MATCHESFASHIONReviews 150

DHL deli only orders to the wrong since last Tuesday. Then I reported my list toDHL and Matchesfashion. However, both companies still no replies to me. I'm so frustrated. It's not my fault. But why I need to spend so much time for checking and chasing with them for my order updated status. I spent totally CAD1000 for my order. So now, I cannot do refund and advise me to wait until DHL finished investigation for my order lost. For sure, I'm so disappointed about matchesfashion. I won't do the anymore.

I have been a MatchesFashion customer for a few years. I have not had a missing package until June 2021 when I moved from San Francisco to Los Angeles. The front desk at the place which is supposed to be secure did not receive the package. I had this shipped to a UPS Access Point, but the city did not match the Access Point Location so it was delivered. Like they say, one difficult situation ruins the entire brand. I am hesitant to shop now with MatchesFashion because of this incident. I understand missing packages, but this has been a very very stressful situation for me for almost a month. I was not able to enjoy Los Angeles and feel stressed out all the time bout the missing package. OMF *******

I bought a waed signet ring at matches fashion from Dear Letterman and had to pay for $20 shipping. They didnt display the ring sizes so i was left trying to figure out the sizes (It turns out if i had gotten a ring size M it may have suited me. I got the measurement from another website that turns out to now in hidesight be the correct sizing and more helpful than MatchesFashion since MatchesFashion might have displayed the wrong size for M. So i sized up.) I even called the support services to find out the sizes but they didnt know either (the support services was great at least and helpful). I bought it was way to big and I can't even get it resized since it would cost so much. So now I wasted $20 on shipping. I was very much looking forward to getting a signet ring but couldn't get their stuff together sadly.

Thanks Matches Fashion.

I ordered a pair of Loewe sunglasses with NEXT DAY GUARANTEE DELIVERY, the item did not arrive the next day so i can contacted them requesting it to be cancelled- upon them checking the tracking they realized the item was not even in my city as of yet, so they agreed to recall the package. 26 days later, they claim ups has not returned the parcel to them and they cannot refund me until they do! Needless to mention again I NEVER EVEN GOT TO RECEIVE THE PARCEL! 3 days ago i was informed they received the parcel back but they cannot refund me becuase i opened a dispute with my bank 2 days prior. They might sell genuine goods but their customer services and shipping practices are authentically HORRIBLE!

I live in Australia and have always found MatchesFashion to be fantastic, having used them since June 2020. There have great particulars of product dimensions on their site (for clothing which is what I buy), range of brands, and sizes in stock. They send the package within 1-2 days of the order and I get a text and e-mail confirmation when dispatched. 3-4 days later DHL deliver to me without any issue. Products are packed nicely in either their premium box (by request) or eco friendly. Only Mr Porter I have found to be a little better in this regard (premium box packaging), however Matches Fashion do a very good job as well. It's easy to return unwanted items using their site and the included DHL label and returns invoice, and it books the DHL pickup from their site, at least for us Australians). Staff have resolved any issue without much hassle (eg. Discount not applying correctly). As I moved up in their loyalty program, I receive occasional discount weeks or weekends and recently a $400 birthday credit. No one else has done that and I have spent a lot on other sites also. The only area they could maybe improve on is e-mail response time, however I expect they have been slammed during Covid. Responses have taken up to 2-3 days on occasion. Sales are also very good, starting at around 40% off for many items, and then moving up to 70% over time. Overall I highly recommend them and I really don't understand these negative reviews. Jason Brighton

The online retailer is tricky one. They asked me for a survey to exchange a promotion 15% off code so I did. When the time I was ready to use the promotion code, it didn't work. I asked service agent why it didn't work, she said because the code doesn't work on certain brands. On the disclosure there is nowhere mentioned about this. I felt cheated so ended up not buying the necklace. I saved 100% instead of 15%. By the way, I never understand why there is " Duty Free" listed in the pricing. In reality, we still pay sale tax anyway, again very tricky.

