August 27: I ordered 3 items on-line and promptly received them Sept 1. The quality was good, but they did not fit well.
Sept 6: Return started
Sept 12: Maurices confirmed return receipt and promised prompt refund to original payment method. Oct 3: Refund was finally issued to my PayPal account and then was immediately cancelled/voided.
Oct 6: I emailed Maurices regarding the status of my return but never received reply.
Oct 13: I called their Customer Service and was told they were unable to refund to PayPal and would I like a store credit or a check. When I asked for ETA on a check I was told 6-8 weeks or longer. I said no to both options.
My agreement with Maurices was to refund to my original payment method. Now I am getting the runaround. Maurice is refusing to refund my $92 as agreed on. My advise is just say no to doing business with this company.

Maurice's is unable to process online orders in a timely fashion. They sent a tracking number for my September order to NM, That indicates it delivered in July to Wisconsin. Can't get customer service to answer anything. I will never buy from them again

I went in to get a pair of jeans because I recently lost weight and I like the Ever flex jeans, the fit is amazing and I feel great in them! They had a Bogo Sale, so I got a Shacket and a couple of graphic tees for $10- great experience, and the sales person Emily was great!

I purchased a pair of jeans verve size 29 took them home and tried them on, they fir just not spectacular, went back the same day an purchased another pair same size, to see if they might have a slight difference. Brought both pairs back with tickets and reciepts, paid cash forboth and the girl named Kayla standing around the counter telling all of her customers about her post tramatic stress decided to tell me she can only issue me a merchandise credit. She calls the store manager, who basically lied an said she has had to tell me about this before, which is a lie because i have seldom shopped thier since the pandemic. So she is standing by the girl who says they looked worn, how worn can they be I ha them each for 2 hours and a day. I am reaching out to the better business bureua Maurice Polaris, dont pay with cash, you wont get it back. I dont know what kind of racket they are running,As soon as i figure out how to put pictures of the jeans and reciepts on here I will

Made the mistake of buying a gift card online to pick up at the store. DON'T DO IT! The store never recieved it, even though I got repeated emails telling me it was ready to pick up at that store. The sweet gals at the store were on hold with customer service for 4o mins. And where assured my $300 refund was on the way. Never was. I called customer service and said they couldn't help me - had to go to a different dept. that would "get back to me". Theft.

Pants looked good for the initial wear after one wash in cold water inside out the pants shrunk, and I had to pass them on to someone that could use them. They were not worth the cost.

Asked an employee about some underwear on display and she told me she just clocked and does not know anything about the items. She didn't even direct me to another employee on the clock, she just casually walked away. I understand she checked out and might have places to be but I would've understood if she called someone else's attention to my enquiries. What made it worse, I'm visiting from Jamaica and is always checking out their website only to come in person and be disappointed by the first employee I met.

I ordered some women's tops but received two little girls size 8 sweaters the store refused to help me return. I called customer service who said they issued a return but it has never come. Terrible customer service and stealing from a customer!

I ordered 9 items on the 10th during a sale then they cancelled 7 items a few days later "due to unavailable inventory or unforeseen circumstances", but they were still selling the same items, only not on sale any longer! They didn't want to sell on sale what they could sell at full price?! What a waste of my time.

I placed an online order to be shipped to my store. Two of the items came in. I waited for the 3rd item to ship. I called and was promised it was going to ship in 24-48 hours and I'll receive an email. I was also given a $5 credit. Nothing. I called again and was promised once again that it will be shipped in 24-48 hours. Crickets. I called again after 2 weeks and asked for a refund. They said they processed a refund and it will show up on my credit card in 7-10 business days. Haven't seen the $5 credit or the refund and it's been almost 5 weeks. Long story short, I am no longer a customer. Beware!

I had a Maurices card for years. I lost my job and couldn't pay the balance, so a collection agency, per Commenity Bank, started calling threatening and harassing me to pay or they would take me to court. I had to borrow money from a friend to pay the balance. I received a letter from the collection agency stating I was PAID IN FULL. I am STILL getting calls, from different collection companies saying I have NOT paid Maurices, and this has been going on for 3-1/2 YEARS! I fax them PROOF of payment (letter from collection agency, proof that it was taken out if my checking account and paid to that collection agency, and copies of emails to and from that collection agency when the calls and harassment continued stating that my account IS paid in full). Then the calls stop, FOR A WHILE, but then they start up again! I don't know what else to do! This company has made my life miserable, and I will NEVER step foot in their store again, and I will continue to tell everyone I know how I have been treated and to not shop there and NEVER get one of their credit cards!

I ordered 3 jackets a few months ago and never received them and my emails have gone unanswered!

I paid my account in full and later figured out that there was a $9 fee for a payment applied yet that day... they never mentioned the $9 fee for that...which they then charged a late fee on for $6 when I had paid the balance in full.

Ordered 2 pairs of Jean's and a top online. Did not receive a confirmation email.
Called and asked where my order was.
I was told it was being prepared for shipping.
2 days later my money was reimbursed. Nobody told me anything...just gave me my money back.
Ummm. Ok...whatever thanks

I ordered in November. Almost a month after ordering I still haven't received my order. After being concerned I chatted with customer service via text message and also live chat. After getting nowhere multiple times I decided to call. It had been over 10 days with a package sitting in La La Land. And now they tell me I need a claim number from my post office. I spent over $600 with this company in the last two months. They wouldn't do anything for me were extremely rude on the phone and told me they wouldn't help me until I had a claim number from the post office. Completely ridiculous I will refrain ordering from this company here on out

I bought 8 items I wanted to return 3. I never got the preprinted label. I live in Vancouver Canada. First I try to do the return online wouldn't let me do it. I contacted costumer service by chat and phone after more than an hr. They wouldn't help me they told me the can't send me a label, keep telling to go to a US store and return it. They keep saying sorry but at the end they didn't do anything. Why is so hard to do return in this store, and why they can't send another label. Not only paid in USD now I cant get my money back. By the way quality is very poor. First and last time im shopping at this terrible store.

Placed my first order with Maurices online and it will be my last. Order has been stuck in processing for almost 10 days. I have reached out to customer service multiple times through email and Facebook with zero response. At this point I don't even want the items any more and it would be great if I could just cancel the order so that I can buy from somewhere else but I guess I can't since they have no customer service. Two thumbs down for Maurice's!

I placed an order on Nov 12. Did not ship until Nov 19. States will not receive until Nov 28. Wow. I could have drove to another state and bought and drove back home faster than Maurices shipping. Also states they do not charge you until your order ships, that's not true. I was charged as soon as I placed my order.