• MaxSold

MaxSold

Overview

MaxSold has a rating of 3.02 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MaxSold most frequently mention online auction, great deals, and customer service. MaxSold ranks 10th among Auction sites.

  • Service
    172
  • Value
    164
  • Shipping
    32
  • Returns
    43
  • Quality
    126

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
0
Negative
14
172
See all photos

What reviewers want you to know

Positive highlights

  • Other auction sites can be rediculously expensive and seem impossible to win at.
  • A much easier and economical process than an on-site estate sale.

Critical highlights

  • To think they charge 1250 plus 30% and give little to no help with customer service.
How would you rate MaxSold?
Top Positive Review

“Best Team EVER”

Deborah L.
10/7/23

I can't begin to tell you how wonderful the Maxsold Team was to work with. After losing my husband to ALS and my mother within a year, to say I was an emotional wreck is an understatement. Unfortunately for them, I was a train wreck but they all were so compassionate and helped me threw the process of getting on with a new chapter of my life, with no excess material baggage. Thank you. Shawna, my team lead is the most understanding lady. She was my rock at a very different time. Her team was outstandingly professional. Please use MAXSOLD when you need these services! Kudos to you all.

Top Critical Review

“Lost items”

Elena C.
1/22/24

I've been buying on maxsold for several months now. I am very unhappy and angry with their work. During this time they managed to lose 5 of my things! Not 1 or 2, but 5! This is very unpleasant and terrible. You come to pick it up and suddenly they have lost something. I spend time and money on gasoline. Of course, they return money for things, and they think that this is enough, but I don't think so... There should be some other compensation. I don't think that this is a good business, you can't treat your customers like That.

Reviews (979)

Rating

Timeframe

Other

Reviews that mention popular keywords

auction site (60) customer service (57) estate sale (53) bidding process (14)
Thumbnail of user nancyannl
1 review
0 helpful votes
November 23rd, 2023

MaxSold lurs you in with $1.00 bid increments, and entice you with a Max bid, but beware, the $1. Increments increase to $3, $5. $10 + quickly. They do not have this printed on their site so if you're not watching it, and you think the max bid will be $1. (it will increase quickly to more $, and you don't know about it until they have used it to get to your Max bid. So if you bid on MaxSold, keep an eye on the $ increases...for each bid. It used to be $1. Increments, but no more...

Service
Value
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Nancy,

We are sorry that you were not aware of the change to bid increments. There has always be a differing level of bid increments as pricing increases, the last change / update was around 2 years ago. Here is a link to the website where it is listed for future reference,

https://support.maxsold.com/hc/en-us/articles/203144054-How-do-bid-increments-work-

Please feel free to connect with us at support@maxsold.com if we can be of any assistance.

Team MaxSold

Thumbnail of user moniquem261
2 reviews
1 helpful vote
February 28th, 2022
Verified purchase

I love the ability to browse auctions to find items unique to my circumstances and then refining my bidding to win the item. The follow up pickup procedure has been perfect 9 out of 10 times. And for the 1 unpleasant pickup experience, Maxsold had recourse paths to resolve that experience. Maxsold offers a safe environment for bidders.

Tip for consumers:
Refunds are available but only with extenuating circumstances and limitations.

Products used:
Tech

Service
Value
Quality
Thumbnail of user christielynns
1 review
3 helpful votes
October 5th, 2023

We sold everything we own to move to Texas. This includes lots of furniture and paintings, collectibles and several other items. We made less than $600 on a household full of stuff - even a leather sleeper couch. The pictures were not done professionally and I believe we should have sold our stuff on our own and would have made more than 3 times of what we made through MaxSold. Unfortunately we did not have the time to sell on our own so I reached out to MaxSold. I would not recommend them at all.

Thumbnail of user dwighty1
2 reviews
2 helpful votes
March 13th, 2024

First time seller and multiple technical issues such as:
- Date I picked for pickup was not the date given to purchasers
- Reports online differed from reports received (kept telling me one lot wasn't paid for online)
- No instructions on what to do if lot isn't picked up
- App DOES NOT link to a sale you've started
- Uploading photos was a challenge
Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.

