MaxSold

The US company person I talked with was an appraiser, so she knew the value of our vintage and antique items. The local person was not very knowledgeable about items, more of an organizer for people clearing out houses. She charged by the hour, and after all was done, we didn't even clear $100 for literally thousand of dollars of antiques. The Lots she grouped were so large that adequate descriptions were not possible. Also, the number of "eyes on the auction" was pathetically small.

There are a bunch of good things and a few bad things about MaxSold. Overall, you can generally get great deals whether or not you're reselling, furnishing a house or just looking for items to put in your house. The pickup experience can be good or bad depending on the team that is working and whether or not it is a partner-managed auction or MaxSold-managed auction. There are often mixed requirements about masks. Customer service can be tricky to work with and they offer no flexibility on pickup times once the pick up is scheduled. Overall, it is a pretty good experience.

Maxsold takes % of your purchase but no services in return. I hope that anyone reading this will beware of dealing with a company that has no loyalty to their customers.

Maxsold was advised items were being advertised as autographed with false signatures. They refused to remove my bid and allowed others to get into a bidding war without disclosing the issue. Customer support is lazy and uncaring. My account has been closed due to their unethical behaviour

I can't say enough about the company itself. I found it to be expertly and efficiently run. (Better to communicate via email than by phone.) Crews sent to my home were friendly knowledgeable and efficient. A first class operation. As a buyer you can't go wrong. In most cases it's like getting the items for free. As a seller, I think the starting bid of a dollar is insulting. There might be a single item worth starting at a dollar, but overall a lot should start at $5.00 and in some cases higher. For someone to walk off with a sofa in very good condition for $3.00 is heartbreaking. The only upside to that is I didn't have to have it hauled away. Therefore my review is 50/50

Good: professional team, great process, most everything gone.
Bad: failed to list several lots on auction, failed pickups given refunds due to no fault of mine, 100% fault of MaxSold. No restitution offered.
BEWARE: MaxSold tells you it is a $700 flat fee and 30% of sales. However, they subtract the 30% first then take an additional $700 costing you more - a mathematics trick that favors them.
Customer service: After they finish the auction, they don't return emails or answer questions about how they calculate your share of money. They just take their money and are done with you.

Working with Maxsold was a pleasure. They kept me well informed throughout the process. My only disappointment was I wished we could have got more money for the items as most items were sold far below their value. But if you don't have a ton of time and are moving or have an estate sale it was easy and fast!

We are moving, down sizing to a house out of state. I thought using Maxsold would be our best option for paring down what we are not going to take. Our sale was small, only 46 lots, 14 of which did not sell. I am glad we opted for the hybrid sale option because otherwise we would have ended up OWING THEM money instead of getting a check for $87.26, which is about 9.2% of the total sale, as our cut. This type of service is best suited to whole house sales. We did too much work for the return value, I don't think we will be using them again.

I just bought and picked up my items from a MaxSold auction and they are mediocre at best. When we arrived at the pick up location I was shocked at how filthy things were and what a jumbled mess of bid lots there were scattered around the house. I managed to win chairs but lost the table auction in the last few minutes so to be fair I was not overly excited about my winnings. We won the auction of 8 dining chairs and while the bid made me believe one chair was missing a screw what was actually true is that it was missing several screws and in pieces. With the number of lots and 3 pick up times, in Cambridge MA, pick up was a bit of a challenge. First to find parking and second to navigate through a tiny house as it was being torn apart. Max sold could have done a better job of organizing the pick up lots by time to accommodate traffic flow. It is doubtful that I will use them again as the prices in the auction get raised above value doubly so for sight unseen pieces.

They did an auction to sell my fathers house so we would have money to pay for his care in a nursing home.
I have a picture with one of the workers with her going through my briefcase. We have tried repeatedly to contact the company and get no answer. The police have tried to contact them no luck. I finally found an address in White Plains and still no response. I have emailed them called myself and no response. I think these people should be shut down.

Maxsold has been great for me. I've bought from about 10 of their auctions so far. Found things I've needed in great condition to almost new. Very happy with the money I saved. Every auction site was run extremely smooth. Employees were all very nice and helpful. Don't see how things could go better.

I've received purchased several items from multiple MaxSold auctions. Every time the items were already prepared for pickup, clearly marked (lot numbers and my name) and pickup went smoothly with no issues. Can't wait to see what treasures I find next!

I'm an auction addict but relatively new to Maxsold. Although the site is easy to navigate I've had a few questions and there was an email from Maxsold I needed resent after my computer crashed. The customer service has been outstanding. Maxsold was uber quick to respond to both to my original messages and to the few follow ups that followed.

I've dealt with a couple of other auction houses here in Toronto, the quality of service is sketchy and depends entirely on which employee answers the phone. Sometimes you get lucky, often you don't but I ended up communicating with several of the staff through several emails and all of them were great to me.

Not once did a wait more than a few minutes for assistance. I think that constitutes outstanding customer service.

In the past my main method of selling had locally advertised sales (estate, content and other) It was cumbersome and I was often visited by the same dealers over and over again. Now using the Maxsold platform the exposure is so much greater I get far more and many different types of buyers. It also has increased the average price on almost every item.The behind the scenes support has been quite awesome. The ease of process is pretty outstanding as well. It has always been timely! I know when working with an executor and or estate representative the importance of having complete transparency cannot be understated - Maxsold has it!

11/27/2018
I had a great experience the very first time I used MaxSold, and now I'm telling everyone about it. (It's one of those great ideas that I wish I'd thought of first.)

I bought a beautiful 8-person set of dishes (china I plan to use for everyday). When I arrived for the pick-up, it was already boxed for me, and there were two men willing to carry it out to my car! (Of course, the seller invited me to open the boxes and check everything.) I also picked up a crystal platter, still in its original box, and two champagne flutes.

I'm hooked! What a great way to ensure previously-loved items are still being used (making it easier on the sellers), and terrific for young people just starting out to furnish their place at a lower cost, and keeps stuff out of landfill. How much better can it get?

MaxSold auctions are my favorite place to look for unique items, collectibles, and great deals. It's easy to view sales, watch items, and bid -- I monitor local MaxSold sales several times a week. I've been a customer for years, purchasing furniture and items for my house and for my friends. I attached a photo of the beautiful set of 6 chairs I bought (and recovered) while visiting a friend in the Phoenix area last year. You never know what you will find but that's the great fun of it! The auctions are run professionally and every purchase/pick-up I've made has gone smoothly. I would recommend MaxSold to anyone with an estate that needs to be liquidated quickly, completely, and without hassle. I made sure my husband has the MaxSold contact information because he will certainly need it if I leave this earth before he does LOL!

I am a full time Antiques dealer and have bought many, many great items that I have resold for huge profits. Many Sellers think doing it themselves is better, but if you don't know the difference between Sterling and Stainless, I am going to get a great deal. The pick up process has also also been super easy. I wish they would have shippers in the larger cities though, I often see pieces I would love to bid on and buy but can not make the specified pick up time or it is simply too far away. Shippers for even small items would be a great addition to this site. Overall 5 Stars!