I emailed customer service prior to the end of my subscription, notifying them that I wanted to cancel. I received an email reply confirming my cancellation and assuring me my credit card would not be charged. However, it was charged and I could not get any response from customer service when I attempted to contact them. It was considerable hassle to work with my bank to get the charge reversed. I will NEVER do business with match.com again and I would advise anyone else to avoid this site.