Menards

Menards WAS a favorite store to go to when I went to either Appleton or Oshkosh. Now Menards is keeping the mask requirements despite the mandate being dropped statewide.
Menards is being motivated politically to force shoppers to continue wearing them. Today was my very last visit to menards. I will never again shop there regardless of what they decide later.
They can go to hell!

Shopped at the Menard's store in Waukesha and they still have a 'mask on' policy and their competitors don't. Also while waiting in line at checkout and keeping the social distancing requirement, then when it was my turn the clerk decided that she would do a training session with a new trainee. Then the senior cashier asked me very sarcastically to step back and away from her. There seems to be a lack of customer appreciation and it appears that Menard's is really regressing in today's business environment. We then went to a competitor's store and treatment there was a lot nicer. Will be awhile before we shop at Menards again! Cashier was Vi and receipt number was 3261

I ordered 4 32oz cans of gas mix.i ordered it online because my boyfriend could not go in at get it. Surgery so I thought I would save time.but it took me longer to get it. I had to walk all the way back to receiving at pick it up.they had no bags back there to put them in. But this is not the end then I had to go to a register to check out my order so it gets registered that I paid for it and picked it up.yep another Waite I might as well gone in shop myself and saved me time. Well I learned my lesson no more online order from Menards. It may be it would work if it's is a large order and heavy so they can load it. But don't get small orders. It may not be like this in all the Menards. They need a better system for online order.

What an awful experience dealing with Alexis at Menards store in Bridgeview. What an unprofessional and unqualified personality. I guess that's what happens when you give power to inexperienced young kids, they get overwhelmed with the power and don't know how to handle it. Menards should do a better job by promoting their personnel

When you order online, there is a surcharge or processing fee, but there is no one who will help you pull your stuff from designated place or help you load in car. Plus they will take the order even if they dont a thing in stock and charge the entire amount. Things happen but no follow up email, when i went back to get refund they made me go from one counter to another, as no one new what the process is and ended up with a store credit. I didnt like the service at all.
Never going back there

Everyone please say prayers for our menard employees they are busier than ever and restricted to 450 people allowed in at a time. They are not checking temperatures as they were advised to do. They are still renting trucks and tools as well as still doing returns. This is not safe it's scary and the employees are getting pushed, yelled at and just overwhelmed. Menards needs to do more measures to protect its employees and guests.

Corporate has been emailed and contacted but still not doing more to assure safety of their employees or guest because they are making their money so they dont seem to care.

Rented a truck 300.00 deposit told me they put it back on my card when I returned the vehicle, which was a lie it takes 7-10 days, I would never rent again nore would i recommend them I'll use lows next time

First of all, do not trust a company that does not let you leave a review on their website or Facebook page. I will continue to warn everyone about the poor customer service we received at the store in Chillicothe, Ohio. When I tried contacting someone at the corporate office I discovered that you cannot speak to an actual person. You can only send an email to an anonymous person. I got a very generic response. When I questioned their business practices further the corporate office told me to contact the store. Thanks for the warning Menards before I bought anything of real value from you.

I don't mind mandatory mask wearing although I feel Menards is exploiting the situation by not selling at cost since they are the ones forcing the policy. What I do mind is them posting a security guard inside the entrance to intimidate customers not wearing a mask. I walked through the front door without a mask with the expectation of making a beeline to the returns counter to buy one, and watched a very big rent-a-cop glaring at me as if I were a criminal. It was intimidating and unnecessary. If Menards wants to attract and retain customers, my advice would be to give customers friendly directions rather than acting like you're ready to taze them. Right?

Do not buy appliances from Menards, bought a $800 stove oven quit working 8 days later store would not even do a exchange for another stove because it was past their 7 day return policy. Will never set foot in a Menards again, this was the Ottumwa Iowa location

Purchased this at the South Haven, Michigan Menards as it was marked down, it was brand new. I asked if it ran, they said of course it runs. Bought it, attempted to start it at home, no luck. Pulled the plug, checked for spark, none. Tested the ignition coil with on omens meter, completely dead. Menards will not allow me to return it because I put gas and oil in it. How would I know it would not start without putting gas and oil in it. Stamped on the flywheel "made in China" under the cover. New chainsaw and I have to order a coil and fix it myself? I have a 30 year old chain saw and it still runs like it's new. Extremely disappointed!

Couldn't find a clerk in the store to ask questions. The quality of goods online is not only bad, but the service is even worse. They don't think about the customer. Companies should fire employees who are complained about by customers

Obviously Menards has made a change in upper management and someone is trying to make a name for themself. Their 'sale' prices in the weekly fliers are everyday prices for most items. Their fliers used to have free or low prices on items after rebate. In the past you could count on Menards to have the lowest prices on most items compared to other retailers. Not any more, everything from dog food to wiring can be found cheaper elsewhere. I used to tell everyone to shop there and watch for deals in their sale fliers but now I tell people they are not the great place to shop they used to be. I hope this new marketing strategy bites them in the butt.

I shop at Menards usually 2 - 3 times weekly however I an so disappointed that I will be going back to Home Depot or Lowe's. I bought a blower/ vacuum had it for a few hours realized it was poorly made and did not do the job I bought it for so I took it back to store and they would not refund my money. There are no signs or any warning about if you try the product they WILL NOT take the return. How would you know if works if you don't try it? I bought a lawn mower at Lowe's once didn't like it and they took the return so I bought a better one there. Just saying time to go back to shopping Lowe's and Home Depot! Menards you will lose this customer

I'm am 72 years old and asked a yard man if he could help me get two 8' cedar tone boards down from the upper level and cut them in half, he asked if I paid to have them cut I told him no and he just drove off. I have never had a problem at any other Menards they cut for free and are always willing to help.I will never shop at Mishawaka menards ever again!

ONLINE BUYERS BEWARE! I placed an order for 2 rolls of chain link fencing 2 months ago. I received several emails from Menards saying that delivery would be delayed. The last email (09/27) said that delivery would be 10/07/21. I purchased the items from Lowes on Sep 29th. I emailed Menards that same day, via email (you cannot call and speak to a customer service rep.), to cancel the order. I received an email back stating that because the order had already been "processed," I would be charged a 25% ($116) restocking fee. Menards charges your credit card when you place your online orders, not once the items have been received. I'm working with my bank to refund this charge.