I purchased a sofa, entertainment center and a tv from MDG once I moved into my new place. The customer service was excellent. They made the process go smoothly. All my questions were answered and my concerns addressed. The quality of the products are amazing. Delivery was timely. I would definitely recommend MDG to anyone.
I have never bought online before so I decided to give MDG a try because of my credit. They were very kind and described in detail everything that was going to happen with my order so I could understand. Payments are very easy they come out of my bank account every month so I do not have to worry about it. I love MDG and will buy from them again and so should you
When I first applied, I was immediately contacted by the sales representative to try to finalize the order. I had no intention on proceeding with the order due to an exuberant shipping fee. The salesman advised that he would try to work something out and would be contacting me again. I did not hear from him again. I logged in my account three days later and there was the order showing as pending. I never agreed to processing an order. Well, I decided to give it another shot with a laptop and requested that the current item in my account be removed. It has been over a week I have been attempting to finalizing an order. Communication is extremely poor to say the least. My salesperson does not professionally respond to my emails. I have had to call in and speak to other people to get answers. At this time, my order is in limbo and I'm looking elsewhere. This process has been horribly disappointing.
This was my first experience with mdg. Overall it was good. Verification took awhile. But, I get why. They are just making sure you are who you say you are. Shipping costs were a little outrageous though. I am satisfied with the experience I've had with mdg and would purchase from them in the future.
Thank you for your feedback, we are happy to hear you had a great experience. Please let us know what we can do for you in the future.
Placed and order, gave my down payment. Then randomly without advising me my order was cancelled and no one is answering my phone calls or my emails. Havent gotten a reimbursement for my down payment either. I have been left with no choice but to file a complaint with the consumer protection board of Ontario.
Purchased an LG 65 inch 4 K TV and right out of the box it had a flaw or
Manufacture defect. It was not put together correctly. At the top of the screen the led lights were showing on the outside of the screen. The wait time for both receiving the tv and shipping it back was ridiculous to say the least. Though the monthly payments are reasonable the rest of it is somewhat disappointing.
Thank you for your review. A Customer Service ticket (2328129) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
My recent purchase with MDG was great. The TV I bought came via a private shipping company. I expected it to be delivered by UPS or some other company. They called me 30 minutes before it was delivered to allow time for me to get back to my home and meet the driver. He also offered to bring it inside. Delivered on time and bring it inside. The TV is great and this is my second order from this company. Both times have been a great experience I will definately be using this site again. Ordering was easy and customer service was outstanding! Good job MDG you have exceeded my expectations once again
I was curious about ordering from MGG but after speaking to a customer service representative who explained everything to me i felt more comfortable and I'm very happy with my order and payments. It will also help my credit.
Thank you, Daniel! We work really hard to offer the best services and make shopping affordable for everyone. We're happy to hear that we hit the mark for you. We hope you won't hesitate to reach us next time you need our services.
I went on line and saw the add for MDG. I came across a T. V. I wanted. I filled out the info. The got right back to me. Process was quick and people very nice. The gentlemen that delivered it were very nice also. Great experience. I love my new T. V. I will be shopping with them again for sure.
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
My advisor was great but speaking with customers service they were a bit rude and wasn't very interested in what I wanted or had to say. Haven't received my item yet but I hope to get it before Christmas
I've received two of three items. The two I did receive the boxes were mangled. One of the packages literally had stuff falling out not to mention it was just left on my porch and no one has got back to me about the third part of my order. The delivery service sameday is terrible. No customer service what so ever. I urge you mdg do not use sameday they are going to discredit your name every time.
Hello Tim,
We're so sorry to hear that! Thanks for bringing this to our attention! All of our items come brand new in the manufacturers packaging. They are not used, or pre-opened, they come from the manufacturer to us, to you. If the items you received are damaged please let us know and give us a call at 1-800-906-0976 ext 352.
When looking for a new laptop I wanted quality, enough space to hold my drawings and affordability. I am an engineer and needed a laptop for my work. I found MDG online and with their great financing options was able to get exactly what I was looking for. After my wife saw the value we picked out a laptop for her at an even better deal than mine! Thanks MDG I tell everyone about you
When you order the products it works for 2 months to 90 days then it breaks i got no resolution from staff after the sale they are elusive. It does nothing for my credit I will never order again and hope this helps someone because its the truth. I referred a friend and the same thing happened. Its a no for me.
