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GB
1 review
3 helpful votes
Follow Sharon M.
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Don't waste your money
December 3, 2015

This a review about match.com dating site: I posted a review on their website and surprisingly it didn't appear. The WORST dating site ever; all they want is money money money! I wish I had read reviews before I joined because I would have saved £30. However I took advice after the fact and cancelled any chance of automatic renewal of a subscription. If you do not check your account you will be set up for this. Even when I went through process of cancelling it took ages due to stupid messages... PLEASE do mot be taken in by this site; I have emailed supposedly matched people and others who have supposedly put me as favourites to get nothing back. It's a con, there is the odd one who like me has also been scammed and all I will do now until subscription runs out is to tell them to use a proper dating site such as the telegraph!

Date of experience: December 3, 2015
Illinois
1 review
2 helpful votes
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I joined and was paying monthly for a year. Met no one. Then when I received my most recent credit card bill, they charged me $215. When I called to ask why, they told me that when I signed my contract I agreed to an automatic one-year renewal for the full cost of the year at one time. Of course, I had no idea and never would have joined if I knew. I asked them to cancel my subscription and refund my money. They did cancel my subscription, but the person just kept telling me over and over that the money is NON-REFUNDABLE. This is a terrible, deceptive and fundamentally dishonest way to do business and an unconscionable way to treat customers. Don't do business with them! You will end up unhappy and ripped off like so many others.

Date of experience: April 18, 2016
Pennsylvania
4 reviews
10 helpful votes
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MATCH.COM TOTALLY SUCKS
November 27, 2022

Match.com is full of liars, and most of the women you email,( because they're fakes)won't even text you back,even if they are a subscriber, and you paid for the reply option. I blocked over 200 scammers, and no reply losers. The ones I did meet, didn't look anything like their photo. They looked like rejects from Fat Girl Farm.! You're better off going to a bar, or a strip club. These disfunctional idiots can't function in the real world, that's why they are on Match.com

Date of experience: November 27, 2022
Florida
1 review
1 helpful vote
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Match.com has a really bad refund policy. I suggest you don't try to get a refund after an automatic undesired renewal because you won't get it.

I have called other companies and it is logical that if the service is not being used a fair refund should be given to the customer.

The charge was $60 and only $7.98 was suggested as a refund when I emailed right after the charge took effect.

One thing this company is not taking on account is the network of new customers that will be lost due to my recommendation.

I would not recommend match.com to anyone.

Customer representatives were mean and not helpful at all.

I asked to speak with a manager and the rejected the petition.

Date of experience: February 15, 2018
Washington
4 reviews
19 helpful votes
Follow Tom H.
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Seen the commercials on TV all the time so I figured I'd see what the hype was all about. I ordered one month subscription and it was like tossing my money in the toilet and flushing it. So far in the 3 weeks I've been a paid member I got less then 20 views. It's as if the only active members are spammers and scammers. I also hate how you can't use certain pictures as your default photo. Just stupid. What am I paying for here? This site is just worthless garbage and support will NEVER email you back. Funny thing is I did a sample test to see how many views a woman would get (without photo) and I got over 100 views in less then two days yet I can't even get to 20 views in 3 weeks. This site is just messed up. Go elsewhere if you are a male.

Date of experience: April 12, 2017
South Dakota
3 reviews
7 helpful votes
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It is not worth it
January 3, 2017

Match.com is running a scam. They hide the cancellation option so that you can't find it on an iphone or ipad, and will not refund your money. They just read you the cancellation policy, which they keep repeating. I waited on hold for 25 minutes (because they had a heavy call load -- go figure!). Margarite B. And John were both difficult to deal with and refused to refund more than $18.

Date of experience: January 3, 2017
Canada
1 review
12 helpful votes
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Not very happy
February 3, 2016

I am not happy with the service as it seems 90% of the profiles are fake. As a single person looking for that one right match, this isn't working. My parameters have been installed, but I get profiles from all over the world. Your company needs to be way more aware of the fake profiles. AS a consumer to your site that I have paid very good money for - I deserve better service from you.

Date of experience: February 3, 2016
South Carolina
3 reviews
12 helpful votes
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The WORST
April 27, 2023

I have several "deal breakers" because they really are deal breakers. I would rather have no one pop up for the day than waste my time swiping no. 95% of my matches are in my deal breakers wasting my time. I've been on the site for a month and Match is now repeating matches from the beginning that I either said NO to or who never responded. It's absolutely ridiculous and a waste of money.

Date of experience: April 27, 2023
Canada
1 review
7 helpful votes
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match.com SCAM
August 4, 2016

Reading over 2000 complaints I have tried to get a refund for 5 of the 6 months I have been billed for (only expected $19.99 Canadian a month not $162 US all at once). Bogus profiles, duplicates, etc. not happy at site at all. Have called several times:(
Only been a member for two days. I will consider joining class-action lawsuit if I do not receive a partial refund. Donna Greening

Date of experience: August 4, 2016
Germany
1 review
0 helpful votes
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I recommend
June 28, 2017

As a consumer I think that Match is one of the highest rated in my book. They provide a mot more security for their members. And yes, security initially costs, so what?! Not sure if I like it more or less than Mingle2day but I highly recommend Match and in my opinion one of the best dating sites.

