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MDGReviews 5,387

3.7

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MDG Reviews Summary

MDG has a rating of 3.7 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 3rd among Electronics sites.

service
277
value
263
shipping
251
returns
142
quality
235
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

West Virginia
1 review
2 helpful votes
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Beat service I ever had
March 18, 2019

Very easy to order and very helpful and very good products and shipped them very promptly had no issues and very flexible payment plan

Date of experience: March 16, 2019
Nikola K. — MDG Rep
over a year old

Hey Michael, thank your for a great review. We are so happy too hear you've had a great experience!

Canada
4 reviews
1 helpful vote
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He wasn't the friendliest person to talk to. I emailed him 3 days ago requesting a price match but haven't heard anything back. I am thinking of cancelling this order.

Date of experience: March 15, 2019
Nikola K. — MDG Rep
over a year old

Hey Lori, thank you for taking your time to write us your feedback! We are sorry to hear that you've had a bad experience talking to our agent Victor. Our agents are all working hard to meet our customers' expectation and rest assured that we will follow up on your case. Please let us know if there is anything else that we can help you with!

Michigan
1 review
11 helpful votes
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Awesome Service
March 17, 2019

Miljan N was excellent customer service he stayed on the phone with me and walked me step by step to finish my application and also my order Please keep Miljan on your team he was very knowledgeable of the products you sale aslo... GREAT JOG

Date of experience: March 15, 2019
Nikola K. — MDG Rep
over a year old

Thank you for your feedback! We are so happy to hear that you satisfied with our services! We will make sure to let Miljan you had a great experience!

California
1 review
2 helpful votes
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Over the top!
March 15, 2019

Awesome customer service! I recommend Enis to help with any question you may have, he worked very hard to get me my order when it fell through! Thanks!

Date of experience: March 14, 2019
Ivana V. — MDG Rep
over a year old

Thank you for your feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Canada
1 review
4 helpful votes
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MDG is an amazing company with great prices and great service. I don't normally go out of my way to give a review but I just had to for MDG because of the great experience that I have had with them. I have bought a t. V., laptop headphones and a couple gaming consoles so far and will be purchasing more in the very near future. Keep up the good work MDG I always refer people. Like the title says they get 5 stars because the deserve 5 stars

Date of experience: March 12, 2019
Ivana V. — MDG Rep
over a year old

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Virginia
1 review
8 helpful votes
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After my divorce and my ex destroying my credit, I never thought I'd be approved for anything. I want to thank MDG for proving me wrong. The whole application process was very easy and fast. I was approved instantly! Peter Filipovic was assigned as my representative. He has been very helpful and answered all of my questions quickly and efficiently. I am happy to say that I am awaiting my first order and cannot wait! Thanks again, you guys are great!

Date of experience: March 12, 2019
Ivana V. — MDG Rep
over a year old

Thank you very much for your review. We work really hard to offer the best services in the best possible environment. Please let us know what we can do for you in the future!

Canada
1 review
2 helpful votes
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I have been extremely happy with mdg. Until today. I have almost 1269 credit but when I went to buy a sofa set for 999 I was told I didn't have enough credit because the shipping and handling was almost 500 and a 49 dollar fee for a delivery date. This is rediculus. If you want to sell furniture then don't charge a 500 shipping and handeling fee. I was all excited cause I thought I could finally get new furniture

Date of experience: March 3, 2019
Ivana V. — MDG Rep
over a year old

Thank you for your review! MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets but large and heavy items are not eligible for Free Shipping and shipping charges are required. You can check all details regarding shipping on our web page: https://secure.mdg.ca/content/?type=shippingfree
Additionally, a ticket has been created based on your concerns and a member of MDG’s Sales Team will be in touch with you today.

Canada
1 review
1 helpful vote
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No problems.
March 4, 2019

We have had no problems with MDG. Everything was easy once everything was submitted to the verification department. Financed something else after the initial financing and didnt even need to speak to anyone. Ordered and received during the holidays within a week. This was impressive to say the least. Yes, you are paying more in the long run, but if u want to build your credit, which I think this has then MDG is rly helpful. They're the only ones willing to take the risk we people with bad credit need in order to re establish.

Date of experience: March 2, 2019
Ivana V. — MDG Rep
over a year old

Thank you so much for taking the time to leave this review. We really appreciate your business. Please let us know what we can do for you in the future.

