MATCHESFASHION

Seen this site and the reviews... must admit, put me off straight away. But also looked at Trustpilot and they say 4.6 average. Glad I went with those. Ordered jacket later Thursday night, called to check the had my order ok (as I was of course apprehensive), answered the phone straight away and answered everything I needed to know. Was despatched on the Friday also and arrived Monday - 5 stars from me

I bought 4 different times. I kept 3 out of 4 items the first time and was promptly refunded. The next three times, I NEVER saw a penny. I emailed and they quickly replied that I needed to wait 10 business days. Not a problem so I called after 15 business days and they said wait a little longer as by their account it had only been 10 days. I waited another 10 days and emailed. Guess what - never heard back. Now have filed a dispute with my bank for the $3,500 plus money they owe me! Buyer beware!

Ordering from Matchesfashion.com has been one of the worst online shopping experiences. A) never once did they mention they were 'international' b) never once did they mention that there is a possibility that your bank could charge you an international fee. Their customer service is horrible and their site is deceiving. BTW - I read through their 'terms and conditions' which also does not say anything about international bank charges. I order from other 'international' companies all the time (i. E. Louis Vuitton) and have never been charged a 3% fee.

Matches did not deliver my package which I had ordered last October 2022! A customs problem happened with DHL and matches refused to refund me for the package I never reicieved.
Btw. I'm a level-4 loyalty client!

They lost a loyal client for only £239.60
I will never buy any thing again form matches ever! They are the worst in customers service.

I'm not usually one to leave reviews, but I decided it was worth it to create an account to leave this one. After reading so many negative reviews, I questioned whether I should be purchasing from MatchesFashion. The item had an unbeatable price though, so I decided to go ahead and chance it. The item was shipped very quickly. I hadn't even checked my the tracking info because I expected the wait to be much longer, and then the package arrived at my door! It was in a well-packed box and in perfect condition. I can't attest to how the service is if any issues arise or if returns are needed, but my experience with this order from MatchesFashion was nothing but positive. I'll definitely be ordering again!

They advertise their items in the currency you choose. However, they are based in the UK so will process transactions in GBP, then convert the amount to the currency you requested. Which means unnecessary foreign transaction fees on your credit card statement if you are based outside the UK. When questioned they lie and deny the GBP issue. Keep insisting they only charge in your chosen currency. But one call to my card issuer and they were proved liars very easily. Got nowhere with customer service. Never again and will let my friends family know too

I usually love matches and tell all my friends about it. I received an exclusive sale offer for $100/$200/$300 off, which based on how much you had to spend amounted to 20%-30% off. I went to the open page I had with my cart at my desk and when I refreshed the page and the price of my items all went up exactly 20%! Making the "sale" price almost the same as the original retail.

Was hugely concerned and emailed customer service but got no reply. I also chatted online with customer service and they said they were unaware of any changes and if I had any evidence. I actually did have a picture which I sent, I had sent a picture to a friend for her opinion on some shoes. As soon as I sent they ended the chat session! What a shady scam!

I tried to place an order and NY State tax was being charged at checkout. There is no tax on items from companies with no physical presence in NY. When I contacted Matchesfashion.com they kept insisting that this was due to licensing agreements. They said would absorb the duty, but had to charge sales tax. First, there is no NY state tax on items purchased from a company that has no outpost in NY, second there was no duty to absorb because the item was under $800. These people are scammers. Needless to say, i did not order from them.

Ordered a pair of shoes and was asked to send my identity (have been a client for a while but moved to another country and had to change my address). It was done and then there were days of waiting without any feedback. The money was taken from the credit card but my order (which i discovered by logging in my account through the website) was cancelled without any explanation. Then there were days of me (!) calling the customer service. Once they said it was a mistake and my order would be shipped, but it never happened. Anyway, the story ends up that i had to call this company for days and they never contacted me back, they cancelled my order without any explanation though i was an "old" client, and had to wait weeks when my money was returned after calling and writing to them. Very disappointing and rude attitude. Do not recommend!

I order gift for my friend from Matchesfashion. They wrote on their websites that they will dispatch every order within 24 hours. My order were dispatched after 4 days despite I call to their customer service every day, they don't do nothing. They promised me switch from standard shipping to express to make the package arrived in time. They swear two times, that they did it. Yesterday the package was send and with no express shipping! Only standard and it will arrived - I already have information from DHL in three days. I'm so upset with this company. Totally ruined birthday gift for my friend, now I have one day to search for something else and I will received the package three days after birthday celebration. Really thank you Matchesfashion! Never more!

How long does it take for you to reply to emails? Ages that's if you do. Your quick enough to put a reply on my trustpilot review saying sorry for i convenience someone will get back to me but no one ever has. This site sends out fake clothes that don't have all the necessary authenticity tags on apart from matches fashion one sating if this tag is removed you will not be aloud to exchange it. Avoid this site if you want your problem solved I'd just give up and ship somewhere else. Fake garms be careful! First pic my hat with matches fashion own lovely tag but no fendi tags like the next picture from another shop. Same hat

I placed an order for a pair of shoes for a special event and they didn't arrive on time. I called customer service and they informed me to refuse the package so I did never had the shoes in my possession and it's now going on 4 weeks with no refund just excuses!

I'm disappointed and upset with this company as they practice dodgy business with no ethics at all! They sent me a faulty and broken Jacquemus handbag (pics/video attached) below. Secondly when I asked for a refund it took forever until now I haven't received, lastly this the company fault but I'm the one who need to pay the return shipping? I'm like wtf. What kind of shabby business you guys are doing? I will not order from this company anymore! Traumatised with the worst experience. Btw for those of you who think you are getting a good deal from this company trust me when the item reach your country there's a hidden charge for tax

Ive shopped quite a few times from Matchesfashion and can say that the products, shipping and packages has been faultless.

As with any popular, international store Id suggest researching and making sure youre purchasing the perfect item otherwise there might be delays in a refund or exchange - Ive never been in that boat but I think its kind of common sense.

But overall, you can get amazing prices for some older designer products, and Ive always been surprised with their timely deliveries. Ive purchased from them several times and have always been happy!