Date of experience: June 27, 2017
Netherlands
2 reviews
4 helpful votes
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Why I recommend to avoid it
September 20, 2023

I couldn't find any women who would match my search criteria. There are many con artists focused on your money. The only ones left are complete undesirables. Another annoying thing on Match is overcharging. I took my Match profile down which didn't prevent Match from adding another bogus charge to my credit card. I recommend to avoid Match!

Date of experience: September 20, 2023
New Jersey
1 review
8 helpful votes
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The site is full of scammers. How can you tell? Well, usually, the scammer will have only one photo posted (sometimes with a child) and he (or she) will be widowed. Their essays are canned as sound really flowery, like they should be on a Hallmark getting card. And, if you do strike up a correspondence, their emails will be loaded with spelling and grammatical errors which is indicative that English is not their first language. And they will always tell you that their account is about to expire and could you email them at joeblowatyahoodotcom. I swear all of there idiot scammers use Yahoo and they ALWAYS spell out their email addresses verbatim. Morons. Also Match does use "dead" profiles to entice people to join. I know someone em who once worked there and was told that this was common practice at Match.

Date of experience: June 2, 2015
Ohio
1 review
9 helpful votes
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They charged me on their automatic renewal? So unethical and greedy for a useless site that doesn't deliver! Will never use it again and will never recommend to anyone. In fact it's so deplorable and the refund policy a joke, angered me so much to write them a review... Don't bother with this site, no one replies, or answers. No one messages or winks. I'm on zoosk get at least messages daily and massive views, so I know it is not me...

Good luck Matxh.com. Your going down, better sites and services out there. Your auto renewal policy will keep your clients angry and away..

Date of experience: January 19, 2015
GB
4 reviews
4 helpful votes
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Unusable website
September 14, 2015

As well as all the fakers and scammers, the website is practically unusable. Ads which cover the web page, slow upload, very poor search criteria, an insatiable desire to put you in touch only with people online at that moment, and hard to change that, the site is so unresponsive or will crash easily, unfriendly age band scale, people "chosen" for you nowhere near where you live. The women appear to be "non existent" liars and gold diggers, and the men are predatory liars. What more can you say. This is what this site attracts.

Date of experience: September 14, 2015
Missouri
2 reviews
6 helpful votes
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My 15 yr old thought it was 18.99 or something for one month and didn't read fine print. I was cared for 6 months, within 5 minutes she told me she made a mistake, I called match and they refused to credit my money back! Bad bad customer service, now I have a useless match.com acct because they are all fakes and mama's boys on that site

Date of experience: November 27, 2016
Washington
1 review
5 helpful votes
Follow Tom W.
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My account has been taken over by someone else 3 times in 6 weeks. Spend most of my time trying to correct the problem. That and deleting messages from women I've never seen before that some are thousands of miles away. Tech support keeps telling
Me to change my password. Please, Even my financial institutions don't ask me to change my password every week. They are just trying to cover up their own technical incompetency. So I'm paying for something I can't even use. Also, I've noticed they like to keep old photo/profiles of women up even after they are long gone from this site. Just to make it look like they have a lot to chose from. My advice is to stay away
From Match.

Date of experience: November 25, 2018
Arizona
1 review
2 helpful votes
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I emailed customer service prior to the end of my subscription, notifying them that I wanted to cancel. I received an email reply confirming my cancellation and assuring me my credit card would not be charged. However, it was charged and I could not get any response from customer service when I attempted to contact them. It was considerable hassle to work with my bank to get the charge reversed. I will NEVER do business with match.com again and I would advise anyone else to avoid this site.

Date of experience: July 9, 2016
Georgia
1 review
1 helpful vote
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I signed up for match.com. I hadn't dated in awhile so I filled out the profile questions and checked it every so often. First, let me say I have not paid a dime. Thank God. However, I found matches that we had 3 things in common (ie: felines, dining out, non smokers) but they wanted kids I did not, I did not match the body or ethnicity they were looking for. Then one day I met a real nice guy. We text, talked, emailed and IM. It ended with him asking me to send $400 for his daughter who was sick and needed medicine and food stuffs, he of course could not help because he was in the UK on business. He even stated if I did not have the money he could transfer said monies in my account. After finding out that was not going to happen and he was not getting a penny from me I never heard from him again. I think I will stick with the old fashioned way of meeting people or just be alone. I was much happier before when I was not seeing anyone than finding someone who was trying to scam me.

Date of experience: July 26, 2014
Florida
1 review
5 helpful votes
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The negative online reviews are correct. This website is a scam they are just there to get your money. Watch out on match.com they $#*!ing auto renewed me and charged me for three months. Never sent a reminder email or anything. I thought i had already canceled, but turns out i missed deadline by 4 days. Spent over an hr on phone with customer service and 1st they refused to refund anything then finally they said they would refund 21. Worst customer service ever. Match.com is a $#*!ing scam nothing but $#*!ing creepy old dudes. I deleted everything the reviews online about it are right lol. They would not work with me at all. Worst customer service ever. Do not use this site.

Date of experience: August 15, 2016
Texas
1 review
7 helpful votes
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Scam/ thief
March 4, 2016

I hate Match!
My matches were too young or too obese. They renewed my membership without letting me know. All they care is about getting paid. Customer service was rude, unprofessional and uncaring. As a matter of fact, I almost got raped from one of their membersdid Match care? No!
Scam artists! Thieves!

Date of experience: March 4, 2016

Overview

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
216
value
225
quality
219
+50