to menards chesterfield twp. Mi 1-22-21@7:30 pm looking at shower doors, they had one priced at 217.00 wasn't color I wanted so had to think about it, returned 1 hour latter, sales lady I wanted to order it she said she'd be right back, came with male employee said they would not honor discount price, I asked to speak with store manager, he said he was, all the time smirking. Told him I would not shop there anymore [ shop there 3 or 4 times a week] turned to walk away, calls out thanks for stopping buy. 0 stars

Placed a special order at the Rapid City, SD location. Paid in full as required, and waited, and waited, and waited. Finally went to their online order tracker, and surprise, it was not showing up. No order by that number. Called the local location and the punk arrogant "manager" got snotty telling me that it had been sitting in the store for some time. When I asked why no one had let me know it came in he used the typical poor excuse that COVID made things slow.
Lousy customer service!

Remember Menard's... YOU need customers more than we need you!

Bad service, rude employees, last time I will go to Superior WI menards you are better off going to a store that wants customers

I have had nothing but trouble receiving a rebate. I think it's partially a scam. There is no direct phone number to their rebate, only email. I have yet to receive my rebate from June, and it's October.
*******@yahoo.com
Tom Verkest

ONLINE BUYERS BEWARE! I placed an order for 2 rolls of chain link fencing 2 months ago. I received several emails from Menards saying that delivery would be delayed. The last email (09/27) said that delivery would be 10/07/21. I purchased the items from Lowes on Sep 29th. I emailed Menards that same day, via email (you cannot call and speak to a customer service rep.), to cancel the order. I received an email back stating that because the order had already been "processed," I would be charged a 25% ($116) restocking fee. Menards charges your credit card when you place your online orders, not once the items have been received. I'm working with my bank to refund this charge.

After waiting 6 mounths still no delivery went to differant store 2 hhr drive wrong colar no comp for incovenance

Menards actually charges you to order online and to go to store to pick up, where as HD or Lowes does not do this. So you have to go to store and spend hours trying to find your item, because there is no employees in the store to help. Not real thrilled with this store.

Horrible experience from the beginning to the end, i spent almos $2,000 on 2 house wall Heathers, they were delayed, one didn't work and it took me many calls and emails to customer service, after several weeks I got the replacement parts then I had to pay a repair man to exchange the faulty parts. Then they gave me two coupons worth about $160.00 these coupons were to be used at the store ONLY which they did not disclosed, I live in Southern California, there's no stores here so I got screwed again
Home Depot or Lowe's would have taken care of me immediately no questions asked
My mistake but it'll not happen again

When Menards came to my area, I had been a loyal Lowe's shopper. I checked out menards on several items, never seen any deals that I couldn't get at Lowe's. When they started the 11% rebate that kind of caught my attention. When I had a few projects to complete, I figured I could spend 1500-2000$ then get a couple hundred dollars to jump start my next project. Problem is, every time I spend 1500$ then send in my rebate coupons, I never get the dam rebate check! They act like it's no big deal, but to me it is. All this 11% promise is, a dam scam. They once told me they never received my receipt, then they tell me they sent it out, then the next time I call they tell me they don't have records of me qualifying for any rebates. It's a scam. Unless my mailman recognizes the envelope and is stealing it. If that is the cases, then they shouldn't send out an envelope that everyone that sees it knows what it is. I did get one once for like 12$, should have had one for 75$ weeks before getting the 12$ one. I sent in a 900$ receipt in may, and if I haven't gotten the rebate for that by now, I'm guessing I can kiss that 100$ rebate check goodbye as well

Purchased this at the South Haven, Michigan Menards as it was marked down, it was brand new. I asked if it ran, they said of course it runs. Bought it, attempted to start it at home, no luck. Pulled the plug, checked for spark, none. Tested the ignition coil with on omens meter, completely dead. Menards will not allow me to return it because I put gas and oil in it. How would I know it would not start without putting gas and oil in it. Stamped on the flywheel "made in China" under the cover. New chainsaw and I have to order a coil and fix it myself? I have a 30 year old chain saw and it still runs like it's new. Extremely disappointed!

What an awful experience dealing with Alexis at Menards store in Bridgeview. What an unprofessional and unqualified personality. I guess that's what happens when you give power to inexperienced young kids, they get overwhelmed with the power and don't know how to handle it. Menards should do a better job by promoting their personnel

BEFORE YOU DO BUSINESS WITH MENARDS, check their BBB rating! It is an "F". They do not attempt to resolve any problems and do not comply with FTC rules regarding change of shipping. I cancelled an order because the ship date was pushed back over 2 weeks. They issued a refund minus the rebate amount. The rebate has not been issued and clearly states that it will be reduced by the amount of any returns. They cheated me out of $106.

I wish there is a zero star for this rating. Very bad service. People in the store bring you incorrect items, which you get stuck with. I bought a bathtub and wall set the other day. The employee brought me the wrong items and wrong size, different from the displayed ones I asked for. This cost me a lot renting a truck to return the bulky wall set to the store. Further, we noticed that the bathtub is not the right model I chose after it has been installed. You typically don't expect that the employee is careless that he brings you a different item. When I contacted customer service complaining about this poor service, they told me it's my responsibility to check the items at the store and make sure they are the correct ones you asked for. Instead of taking the responsibility, they asked me next time to stand in the middle of the store opening the huge bathtub and wall set boxes and getting items out of the boxes piece by piece to make sure that the careless employee got me the right stuff I asked for. That is it. NO MORE MENARDS. Competitive stores have much better customer service from my previous experience and BTW they also give you 11% rebate if you ask for it.