Thank you for your feedback and we're sorry to hear about your experience. All products are brand new and come directly from the manufacturer to us, to you. They are also under the manufacturer warranty for one year and you can contact our Customer Care at 1-800-906-0975 x 370 if you have any issues with your product.
I've paid three payments now and there has been excuse after excuse as the why it hasn't shown up.So now I've advised my bank not to pay them anymore payments, till what I ordered shows up at my house undamaged. Thinkin this whole deal maybe a scam and wondering how to get my money back.
Thank you for your feedback and we're sorry to hear your experience. We apologize for the delay. We've reached out to the CEVA logistics and you'll receive a call to schedule the delivery. If there is anything else we can help you with please give us a call at 1-800-906-0976 x 352.
Horrible costumer service, horrible business!
They have been taking money out of my account for over a month! Was supposed to ship my item but instead they cancel it and say I'm no longer approved? Like what is that $#*!! This is the second time this company has taken money from me and cancelled my order last minute!
I recommended someone to this company and will never do that again!
We're sorry to hear about your negative experience with our company. We understand how frustrating it can be when things don't go as planned. There is certainly a particular reason why your order has been cancelled and we will be issuing a full refund for any payment(s) made. If you would like to learn more about why your order was cancelled, please don't hesitate to contact us.
MDG provided a painless experience from beginning to end. With almost instant credit approval and quick delivery of my purchase, I would be happy to recommend MDG to my family and friends. Their support team also shine.
Aim just want a tv I see this company mdg So aim tried. And wow the give me a 2600 credit in all mdg store. Then everything comes easy. They check my bank history
Then ask for a bill under my name. Finally they call to my boss job. And that's it. I have my new tv 58 inch's. Delivery fast at my home. 4 days. Aim from Laredo Texas. Awesome services. No complaints. Fast services. My rep Sam from mdg is wonderful person. I recommended for everyone thanks again mdg
Thank you! We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I purchased a tv and surround sound from MDG customer service was very helpful and helped me though all the way and made sure that I understood everything application was soo easy. TV arrived fast through shipping nothing damaged and exactly what i ordered they even set up monthly payments exactly how i need it so no worrying about making sure payments made. I also received email updates of when payments come out with dates and the amount. So easy all i had to do was apply and done MDG did all the rest no running to the store setting up delivery etz. MDG did it all for me they are truly amazing.
While I've been a customer of MDG for years, i will no longer be giving them my hard earned money. I was not only treated like some delinquent who was trying to avoid paying what i owe, but was also treated as though my business was not important in the least. I received an accusing email after i had already resolved the issue at hand, 10 days after i had done my part i received an email accusing me of not doing anything to bring my account current etc. Not professional at all considering i had already paid the one back payment i had missed during the time i switched bank accounts. The whole situation was handled poorly, and as a result they wiped the almost $2000 credit i had, down to almost nothing. There are many online lease companies that dont have 2 year agreements, and even some that don't charge interest at all (i. E. Zebit) so for customer service to act as though they have no desire to keep long time customers, is a bit ridiculous and arrogant.
Thank you for your review, Matt! Your satisfaction means a lot to us and we're sorry that we missed the mark. Because you're financing there is interest to be considered. MDG carries an open term loan and you can make extra payments or pay in full anytime without penalties. The faster the balance decreases the less interest you pay and more money you'll save. If you need to change the banking information, move or skip the payment you need to reach our finance department 2-3 business days before the due date. Otherwise, the payment will not clear and will be returned. You can give us a call at 1-800-906-0976 x 340 if you need additional explanation and we would be happy to assist. Thank you.
MDG happens to have very great products, almost exactly as advertised. Well maintained, very friendly staff and brand name products, a wonderful place to shop. The only downside is the billing, you'll be paying for your selection for years to come, but that part is simple, you just need to be extremely patient! All in all, a great place to get electronics for less!
Overview
MDG has a rating of 3.7 stars from 5,384 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you so much for bringing this to our attention! We take our customers’ feedback very seriously and understand your disappointment. I sincerely apologize for the level of service you received. Your experience is unacceptable and we'd love to make the things right! A message has been sent to the appropriate department and you'll receive a call today. We're looking forward to speaking with you and earning back your business.