New York
1 review
4 helpful votes
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Fantastic
March 4, 2019

Hi
I had a rough patch with credit. Etc I heard about MDG so I gave it a try back in 2013 and perfect easy simple and quick. Then again 2015 and again 2017 and 2018 and now 2019. I recommended my brother. He purchases a laptop etc
MDG needs to make sure paper work is correct and for ur own security protection i would feel good about a company who checks paper work well and assure ur safety. For those who had such a bad exp w mdg! Is shocking. I never had an issue with them and my items have been paid on time never missed a payment. MDG! Is our seco d chance when we need something so bad and can't get at the moment. Mdg will safe u a**.
Tks for great customer service tks for all the wonderful products. I enclosed a poc of my first purchase already paid for LG tv. And still working as new.

Date of experience: March 2, 2019
Ivana V. — MDG Rep
over a year old

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

New York
1 review
3 helpful votes
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What I lesson I learned. MDG is a mess. Last week I saw an advertisement for a laptop. Seeing how I could use a new one, I decided to take a look. I found a bundle I liked and decided to purchase it. I was given a credit limit and placed my order. I am a well respected Director of an internationally known academy, I judge world renowned competitions and am constantly in the news for the philanthropic work we do. I make a decent salary and I figured, this would be an easy process. I was immediately informed that I had to wait until Monday morning to speak to my "Customer Agent" who was handling my case. I spoke to her on Monday morning, informed her that due to my workload it was imperative that they act in a reasonable timely manner and not go back and forth with needless requests for additional information. I was asked to enter my bank account information, that was immediately verified, I was asked to verify my employment which was immediately verified, I was asked then to verify how many times a month I get paid by sending in my last two months statements (showing I made over 10K in 6 weeks). I've spent two days appeasing individuals who say they are trying to verify information that could be done in less than 30 minutes. This company obviously does not have the manpower, knowledge or customer service experience needed to run an online service. This is a poorly run company whos actions and attitude serve as notice that they may not be fiscally stable. It is a shame, in theory it would be a good practice, however, in actually, its a disaster where every employee is pointing the fingers at everyone else but themselves.

Date of experience: February 26, 2019
Ivana V. — MDG Rep
over a year old

Hi John,

As mentioned, we have reviewed the file and it appears as though the agents simply required some additional information. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated our 28th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Canada
1 review
12 helpful votes
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******Truly Amazing*****
February 27, 2019

I have seen ALL the negative stuff posted about MDG! And I have to say! Anyone reading my review, read carefully! I received my order in less than 20 days, and I'm so happy with my product. Its a great company. Some people need to realize that Mdg is not just going to hand out there product until they are satisfied with all the documents they are asking you for have been submitted! They are a great company And IAM truly happy that I chose MDG "WAY TO GO MDG", you delivered on your promise..

Date of experience: February 26, 2019
Ivana V. — MDG Rep
over a year old

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Canada
1 review
8 helpful votes
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MDG ROCks
February 21, 2019

If you submit all the proper documents with MDG, they will make sure you get your product! I just did my order Monday and today is wensday and it's complete and I will receive my order next week! If you do what's needed you will get your stuff!

Date of experience: February 20, 2019
Ivana V. — MDG Rep
over a year old

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

New York
1 review
37 helpful votes
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So Far, Great Experience!
February 21, 2019

My experience with MDG has been wonderful! I was approved on 2/6/19, my personal rep emailed me on 2/7/10, I called him the same day to ask some questions, which he completely answered. I then took a week to review and compare products, ordered on 2/12/19. The first payment was transmitted on 2/13/19. My information was verified with me by phone on 2/15/19, when I also set up a payment date and amount (I added an extra payment every month), and my item was shipped on 2/20/19. (Holiday delay by one day.)

This is a terrific alternative to rent to own, which carries interest bordering usury rates. This is financing, which allows new borrowers and those wishing to rebuild their credit an affordable way to finance, build or rebuild their credit, and is a good education regarding interest and the cost of interest. Does the process take a week or so? Yes, but so does applying for any financing contract. Does your item cost more than it would on Amazon? Yes, but the price of interest is up to you... make more than the minimum payments and your total cost will be less.

