MaxSold Reviews Summary
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
This summary is generated by AI, based on text from customer reviews
This is my 3rd sale... Great service to use... I recommend it to all our friends and clients... Easy process
I had to get rid of a lot of household items when downsizing to a condo. Maxsold was the best solution. It was so easy and saved me from a lot of back breaking work and expense. Thanks so much!
Last weekend having a problem with internet server I was locked out and unable to receive confirmation for pick up address. I called and your agent was able to supply the info I needed. She rushed as I did not want to be late for pick up. As usual the team at pick up was fantastic, Very efficient, Keep up the great job and thanks.
FRED
Pretty pathetic when sellers have to bid on their own items to jack up the prices. I've noticed a trend with Maxsold and this happening. It should be illegal and looked into.
I don't know that I would have selected this approach if it had not been for covid and others being impossible, but I think it turned out to be the best possible choice regardless. The support before and during the sale and for pickup was excellent. Most of the lots sold; they might have brought higher prices if covid hadn't required dropping the preview day, but it still got almost everything out of the house and brought in some money, too. This sale was for an estate for which I am executor, and I plan to use MaxSold again when I move to a retirement community.
This was our first time selling on MaxSold. It was recommended by a friend who was a regular buyer on the site.
From my first phone call then all throughout my sale every aspect was extremely easy thanks to the amazing professional, friendly staff. Of course there were a couple of snags, but the in person staff and the phone reps smoothed everything out with very little stress to us.
I would highly recommend this company to anyone looking to sell their stuff and make some good money.
This was my first auction with MaxSold. I liked the idea of the auction itself, but some belongings that are known to be of more value should start at a higher price instead of $ 1.00 dollar. It would be more beneficial to have the auction run longer instead of just one week. Needless to say, I made approximately 350.00 dollars and Maxsold took $ 300.00 and sent me a check for $ 50.00 dollars. Highway robbery. I Will not do this again.
Long story sort. I was given a cross (12 - 14 years ago) by my now deceased husband that was stolen while he was alive, by a person known to our family. I didn't file a police report, hoping this person would own up to stealing it. I have looked everywhere for this cross as it appears to be a one of a kind. (He got it from ebay). I look constantly on Maxsold, EBTH, estate sales, Ebay, and, in the beginning pawn shops. On September 2nd I found it online in a Maxsold auction in Westbourough MA, Ruggles Street. By the time I went to bid on it, bidding was closed. I immediately contacted MS. I was told they could tell me NOTHING. They did try to contact the seller. So they say, and supposedly they never responded. Through many phone calls and emails someone let it slip that the buyer was from out of state. I've begged them to contact the buyer on my behalf and explain the situation and I would gladly purchase it from them. Radio silence. I would at least like the hometown(if it's a large Metropolitan city) of the buyer so I can concentrate my efforts of searching online in one area. Radio Silence. They are protecting their contract and the buyer and sellers names. Great, would they be breaking confidentiality by telling me the state?
I used to purchase from Maxsold. There were problems. I went to pick up items that weren't "available" and never caused a stink. I've gone to pick up items that are in dingy smelly basements, placed on the floor and I've had to carry them quite a distance. None of this bothered me. Now that I see the level of care and compassion this company has and it's refusal to help me attempt to deal with the buyer and pay for something that is a cherished item to me I can never say anything good about them. The cross I'm speaking about is the colorful one to the left of the MS card. Please, if anyone knows anything, speak up!
We are sorry that this customer has lost a cherished family item. However, we cannot share contract/personal information regarding our customers. In certain circumstances, we do reach out to customers to resolve unique situations but ultimately it is up to the customer if they are willing to support given these types of inquiries lie far outside our process. In all cases, we are trying to ensure everyone’s safety as, outside our pickup process, we cannot monitor the transactions.
Regarding this customer’s other complaints, we do strive for a reliable, efficient, safe, and transparent process but we appreciate there is always more to do when striving for a world class customer experience. Additionally, the vast majority of all auctions we conduct are done so from a person’s home in order to help them move forward. In turn, local bidders have the opportunity to place bids (or not) knowing where and when they have to be to remove their purchases. We are sorry if this customer isn’t happy with the living situations of some of our Sellers, but ultimately we are in business to help clear items they don’t have room for anymore, wherever those items may be.
Should this, or any, customer decide to bid, I would encourage them to reach out support@maxsold.com in future regarding missing items. We do have a process to resolve these sorts of issues so long as they are made known to us at time of pickup.
I was initially very concerned about the mandatory opening bids of one dollar. And the bids were depressingly low until the last day. But then if I'm bidding on auction items I also wait till the end in an attempt to get the lowest price just like everyone else. MaxSold seems to have a good following and in total the auction was a financial success. I guess I'd prefer $5 minimum first bids, but that just might backfire. Overall, I'm well pleased.
