Mbenzgram

Ordered ditch and rally lights. Took my payment in a timely manner, but item never shipped. When I inquired they said we don't have them in stock. I respectfully requested to cancel my order and refund my credit card. A couple weeks now and still no refund.

This company is a total scam. I had to file a claim with my credit card company, the Better Business Bureau, the State Attorney's General Office and other online platforms. Total waste of time. Still haven't received my refund.

My order was cancelled and they stated they refunded my account, but 7 days later still no refund. I've called several times and listen to music for about 8 minutes and after ten minutes, the call gets disconnected.

Horrible company I don't know how there still in business ordered a month ago an still no updates tracking number or anything can not get in contact with anyone to help all the good comments you see are payed fake ones don't waste your time or money like me I've lost over 300 they should be sued!

What a terrible shop. Every week was told item would ship next week. Either we had an issue at the warehouse or some other excuse. I finally understood that I was being taken when the email messaged started being repeated exactly. So ok fine, you don't have the product, and either are waiting for it or drop shipping it. So I ask for it to be cancelled. Get the email "order cancelled and refunded" 15 days later the money is not in my account so I message them. They tell me, get in touch with accounting. Sent 2 emails out to accounting and never got a reply. Had to do a claim through my credit card.

I would most definitely avoid this place

Long story short, ordered and paid for a part and kept getting the run around about when it would ship. After 4 months of waiting I canceled my order and was told i would have my refund back in 7 to 10 days.
Waited 14 days... they said there's a delay in their refund department. So I wait another 2 weeks, get another excuse. Now 2 months later and still nothing. I pretty much feel like they don't intend to give me a refund and now this is considered theft. Looks like legal matters will now have to be taken. This is totally unacceptable. They can take your money right away, but won't return it.

Ordered headers over 2 month ago that had a ship date for 2 weeks out just for them to change estimated ship date to a month and half later. Requested refund with nothing but emails stating that a accounting member will contact me shortly. Save yourself the headache and do not do business with these folks. And the one star is by default

I too was sucked in by low prices, but when the manifold I ordered did not arrive in a week or 2 weeks I became skeptical, tried to make contact, and when I could not make contact, I protested the credit card charge with the bank (not an easy or fast process) now, 3 months later my money was refunded, and we move on, but never again with this company, which is listed under several names on offered websites. Remember, there is no magic, and you get what you pay for, extremely attractive prices are usually an ominous sign. Last company that scammed me (wine) the owner is in prison...

Good luck trying to call them, worst customer service. And talk about wait, more than a month for tires with them saying yes will ship this week for the past two weeks then it's in another 2 weeks. Down right unbearable. Will never ever ever recommend this place or even bother ordering here. If you can't treat your customers right then you shouldn't be in business

Ordered exhaust in April of this year. They lied about back order and I canceled at the end of June. Just passed into October and yet to receive a refund. No one answers the phone, and when they do answer they hang up. Emails are the same and tell me over and over again that someone from accounting will reach out shortly. Don't waste your hard earned money on these low lifes. Get your parts from a real company, this one is a fake

Near instant service on both social media and email, less than 5 days shipping. Couldn't wish for an easier experience honestly, great job on their ends. And they do provide the ability to track the package.

The same exact thing that the other real reviews (the 1 stars) are saying happened to me. I lost 1600 dollars. Just so everyone knows I reported them to the Federal Trade Commission and they are doing an investigation and hopefully gonna help get some peoples money back. I sent them the link to the website so they can see all of your reviews also.

My son ordered a seat which was supposedly on national backorder (over a year ago). We still haven't received. We placed a second order with another company and immediately received the same exact seat.

It's been over a year and they won't refund me or deliver the seat despite repeated requests. Every response is that I'll be contacted by accounting and refunded. Nothing happens. Why don't they just ask if I take wire transfer?

Thank you for processing my order so quickly, your same day shipping ensured an extremely quick delivery time. Not only did i receive my order fast, but it was also the best deal available. Thank you, we will do business again.

I bought one 24" tire ($460CAD) and company never sent. Was non compliant with several attempts to resolve, currently trying to get money back. Scam company save your money & the headache dealing with their terrible customer support via email (Grace) as they refuse to answer their phone.I wonder why.

Never shipped my item despite it being in stock if I ordered right away. Two weeks later the item was supposedly on national backorder with no update email or apology due to their lie. Item returned to inventory at manufacturer and still never shipped despite multiple emails requesting status. Applied for refund after 6 weeks and still haven't received refund. Forget their low prices and buy from a reputable dealer!

I have had a horrible experience with this company. One they have still not refunded my money which I was told it would take up to 7-10 business days. When I call they never answer instead you hear someone and then straight mute and no answer. When I email them they always say "it will get pushed to management for the refunds" and still haven't gotten anything. Very unprofessional please don't waste your money here go somewhere where they will take care of you and respond to you and take care of their customers. If you buy from this company be aware of no communication and most likely not seeing your money back. I will never do business here again.

Customer service representatives are always knowledgeable honest and willing to go the extra mile. Fast tracks my concerns as well as answers everything fully. I will continue to do my business here best ever.

I ordered parts for a cam swap from mbenzgram.com. Items were listed as in stock, however 20 days later, the item had not shipped, I had to buy the parts from another supplier, and requested a refund. Now it has been weeks since I requested the refund, and I still haven't received that. I submit requests through email, their site contact page, and phone, and have yet to hear anything from their accounting department, whom they state is the only department that can help me. I do not recommend these crooks, and will never use again.

This is the first bad review I've ever given and I don't want to but I ordered a product in November 2022 and am still getting the run around as to when I'm going to get it. I contacted mbgram by email 3 times and tried to call multiple times and each time they say they will be sending it out soon and that there was a delay from the manufacturer. I have now gotten 3 different stories. I would never order from here again.