Thumbnail of user teresab1644
1 review
0 helpful votes
October 9th, 2023
Verified purchase

Maxsold takes % of your purchase but no services in return. I hope that anyone reading this will beware of dealing with a company that has no loyalty to their customers.

Tip for consumers:
They do not give any service to the customer even though they charge a premium. There was a time when they would call on the day of the pickup as a reminder but this did not happen. as i mistakenly believed the pickup was the next day. So i paid for items which have since been otherwise disposed of by the seller. Very bad business practice.

Value
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Teresa,
We are sorry to hear that you had a bad experience. If you would like to reach out to support team at support@maxsold.com we would be happy to hear from you.
We do make clear on all auctions the date and location of auctions, prior to bidding - and this is also laid out clearly on all invoices. We also send an email reminder of pickup on the day of pickup as well., we are sorry if you missed this. As noted above if you would like to reach out to the team we will be more than happy to see if we can assist,
Team MaxSold.

Thumbnail of user deborahyliles
1 review
2 helpful votes
October 7th, 2023

I can't begin to tell you how wonderful the Maxsold Team was to work with. After losing my husband to ALS and my mother within a year, to say I was an emotional wreck is an understatement. Unfortunately for them, I was a train wreck but they all were so compassionate and helped me threw the process of getting on with a new chapter of my life, with no excess material baggage. Thank you. Shawna, my team lead is the most understanding lady. She was my rock at a very different time. Her team was outstandingly professional. Please use MAXSOLD when you need these services! Kudos to you all.

Thumbnail of user jasonc1675
2 reviews
0 helpful votes
November 18th, 2023

The site isnt worth the hassle. Auctions can be cancelled last minute and measures can be put in wrong by the sellers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevew1769
1 review
2 helpful votes
January 5th, 2022

Maxsold has been great for me. I've bought from about 10 of their auctions so far. Found things I've needed in great condition to almost new. Very happy with the money I saved. Every auction site was run extremely smooth. Employees were all very nice and helpful. Don't see how things could go better.

Products used:
Brand New electric lift chair.
New shelving system
Tools

Service
Value
Quality
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

That's amazing to hear, Steve! Thank you for sharing with us.

Thumbnail of user yrasor619
1 review
5 helpful votes
June 2nd, 2023

They did an auction to sell my fathers house so we would have money to pay for his care in a nursing home.
I have a picture with one of the workers with her going through my briefcase. We have tried repeatedly to contact the company and get no answer. The police have tried to contact them no luck. I finally found an address in White Plains and still no response. I have emailed them called myself and no response. I think these people should be shut down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholasp512
1 review
2 helpful votes
January 11th, 2022
Verified purchase

Auction popularity seems to be growing which means as a buyer I might pay a little more but seems like fair prices prevail for seller and buyer Its an easy way to pickup something cool from the comfort of your sofa or in the office at the end of the day
I have won several items Sometimes i miss out when i cant be present at the end of an auction but im learning to be more comfortable with adding a max bid

Tip for consumers:
anyone that likes to find unique and different things at thier price

Products used:
Glass wear Outdoor planters

Service
Value
Shipping
Returns
Quality
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Nicholas,

We're happy to hear that you find the process enjoyable and convenient. Thanks for your review!

MaxSold Support

Thumbnail of user michaell5987
1 review
3 helpful votes
July 5th, 2023

Wish I would have read these reviews before I sent them my bank account info, pictures of my family antiques and Any of my personal info…they just sent me a bill that I owe them! They lead you to believe you will get something and, at the last minute they turn the tables on who owes whom…should have listed in Facebook Marketplace or had a weekend yard sale…all nice and cheery to lure you in but, they help the bidders, Not the sellers, as Every one of these reviews has stated…they feel you owe them All…not a good or nice service to those trying to Share a Little profit…they're greedy…BE VERY AWARE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jj783
1 review
3 helpful votes
September 27th, 2023