I was prevented from removing an item that I won (a washing machine). The water could only be shut off in the basement, so the Maxsold site manager would not allow us to remove the item. We were told to leave the washing machine in place. I arranged transportation and help. I couldn't believe it. I was offered a refund, but it's like winning the lottery, then being told, you can have the price of your winning ticket back.
In my mind, the seller owes me a washing machine.
I want to work with the seller to resolve this, but Maxsold has not been helpful. So bottom line, they screwed up, and I'm out.
All of the process was easy and efficient. The videos really helped and I received prompt responses to any and all e mails and calls. This was the best way ever to dispose of all of the item of my dad's estate. So much better than organizing things to be sold on my own and/or sending them to charity! And all completed in the 11 days stated.
Overall I have no regrets. I love the concept, it's a valuable and clever service that's offered, and I was satisfied with the end result. But the customer service (or lack thereof) along the way was beyond frustrating in so many ways. I'm a seller and I managed my auction myself. Having never done this before, I had a lot of questions. But often phones weren't answered, voicemail boxes gave no indication if I had reached the appropriate mailbox of the Seller Support department, calls took hours to be returned, and emails weren't returned for several days (which was totally mind-boggling). Having said that, Andrea was amazing and always very helpful and on the ball, along with with a few other customer service reps I was lucky enough to connect with sometimes (my apologies that their names escape me right now). Others were downright snarky, if I managed to connect at all. Also, there were too many mistakes for my comfort level. The scheduling of pickup time slots got screwed up... twice. And still wasn't done right after the second time. As for the actual auction service, my main suggestion would be that minimum bid amounts be allowed to be set by seller. I withheld more expensive things from my auction and sold them on other platforms where I was in control of how much I would accept for them, rather than risk them being scooped up for $1 on MaxSold. This was an inconvenience to me, and loss of revenue to Max Sold, that could easily have been rectified by a minimum bid feature. Having said all that, I will still recommend the service... but with lots of caveats to manage the expectations of those I refer. Also, the cataloguing app can use some improvements. I do appreciate overall that this option was available to me as a way to clear out my home when downsizing, and am satisfied enough with the proceeds of the sale. So thank you for that. Please keep improving. I think you're onto something really amazing here.
Thank you for the feedback Michelle,
We are always striving to improve and feedback like yours helps us identify the areas to work on.
Excited to let you know we are in the final test phase of our brand new cataloging app for sellers. If you find yourself in need of an auction in the future I hope you get a chance to use it and let us know what you think!
Regards
I have had multiple negative experiences from this company and completely sympathize with the unhappy customers who can do nothing but write an online review because Maxsold will do nothing with their complaints except point to their terms of liability. Broken and hidden damage, inaccurate descriptions, rude treatment by sale managers, expensive fees, rigid and unaccommodating pickup scheduling. The feeling of being ripped off is not what I am accustomed to when shopping at estate sales. Updated- I requested and was given a refund by Maxsold over a recent issue and do believe that they are willing to help the buyers resolve issues when the seller managers refuse. Maxsold is not involved in the listing, photographs, or any logistics of the sales so you are at the mercy of the sale manager. It was a huge relief to know they are willing to step in! I raised my rating from one star to three stars; bid with caution, do your research, and read every last word of fine print If you do chose to use this platform as a buyer. Good luck!
Andrea was a great mediator and referee to settle a refund with a customer. She was able to clarify the situation and was able to send the customer away happy. You do good work Andrea and please put this in your file as a personal recommendation for your P. R. Talents. Thanks, Margie
I am more than satisfied with Mr, Fernando vega from service department, how well handled with my on-going issues with my purchased from maxsold seller managed sale.
I made a many phone calls and sent out so many emails to maxsold, no one at service members, seems to care enough, with customer service, my issue been bumped around all over without taken care of.
Than when I got connected with Mr. Fernando, he started to listen my issue with polite/ professional manner, explained how system works, what is my options and what I can expect from outcomes.
All through chatting, shown me patience and sincerity, providing care service.
Plus all the above, take his time to make following up with my issue, is most amazing customer service I had received in all 15 years online shopping experiences.
MR, FERNANDO, is what customers service all about and exactly what we're as a customer deserves.
Service member, like such as MR. FERNANDO, makes Maxsold
Best online auction site.
We/ online shopper need more of service members just like MR. FERNANDO.
Who truly care about customer service as their own!
THANK YOU, MAXSOLD HAVING MR. FERNANDO AS YOUR SERVICE PERSON!
What a bunch of frauds. I purchased a dozen lots totaling over 2 grand at a recent auction in Virginia. I accidentally noticed that one of my lots had disappeared from the staging area. They had taken it and threw it on the garbage truck. I made them search the truck and get it back. Then after they left, another lot was missing. I tried to get a refund for a stinking 21 dollars and they refused. They lost my lot. Their incompetent staff threw it away with the things that did not sell. These people need to be watched every second. Find some company with decent customer service and some competency if you need to sell your products.