I placed 2 orders since my first review and both time the process was very smooth: perfect product and speedy delivery from the UK to California. I am a happy customer. I do not understand the negative reviews because I find their process to be top - including packaging, invoice documents, and additional informative paperwork. This appears to be a professionally run company.

They sent me a defective item. Many unanswered emails and calls later, there's been 0% follow-thru, 100% ineptitude and 100% scam factor. They tried to scam me out of a legitimate Rakuten promo (verified by Rakuten), And lied about their ability to fix it... all very much in keeping with their dismal online reviews. They also have fake reviews on Trustpilot. I'm still waiting for Maureen Chiquet, an executive from the company, to contact me.

This company has the worst customer service and they are scammers. I never received my order and they refuse to issue a refund.

Take my advice don't order from them, order directly from the brands website.

This doesnt look like a
NORMA KAMALI jacked does it? No, thats because its not.

Emailed Feb 24,2021, 6:27 PM - letting them know that the item that was received was incorrect and my item was stolen along the way

Feb 24,2021, 7:08 PM - emailed with photos and proof of wrong item

Feb 25,2021, 3:41 AM - from matches fashion "Thank you for your prompt reply.

Having received the images you kindly sent, I can confirm these have now been forwarded for the attention of UPS for assessment.

Please note, it can take up to a few working days for a review to be completed. "

Emailed them again Mar 2,2021, 9:54 AM - to followup, no response

Phone call march 3rd - this will be escalated... didnt hear from them

Emailed Mar 4,2021, 11:37 AM - any updates?... no response to the email.

I called them twice more since then and now they are telling me it could take a month to hear back from UPS on the investigation.

This is stealing, they should deal with UPS, its their carrier and their fault. This is crazy, refund my transaction immedately.

The bag came all scratched
The bag came all scratched, I contacted support about 10 times. No one answered. I returned the bag and with great difficulty got a refund. I had to write even in Instragram. So the money for the delivery of the defective bag was not returned to me, I also paid more than 100 pounds for customs and still deducted the money for the delivery back. In total, I paid 150 £ for the error of this store and no one even answered my letters. This is the worst experience ever. All the answers here, that we will answer you soon, are nothing more than lies and bullying. My first email is from January 11, today is January 26 and there is no response OMF*******

Maybe the worst customer service I've ever experienced from any vendor in my life.

Matches runs a refer-a-friend programme. I referred my friend who has NEVER shopped with matches at all, and when she couldn't use my referral link we approached customer service for advice.

Their response: "We are sorry to advise that both these referrals are invalid as they do not meet the criteria of this program and have been flagged for gaming".

I have only ever referred one other customer, my brother, and this was in 2019.

Back then my brother and I had the same problem with the referral link not working, and were helped by customer service manager Sarha because the agent assigned was useless. I thought Matches would have fixed it by now and thus referred my friend. How wrong I was to have any faith in this company

When I asked them to explain why we were flagged, they came back 3 days later with this COMPLETELY IRRELEVANT ONE-SENTENCE GEM:

"I have just heard back from our marketing team who have advised that there is no record of (my friend's email address) being referred on the system. Kind regards."

So if my friend's email doesn't exist as being referred on the system WHY WOULD YOU ACCUSE US OF GAMING IN THE FIRST PLACE? It's just so senseless it blows my mind?!

I'm Ordering at matchesfashion all the time and I'm stunned about the beautiful packed items and the presentation inside the package. Overall they are super fast. Often it just takes 2 days for the package to arrive from London to NYC. Some shops from NYC (For example mr porter- even though they are in NYC - take much longer! (And Yes, DHL leaves the boxes in the hall, even though they say that they require a signature.) Other than that they're doing magic. Love, love, love.

I'm so glad that I came across MATCHESFASHION.
I bought in total 3 fabulous quality pairs of boots.
With your prompt Delivery and Returns you have made Shopping On-Line for SHOES, of all things, a great success.

I would challenge anyone who said that Customer Service and On Line Chat, prompt to answer, day or night, and cheerful and helpful disposition was anything very Exemplary.
The whole Outfit (Matchesfashion) is very professional throughout.