I ran a seller managed auction. The service provided no help, and they were not clear about the fees they would charge on the back end. Most items sold for next to nothing, and also a third of the buyers didn't even show up to pick the items up. The whole experience was a waste of time and money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenac280
1 review
1 helpful vote
January 22nd, 2024

I've been buying on maxsold for several months now. I am very unhappy and angry with their work. During this time they managed to lose 5 of my things! Not 1 or 2, but 5! This is very unpleasant and terrible. You come to pick it up and suddenly they have lost something. I spend time and money on gasoline. Of course, they return money for things, and they think that this is enough, but I don't think so... There should be some other compensation. I don't think that this is a good business, you can't treat your customers like That.

Thumbnail of user lucc28
4 reviews
19 helpful votes
June 6th, 2021

Outrageous premium charges, buried in fine print. These + HST charges on used items means you will pay 27% more than your bid.

And the pickup windows are 2 mins. Seriously.
Caveat Emptor

Tip for consumers:
Dont use or be redy to pay 27% more than your bidding price

Products used:
storage box

Service
Value
Shipping
Returns
Thumbnail of user west40
1 review
0 helpful votes
May 23rd, 2022

I have used Max Sold before, but the first time I won a bid was a very good experience. There was plenty of email feed back regarding my winning bid: Full description of items in the lot, detailed sales receipt including taxes and commissions etc, step by step instructions and expectations, and finally a reminder the day before the scheduled pick up time. At pick up there were 5 friendly staff who were organized and very helpful. Couldn't have had a better experience.

Tip for consumers:
Easy to use

Products used:
Auction Items

Service
Value
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Wes,
Thank you so much for the feedback, we make it our mission to ensure that all our buyers and sellers have "knock your socks off" experience! We are glad that you had lots of helpful information, but we are most happy to to hear that you found the team helpful! We are super proud of our amazing team members, and we will make sure that they hear your feedback.
We hope to see you again soon Wes, and good luck in future bidding for some more amazing items at MaxSold!
Team MaxSold!

Thumbnail of user michelleh1522
1 review
5 helpful votes
March 20th, 2021

We bought 2 lots of cds today. Most were just cases and no cds. You don't have the opportunity to go through 100+ cds at the site during Covid and time allotted. Found out when we got home. We spend a lot of money with this company and if they don't make it right, we will never purchase again. $40 isn't a lot but the principle is. We cannot preview before we bid but never expected to be ripped off so blatantly. Will post the resolution once they decide

Service
Value
Returns
Quality
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hello Michelle,

Apologies for your less than stellar bidding experience. Have you sent in your request for a refund? Please be sure to send that to www.maxsold.com/refund and we will take care of this for you.

Thumbnail of user christinar41
2 reviews
1 helpful vote
October 2nd, 2020

I have purchased numerous items through MaxSold. It's fun and easy to purchase through their website and I have literally saved hundreds of dollars on items that would have cost so much more had I bought them retail. MaxSold has made furnishing my new home a really easy and an exciting experience.

Thumbnail of user susheep
MaxSold I. – MaxSold Rep

WOW! That’s amazing!
Thanks for your support Christina!

Thumbnail of user angie.trovato.bouman
1 review
0 helpful votes
January 14th, 2024

My bid won at an auction in Ajax (Ontario, Canada) Moving Online Auction - Smales Drive
I was very please but when I arrived I found the rug still being used in the living room. It was wet outside and people were walking all over it. I didn't want to be rude and say something, so I just closed my eyes, rolled it up and brought it home.
The description read...Rug.
Condition: Needs Cleaning Measurements: 8x10
Okay so cleaning is so simple.
I examined the pictures prior to placing my bid and saw just a couple of little spots here and there. Nothing too hard to get clean 😡
When I got home I rolled out the rug and wanted to CRY I just bought a rug for $95.00+ with a MASSIVE RUB SPOT. Yeah A WARN OUT RUB SPOT...there's no cleaning that out.
I went back to all the pictures that were originally posted and whomever had listed the photos FAILED TO POST THOSE OMES! I'm so upset and I honest don't know what to do!

