I was not satisfied with the service at MGD. It's a extremely extensive process in which when you give them what they require they'll ask for something else at the last minute to delay they process a complete waste of time. Very disastrous experience. Totally running you around for no reason. I would never do business or recommend this company
Customer service was great just paperwork was a little bit of a headache to get had to make alot of calls and bank info took awhile but was worth it kids are excited for their Nintendo switch have plenty of credit available thinking about getting a tv as well for my living room once I pay off merchandise thanks mdg!
Thank you for the review! Please to understand that we're an online company and must take precautions when lending to prospective customers. We're sorry if the procedure left you with a negative experience. Moving forward, any new order you''ll place with us won't require the same verification steps. Additionally, you don't have to wait to pay the balance off, if your credit allows you, you can keep shopping.
I got approve for 1000 withouy giving permission to run my credit. I paid 3 payments were told I need to pay 6 before my table ship. Call ny rep Saturday. Guy promise me he would call its Wednesday still no call. Thinking in have my bank cancel all the chargers and get a new card.
Hello Annie,
We'd love to look into this for you, but it looks like the reference number is missing or that it ran out of the room before you could include the order ID.
Please send us the ID number and we'd be happy to review the file and follow up.
Quick and easy to deal with, shipping took a little while because it came out of Canada but well worth it. The bed is extremely comfortable and was a great price. Great to use for financing and very affordable, currently renovating an 1800's Victorian that's quite large and couldn't afford to buy a bed out right these guys got us what we needed and got me approved within minutes. I would give them a shot ill be buying again from them
Thank you for your review.
I have been a customer with MDG for several years and have purchased 3 products from them during this time. The credit approval process is relatively simple and the products have been mostly high quality and functional. My only complaints or issues with my experiences would be that some items tend to be quite overpriced and that customer service reps can be difficult to get in touch with or take a long time to reply to inquiries.
You guys rock, super service, good prices and fast.
Thanks a million!
Our laptops are incredible, super quality!
And thanks to the sweet lady that helped me troughout my purchase, i don't remember her name sorry.
Thank you! We are happy to hear
I have had a very good experience with MDG since opening my account with them in the last 6 months. My only complaint would be the seemingly tedious and/or drawn out approval process that happens with the first order. That seemed to take much longer than necessary but there may be reasons I'm unaware of. The quality of the merchandise has been good enough that I've just placed a 2nd order, and because my payments are all set up automatically, my credit is very good with them. I was able to do an instant order type transaction, but I had to change my bank account listed so that took an extra day. Other than that, I can only say good things!
Thank you for your review and for being our loyal customer! Please understand that we're an online company and must take precautions when lending to prospective customers. Enjoy your items and visit us again soon.
I really like that mdg assigns to you a personal account manager! There has to be a few different phone conversations to get the deal done, so by speaking to the same agent really makes the service prompt, personal and a great sense of security. My order showed up in great shape and in a very short time! Thanks for the great job. I have already been suggesting mdg to my friends keep up the good work!
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
I recieved my orders after some confusion. Disappointed in the computer that was sent. The processor cant run the games my son plays. Is originally ordered a computer that was twice as fast but when it came to shipping, they were out of stock. Not ok with what I'm paying for.
Thank you for your feedback. We're sorry to hear that you're not satisfied with the replacement.
If you give us another chance we would be happy to serve you again in the future. We’ll strive to do better.
What a nightmare! To have to get verified numerous times, send 3 months of statements and all the other hoops requested to jump thru prior to continuing service with MDG, it wasn't worth changing banking info!
Thank you for your comment and we are sorry to hear that the process was too complicated for you. Please note that there is a reason behind every request and it is not done with the intention of causing such frustration and we apologize for that. Being a finance company, we must verify all information before shipping.
Everything was great but the shipping. Mdg called to verify my order. Once verified she told me the shipping dates of monday or tuesday. I arranged those 2 days off work. O received a call from the delivery people that delivery will be Wednesday or friday. If i cannot find a person to be there for the delivery i may have to cancel my order.
Thank you for your review. A Customer Service ticket ( 2312233) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I have been with MDG for over a year now, and have purchased multiple things. I will continue to be a customer and highly recommend them to anyone trying to improve credit or finance items like these. They worked with me through a couple of tough spots and never marked my account as delinquent or behind. One of the best companies I have worked with.
I have really bad credit and MDG let me purchase my first laptop through them and build up my credit. I was than able to get a T. V through them and other appliances, plus a free TV. I recommend them to all my friends and family.The payment plan is great for me and any problems I've had they've fixed or did what they could to help me out. I will not go anywhere else again.
My tablet came on schedule. I'm still waiting for a tracking number for the TV that I ordered. It is supposed to be here before my next payment comes out on Friday. It's hard for me to ask people to stay home and wait when I'm not 100%sure when it will be there
Thank you for your review. A Customer Service ticket (2137349) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Was surprise by the cuatomer service you guys gave me. Should give other company some tips by the way! And delivery was fast. I enjoy my new 55 inch curved all week end! Wont be my last purchase with MDG... thanks!
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
I bought a Samsung curved tv and got a free Xbox one, works great, great service getting things that you can't just drop a thousand dollars on some entertainment. Love my tv, and the fact that I can pay for it on weekly payments. Will use this service again, referring my friends too.
I knew what I wanted in a laptop. I just couldn't afford the cost of one all at once. But MDG helped make it possible. Easy fast financing along with low monthly payments, what more could you ask for? Thanks MDG
Placed an order just to wait two weeks after they started redrawing the payments from my bank account to tell me the item was out of stock, after choosing another item to replace, it was shipped open and half the order was missing, now I'm waiting who knows how long for that order!
We're very sorry to hear about your experience. All the items are brand new and come from manufacturers, they are not used, or pre-opened. The ticket has been created and a replacement will be ship out to you!
It was a very long process I thought they were gonna ask for my blood type too. But I do understand that they are in the business to make money not lose it so verifying all info is a must in today's society. Product came pretty quick after verifying and was exactly what was ordered and the price wasn't bad either. Just wish they had better game options
Thank you for your review! As an online company, we must take precautions when lending to prospective customers. We're constantly looking to add new items so please visit us again soon and let us know when you're ready for new orders.
I had trouble getting my bank verified but it was probably because I usually use secure browsers. I'd like to be able to make additional payments online but understand that I need to call the finance department to make extra payments. I suppose having the question answered up front is a good thing.
Thanks for the feedback! We really appreciate your business and look forward to serving you again.
Overview
MDG has a rating of 3.7 stars from 5,384 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At MDG, we strive to provide the best experience we can for our customers. Please do understand that we're an online company only and must take precautions when lending to prospective customers. Please feel free to reach us at 1-800-906-0976 x 356 with any further comments, concerns, or suggestions you have so that we can make your experience a better one. We would love to make things right if you could give us another chance.