Michelle E.

Overall I have no regrets. I love the concept, it's a valuable and clever service that's offered, and I was satisfied with the end result. But the customer service (or lack thereof) along the way was beyond frustrating in so many ways. I'm a seller and I managed my auction myself. Having never done this before, I had a lot of questions. But often phones weren't answered, voicemail boxes gave no indication if I had reached the appropriate mailbox of the Seller Support department, calls took hours to be returned, and emails weren't returned for several days (which was totally mind-boggling). Having said that, Andrea was amazing and always very helpful and on the ball, along with with a few other customer service reps I was lucky enough to connect with sometimes (my apologies that their names escape me right now). Others were downright snarky, if I managed to connect at all. Also, there were too many mistakes for my comfort level. The scheduling of pickup time slots got screwed up... twice. And still wasn't done right after the second time. As for the actual auction service, my main suggestion would be that minimum bid amounts be allowed to be set by seller. I withheld more expensive things from my auction and sold them on other platforms where I was in control of how much I would accept for them, rather than risk them being scooped up for $1 on MaxSold. This was an inconvenience to me, and loss of revenue to Max Sold, that could easily have been rectified by a minimum bid feature. Having said all that, I will still recommend the service... but with lots of caveats to manage the expectations of those I refer. Also, the cataloguing app can use some improvements. I do appreciate overall that this option was available to me as a way to clear out my home when downsizing, and am satisfied enough with the proceeds of the sale. So thank you for that. Please keep improving. I think you're onto something really amazing here.