M R.

This company uses aggressive Facebook advertising with fake reviews. After I made the purchase I realized that the reviews and product photos on their website were from other product's Amazon reviews. These products were a similar device selling at a third of what Eternally Clear is. The wand itself arrived, the quality doesn't seem great for the high price tag. What got me really frustrated was that the reading materials that the website claim are included in the box; a guide, instructions, and support manual were missing. I contacted the company to ask if I could have these materials sent to me and received no response. I then requested to return the item, the website states a 10 day return policy then they responded refusing to accept my return. They say that they do not send manuals with the product and will not accept my return. This is not a good company to deal with, I suggest purchasing yours from the company on Amazon that they have taken the reviews from. You will save a lot of money, receive all of the said included materials, and be able to return it if you aren't satisfied. Other companies also offer a warranty. I hope to bring awareness to a dishonest business and help others from making bad shopping impulses.

I have had multiple negative experiences from this company and completely sympathize with the unhappy customers who can do nothing but write an online review because Maxsold will do nothing with their complaints except point to their terms of liability. Broken and hidden damage, inaccurate descriptions, rude treatment by sale managers, expensive fees, rigid and unaccommodating pickup scheduling. The feeling of being ripped off is not what I am accustomed to when shopping at estate sales. Updated- I requested and was given a refund by Maxsold over a recent issue and do believe that they are willing to help the buyers resolve issues when the seller managers refuse. Maxsold is not involved in the listing, photographs, or any logistics of the sales so you are at the mercy of the sale manager. It was a huge relief to know they are willing to step in! I raised my rating from one star to three stars; bid with caution, do your research, and read every last word of fine print If you do chose to use this platform as a buyer. Good luck!