I would encourage anyone who is looking to finance a purchase to consider this company over a rent to own scenario. The customer service is wonderful, if you have a question, call and ask them! The total cost of your item is customizable by your payment amount, but will always be less than rent to own, it will help to build your credit and is a great way to learn how to budget and be responsible for a monthly payment. Also, cross your fingers that you are assigned Eldin as your customer rep. He is absolutely wonderful.

Date of experience: February 20, 2019
Ivana V. — MDG Rep
over a year old

Hi Paul,
Thank you so much for the feedback, we do appreciate you taking the time to let us know about your experience and helping to share the word about us. We’re here for you anytime.

Ohio
1 review
1 helpful vote
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Great place
February 19, 2019

I like MDG except I was told they would report to the credit bureau and haven't yet and its been almost a year

Date of experience: February 18, 2019
Ivana V. — MDG Rep
over a year old

Hello,
MDG Currently only reports to the credit bureaus automatically for our Canadian accounts, however, it is in the pipeline for the US as well and we will be doing so in the next of the couple months. When we begin reporting you will see us appear on the bureau and it will build your payments history. Also, once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau.

California
2 reviews
5 helpful votes
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Mdg is scam site
February 18, 2019

Believe to be scam contracts aren't official and customer service doesn't answer phones and adds additional charges.

Date of experience: February 17, 2019
Ivana V. — MDG Rep
over a year old

Hey,
We are a legit company with long experience. By completing the contract online, everything is provided to you and there are no hidden/added fees. We're working hard to provide the best service and we're sorry if you had difficulties to reach out to us! We need some information to locate the account and follow up. We've sent you a private message.

Florida
1 review
13 helpful votes
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MDG explains everything in detail to make it simple for their customer. Apply for MDG and you get your credit approval in seconds as long as you have a bank account. I brought a Lenovo Ideapad 330 17.3" Laptop I7 with 12GB and 1TB, 40" Sumsung TV UHD and a
X Box One S two controller and a free game. With MDG they their customer to the credit bureau. WIN, WIN FOR ALL!

Date of experience: February 16, 2019
Ivana V. — MDG Rep
over a year old

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Illinois
1 review
6 helpful votes
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At first everything was fine but when it comes to "verifying" and shipping they drag their feet so bad. I was told that my package would be shipped on Monday and i follow up with UPS and they said that they never got the package! Horrible service and will never go through this company again.

Date of experience: February 13, 2019
Ivana V. — MDG Rep
over a year old

Hi Matthew,
We apologize if this left you with a negative experience but it takes 5-7 business days to receive the order after 1st payment is received and cleared. Also, It takes 24-48 hours to UPS to update tracking number so you can track and follow the order.

Canada
1 review
9 helpful votes
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I love MDG!
February 11, 2019

Customer service is excellent! This will be my 3rd time ordering from them and have had no issues with them at all. The people who have commented saying that they are not happy with MDG, are just trying to cause problems. MDG is amazing! I highly recommend you give them a chance! They do improve your credit as well, which is why I chose MDG in the first place. I honestly couldn't be happier with this company. Thank you so much MDG!

Date of experience: February 9, 2019
Ivana V. — MDG Rep
over a year old

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Canada
1 review
6 helpful votes
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Was approved and first payment was taken.

Then they informed me my proof of address ( a Detailed TFSA breakdown from my financial advisor) was not a valid form of address and need to provide a utlities bill or phone bill. Its 2019 and I rent, I get maybe 4 pieces of mail a year because everything is digital.

Customer Service Tried to convience me to keep my account open for 2 months until I "got mail" but why would I wait when other companies will take my documents no problem?

Date of experience: February 1, 2019
Rheannon S. — MDG Rep
over a year old

Hey Jesse,

Generally for a proof of address we require specific documents for security purposes, seeing that we are a online only company we must take certain precautions when lending to prospective customers. We're sorry to hear that this did not work out!

Canada
1 review
13 helpful votes
Follow Waleed M.
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I bought a $600 worth of laptop and the balance is $2600 with their interest rate everytime I contact MDG to lower the balance as it what it originally, there is no reply neither any changes done to my account, bad customer service. Stay away.

Date of experience: January 17, 2019
Rheannon S. — MDG Rep
over a year old

Hi Waleed, Thank you for the feedback, we have sent a message to the appropriate department regarding your account. You can expect someone to reach out to you in the next 24-48 hours.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.


mdg.com
Founded in 1991
Wilmington, DE