I will DEFINITELY BE BACK VERY SOON.
Kind regards
Lucia.

I have been a customer of matchesfashion.com. The site has a lot of nice product on sale. I have had no problem in the past with purchasing from them but it was an uncommon story today.
The item ******* Burberry cap went on sale 40% on July 3,2020 at 12:30 AM (MDT) which brought the price to $168 USD instead of $280 USD. I had the item in the cart but I was too tired to get out of bed to dig out my credit card. I waited until this morning. It was a mistake. The item in my cart was no longer 40% off. Yet, the product listing page still listed 40%. I have the screenshot as proof. There was pricing issue. I contact customer service. After waited for 40 minutes, the agent, Sarah, advised me that the item was not on sale. It was the web error, and the issue had been flagged. She refused to honour the price.
A commercial website had the technical difficulty, and they were not aware of the issues. They frustrated me with the situation. I don't think I will shop here again.
So, please check your credit card statements when you shop at this site. With the glitches they had, you might end up paying triple for the item.
I don't recommend shopping on here.

Update (12 hours later): after the sweet talk from the floor manager, Alex, I got an email from an agent with the information that I already got from Sarah. Basically they want to blame on the technical issues and dishonored the discount price. I quoted the content of the email below.
"Dear Sam,

Thank you for contacting MATCHESFASHION.

Upon checking our system, I can see that the correct price for the Burberry Cap is USD $320.

Please be kindly informed that all prices are subject to change depending on our internal pricing plan and items can be excluded from an on going sale.

We sincerely apologize for the disappointment this has caused and thank you for your kind understanding.

Hope you have a wonderful day:)

Kind Regards,

Irene
MyStylist Assistant"

I purchased a purse from them and received an EMPTY PACKAGE!
I contacted them and thinking with the pandemic being hard on everyone; I really don't care whether there would be a refund or a re-shipment and tried to be as nice as I can.
However, they said they had checked the CCTV with only ONE picture sent to me, confirming that the retailer has packed the item. While from the image you can see, there is a banner/sealing tape with their unique pattern. It is apparently from another box, which I have no access to and cannot fake it. But since I am an honest person, telling them that the package arrived intact, they have no reason to refund or ship the item to me again! Although I checked someone's article, her story goes like: MatchesFasion refused to refund her because the box is not intact.
This is the part I am angry about the most. They are suggesting I am lying by taking the purse and then scamming them.
Last but not least, I also think they are doing this to me because I am Asian and clearly come from China, as they suspect that I won't be able to dispute orwrite reviews?
That's it. All I want is to urge everyone to be very very cautious when placing an order with them.
Edits at 6.41pm on 06/16/2020
SO I took a careful look at the package box. I realized that it was opened. The way it fakes to be 'intact', is that, some opened the box by tearing the cardboard sealing, took away the item. Then, he or she retapes it with a "DHL Repacked" tape on it. AS A RESULT, it arrives intact, or the person who took the item frame me to be the one scamming the merchant. However, the merchant stated that they are NOT going to contact DHL starting an investigation whatsoever (they probably won't reply my email starting from now), so, I maintain my initial rating.

I have purchased few items and had them forwarded to another address in another country. I have contacted the company for a tax refund as it was not applicable, and they have asked me to contact DHL on their behalf! When I contacted DHL, I was told that it's the shipper that needs to get in touch and not the recipient (myself). Matchesfashion has not responded to any of my correspondence, and refused to offer any assistance. Please think twice before purchasing from them.

I ordered a pair of shoes from Match Fashion paying £20 delivery charge on my international shipping. When the shoes arrived the shipping company asked to charge me an additional £15 for getting my package out of customs (more than the custom tax itself) bringing my already extremely high shipping cost to £35. When I approached customer service regarding the hidden fee (no where it stated that these charges may apply) they said that there is nothing they can do and claimed no responsibility for any additional fees by THEIR delivery company.
WILL NEVER SHOP THERE AGAIN