I am posting two photographs of the rubbed out worn out spot and I have added screenshots of the photos that were in the auction.

Absolutely disappointed with you. Max Sold. That was so bad of you.

Quality
Thumbnail of user royr265
1 review
2 helpful votes
August 17th, 2021

Complete easy to do step-by-step instructions to guide you in every section of selling with a list of contact employees to help answer any questions you have. I'm not very computer savy but I had no problem in setting up my own sale and was very pleased with the outcome of my sale. I sold many items at prices I would never get selling locally or online with so little effort from my own home. Thank you maxsold!

Tip for consumers:
Do your Research.

Products used:
Coins.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Roy,
So glad to hear the process was easy for you and that you had great success using MaxSold. We really appreciate you taking the time to write this review.
MaxSold Support

Thumbnail of user maureenl263
1 review
0 helpful votes
June 11th, 2022

MaxSold is a great website for resellers and collectors to source or find items for their collections. The prices are usually a bit more affordable than other sites. The auctions run by MaxSold, in my experience as a buyer, are well run and the workers are extremely helpful. Chances of finding an auction at close distance to you is high and you can save on gas in this economy!

Service
Value
Quality
Thumbnail of user natashapoushinsky
1 review
6 helpful votes
July 13th, 2023

Maxsold is unsafe. They share the exact location of estate sales, and everything available to steal. Within a day of our auction going live online, the house was robbed of every bit of silver. The same thing had happened at one of their other auctions a couple of weeks previous. They can't prevent robberies, but they could start by not providing street locations - and advising upcoming auctions when there has been a robbery (we would have removed all of the lots in that case - of note, the house had stood empty for 3+ months with family and a paid caretaker checking in every couple of days - the robbery happened as soon as the auction went online).

Service
Value
Quality
Thumbnail of user jei4
1 review
4 helpful votes
April 13th, 2023

The US company person I talked with was an appraiser, so she knew the value of our vintage and antique items. The local person was not very knowledgeable about items, more of an organizer for people clearing out houses. She charged by the hour, and after all was done, we didn't even clear $100 for literally thousand of dollars of antiques. The Lots she grouped were so large that adequate descriptions were not possible. Also, the number of "eyes on the auction" was pathetically small.

Thumbnail of user kathyv233
1 review
2 helpful votes
April 4th, 2022

Purchased a couch with description of 10/10 like new, far from the description took 14 pictures of marks scratches down to the bare and none of these were in the pictures when considering buying. Complaint answer you buy as is, I could have made these marks didn't complain enough when pu. Was given 10% refund didn't cover truck rental as these were couches Very disappointed customer

Tip for consumers:
Beware

Products used:
Couch

Service
Value
Returns
Quality
Thumbnail of user johnd5436
1 review
7 helpful votes
August 26th, 2021

I missed my pick ups due to Tropical storm Henri' and also the time frame I was given for an alternate: the pickup sight was closed. This was an emergency, MaxSold Terms clearly state Emergencies: we will work with you. All I received was a form e-mail reply and that form reply did nothing to address my plea It only presented their terms and conditions, I replied as was directed and received the same response form E-mail I strongly urge people to avoid any business with MaxSold.

Tip for consumers:
do not engage this company

Products used:
none

Thumbnail of user hollym275
1 review
2 helpful votes
September 2nd, 2020

All of the process was easy and efficient. The videos really helped and I received prompt responses to any and all e mails and calls. This was the best way ever to dispose of all of the item of my dad's estate. So much better than organizing things to be sold on my own and/or sending them to charity! And all completed in the 11 days stated.

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From the business

MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.

Company Representative

Thumbnail of user susheep
MaxSold I.
Typically responds within 10 hours
Sell Everything Simply while we conduct a reliable and efficient process, with safe and transparent home pickup because it’s how you sell, not what you sell, that matters!

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3.0
979 reviews
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