Mbenzgram

Getting hold of customer service is non existent other than email. Called the number and waited on hold for 20 min with nothing. Waited 2 weeks for a shipping date and was told October 18 and I ordered it in July... all for a muffler... worst experience ever. I will never order from this company again.

This is not a real company and I believe it's big scam how they never ship parts or communicate. No one ever answers the phone number listed and for every 10 emails sent you will receive I reply back with lies. I know have to file a fraud claim with my credit card company not to mention had a car down for over a month and a half because I never received a part or refund. All communications have stopped from them. Stay away this is not a actual company and the positive reviews are from them to make it look legit..

Check out better business bureau - they rate this site as a SCAN. I have been waiting 6 months for the parts. No one ever answers the phone. The email system sends a pre recorded reply. It has taken other customers over a year to get a refund. I am now speaking to a Lawyer.

I ordered from this company over 2 months ago and still haven't received my package. I have been constantly contacting them and they always have an excuse or they don't answer. I will never order from here again I hope this doesn't happen to no one else. I've spend a lot of money on the package and I'm very pissed

Update on the case:
The money was fully refunded, it turned out the delay was partially caused by the name mismatch between the order and the credit card. Appreciate the Mbenzgram support team following up on this.

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I ordered some lights in late December, it still not being delivered. I could understand the delay due to the factory's delay, but when I eventually cancelled my order, I was told the refund will be back on my credit card within 5-7 business days. Its now 2 weeks after my cancellation, I still have not gotten my money back. Keeps calling and emailing, it always the same answer - "just wait"... It now makes me wonder if the company is legit.

After quite a long time of waiting and constant emails with different replies, I finally received the item I had ordered and I must say that I'm very happy with my purchase and at a great price

Waiting on parts sense 09/04/22 have called and emailed trying to get an idea of what is taking so long they don't answer the phone and haven't received an email back at all for a $2000 order I'm not happy with no reply

I bought something that had an amazing price. Turns out they didn't have it in stock nor were they going to have it any time soon. I ended cancelling the order and requesting the refund. It's been 7 months now and they never answer the phone. It'll place you on hold then go completely silent until you decide to hang up. As for emails, they just reply with "someone in accounting will contact you soon." It's been 7 months and no matter how many emails I send, it's the same reply.

Worst online shop I've been dealing with. I placed an order that I never got, they sent I refund and it has been almost two months without any answer or pick up my calls. Worst shop ever, pretty sure never going to order from them no more. Really disappointed wow.

I ordered something from this site 2 weeks ago and still have not received a shipping confirmation. I have emailed 4 times called 4 times texted and messaged on all forms of social media only to never make contact with a real person listening to hold music for a total of 3 hours and receiving bot replies to emails. I called directly to the manufacturer of the part I ordered and they have it in stock and drop ship to sellers customers but they have no record of my name or address so clearly the order has not been placed. This doesn't even seem like a real business so I am not sure why Google would make it a preferred seller with this complete lack of customer service.

I ordered a rim from this company in December 2021. Before they got my money it was in stock. Now all of a sudden it's been on back order for 8 months. All I keep getting from them is it's due to ship in 2 to 3 weeks and that's been since mid January. Requested a refund and now I'm getting no response. Recommend never use these people for anything.

I seen all the good reviews so I thought I was try boy that was a mistake. Never received my order kept saying was going ship out but never did. Even was far as tel me would ship out in 24 hours which was a lie.
I asked for a refund and that yet to happen so I had file fraud charge
Their customer service is bad and you cannot talk to anyone on the phone only email

Bought part in Jan 2022. Still no part and March is almost over. Just a bunch of run around from them. Customer Service is a joke they tell my part is in stock and we'll go out this week and then the next week they tell me the part is been in back order and will not go out for 2 to 3 weeks. Multiple emails multiple phone calls it's just All B. S. at this point. If I don't hear from them by the end of this week I will put a request in for my money back which after reading a few other reviews seems like it's going to be an issue also. I think it's time that I try and call the better business bureau on them and see where that takes me. With that all said buyer beware I would stay away from this company from ordering anything because it seems like the price was too good to be true.

I ordered 2 tires that showed as in stock and waited 5 months before giving up and asking for a refund. That was 1 month ago and still no money back. 6 months now they have had my money and will now be contacting my credit card company to fight the charge and the state consumer protection office to file a complaint. What a farce.

Haven't gotten my refund after a week and they keep saying that they are gonna give me an update over and over and yet nothing! Im gonna have to get a lawyer on it because this is ridiculous.It's $600 almost $700. Really disappointing going back and forth

Bought a nitrous kit off of them never got my order tried getting a refund it's been over a year still no refund can't get in contact with anyone from customer service definitely worst site ever never buying from them again big scam

It is not a reliable online marketing place, and Also not responsible.
1. They don't explain what is special order.
The customer service told me I didn't see the policy for return, who will see the policy for return when the people was trying to buy something?
2. Do not have shipping days mentioned.
3. If don't have any parts available they don't get in touch with you to let you know.
4. I tried to contact with them twice always will be shipped in "2 weeks"
5. I have been waiting 2 weeks to let my car get fixed. I need my car get fixed to work. They were wasting a lot of time.
6. The refund takes 7 to 10 business days. I will see how many days I can receive the refund. This is not refund purposes. All is about they are bull$#*!.

With the given state of the world, I waited 3 months for my tires. I need them immediately so I cancelled my order which was processed immediately. A month and 4 days later, I haven't received my refund. Chat says "accounting will get to is soon" for weeks. Unacceptable.

19 Days now since purchased and they did not have in stock, No refund $1547.13 -- 19 days later, a lot of trouble to file a card dispute, But coming Monday if not back in my bank. What a joke this has been!