Not happy with Maxsold. Bought the bike that had mechanical problems. Only found out about them when brought it home. Was refused in refund with excuse that I had to show the issues at pick up location. Was overcharged with premium fee. No way to choose the day convenient for me, only the day they tell you. So say goodbye to either your purchase or the plans for that day. I would not buy from Maxsold auction again.
It's disappointing that we provided this customer an unsatisfactory experience. Although requests made after pickup are considered on a case by case basis (as they are outside the agreed to terms and conditions of bidding noted below), we are committed to being fair to all our customers. Without more information and/or the completion of a refund form however, we cannot support this customer’s disappointment. They should reach out to support@maxsold.com to provide more clarity on their specific situation. That said, there appear to be 3 areas of concerns (Our refund process, 15% buyer’s premium, and fixed pickup date) - all of which are highlighted in our Auction Information and (agreed to) terms and conditions that are required reading prior to bidding. These are outlined as such to avoid disappointment for all potential buyers on Maxsold's platform. Anyone reading this can review them here: www.maxsold.com/terms
Refunds
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer is to inspect the item at pickup in full view of the Seller/auction staff and/or other buyers and make a claim (partial/full refund) if the item is found to be in a condition other than what was described before leaving the site. In both models, the process is the same and is outlined in the bidder terms (www.maxsold.com/terms) and on the buyer invoice:
CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller.
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waiving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost in transit? Damaged on the way home? Or is it someone trying to take advantage of the process (by ignoring a transparent opportunity to make a claim).
Bidders that accept and live by the terms love that the as is where is used goods start at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding. To date, Maxsold’s error rate in selling used goods is unmatched in both the used and retail industry at less than 2% of all goods sold.
Buyer’s Premium
Like most auction houses, MaxSold charges a buyer’s premium that is average for the industry at 15%. It is listed on our website, confirmed prior to being allowed to bid, and calculated and displayed with every bid entered by the bidder to ensure they know what the bid amount is with Buyer’s Premium added. (see Billing/Invoicing paragraph in our bidder terms or check out the auction information of any auction we are conducting)
Pickup Day
To ensure an efficient experience for everyone and to create a finite experience for our Sellers, the pickup of all the goods in an auction are pre-set prior to the auction launch with it typically being only a few hours on one day. It is also specified that, if a bidder cannot attend (or send someone in their stead) on the scheduled pickup day, they must not bid. (see Removal/Pickup paragraph in our bidder terms or check out the auction information of any auction we are conducting).
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/
Pickup was total chaos. People arrived hours ahead of or hours after their assigned times. Documentation for sell-managers is very unhelpful. Lot numbers were usually not included with invoices or pickup times. That means you have to collate the lists yourself. The cell phone app also flawed. You can't type in dashes, apostrophes, quotation marks, etc. Fees are also very high when you consider that the self-manager does most of the work. Overall, I would not recommend this for self-managers.
We appreciate this person’s feedback and hope they also shared this in their pickup reports so that we could address the ‘human’ issue with the buyers who arrived outside their scheduled times. We also agree that we needed to invest in better tools and information for our sellers. Since COVID-19, we have implemented several temporary solutions in order to continue serving Sellers who must sell due to a downsize or estate settlement. For the past 3 months, while leveraging off the shelf tools to support in this strange time, we have been reinvesting in several upgrades including a new scheduling software (to be released in the coming days) and a new cataloging app (coming online before end of September). We continue to focus on our customer experience while reinvesting all funds made in the pursuit of our vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose
I am so thrilled to have worked with the great people at Maxsold! There were lots of questions that I had and I always felt greatful that Alana and Ann and others hellped me out. I never felt as though I was being a pest! It made a difference during a time of moving when there is much stress. Thank you Maxsold. The pick ups went very well except for the buyers not coming at the time that they should have. During a pandamic it was a comfort to see the buyers wearing masks and following proper social distancing.
Everyone at Max Sold was courteous and always helpful. During this terrible time is was a relief to find them. Everything ran very smoothly!
Thanks to you all.
About the Business
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's disappointing that this customer had an unsatisfactory experience - should they decide to provide more details on who they are / which auction was theirs we would be happy to follow up with them and attempt to make it right in their eyes.
Maxsold sells items from the Seller’s home as part of a downsize or estate sale while allowing family to keep the items they hold most dear and having Maxsold sell the remainder through a transparent online auction where the highest bidder wins with no influence by the Seller or Maxsold. For proof, you need only look what’s left after an auction is over - sold items are removed and the seller is left with an empty home.
We take our rule about unreserved to the highest bidder extremely seriously and are able to share anonymous bid information with bidders (or sellers) that have concerns about bids. All they need do is email support with the auction and lot(s) they would more bid/bidder transparency on and we will be happy to provide it.
What does happen is that most bidders wait until the last few minutes to place their bids which creates a bit of a frenzy for those not using the Maxbid feature.
MaxSold continues towards it’s vision of providing access to a downsizing or estate sale to any customer that wants one (http://maxsold.com/maxsold-purpose/). For those interested, check out www.maxsold.com/sell for our process and www.maxsold.com/past for our results.