Match seems more focused on making money than helping their clients connect. Even with their premium membership, I have a google ads feed on every page and annoying pop ups for micro purchases. Eharmony was super chill and a quality platform.I'd rather be on tinder than pay for match ever again.
I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.
I used Match before lockdown for a few months and again in 2024. Customer service not only provides no help to customers to solve their problems, but also uses judgmental attitude to blame customers without providing legit reasons due to their "privacy policy". Definitely avoid this website.
I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.
Outdated quirky site with less features and members than you get for FREE on most other sites! I paid $103.47 for 3 months access to "44 members" (February 2020) within 100 miles of my location in the GTA, what a rip off! As well, just try and cancel your membership, you'll discover they intentionally make it confusing and very difficult.
Honestly I don't bother leaving bad reviews of a service unless it is completely and utterly useless. This is unfortunately one of those times.
A little about me. I am an attractive 31 year old male who holds a good job. Never married and has no children. During my time with match I received one or less views per day. In 2 months time I have had one member contact me first. One. A far cry from someone I would ever date. I have messaged a few dozen girls whereas most do not reply. The few that did reply did so with brief responses, never to be heard from again. Also you will encounter a lot of girls "winking" or adding you as a favorite etc, only to find their profiles deleted a few days later (bot, spam, fake). Keep this in mind if you're on a free account and are thinking of upgrading.
Overall I rate this site a complete waste of time and money.
I've tried Match.com a few times over the years with varying degrees of success. It is however getting worse.
At a guess I would say at least 50% of the profiles are fakes, and end up being deleted when subscribers complain to Match. Of the remainder there will be many who show as your matches but haven't been online for months. I once idly tried the "shuffle" feature; every single "match" suddenly viewed my profile and added me as a favourite, suspicious much? I think so and demanded my subscription fee back. Got it too that time. Why I tried again I do not know. Over 8000 views, a few dozen emails, maybe 1:20 will respond if you email first, remember you can only reply if you have a paid sub. No dates. Of those who email me, well as above at least half are clearly fakes, some are better fakes, another 25/30% are too young or too old or just appear plain odd. Remainder have nothing to say or look thoroughly miserable, probably the thought of having wasted money on Match.com
Signed up 2 days ago for 3 months yesterday my account has been locked... says email customer service,,, lol so funny... Im out 75.00... Many others are out a lot more than me... read reviews from the community not the ones they write!
What a joke! Non subscribers get winks, likes, profile views. And even a messages that you can't do anything with, Until you join. Then all those profiles are unavailable at this time. I cancelled mine within 2 days. I've seen this before and I knew better. Too many adult beverages that night. I know people will still check it out. Just watch the pattern of what everyone is saying happen on the site. DONT SPEND MONEY.
I paid for 6 months, after a few weeks they turned of my likes/matches to get me to pay more than the original membership. Hung up on numerous times by their out of country call center. A sham an rip off. Trash!
I've used it throughout the past 15 yrs and it has become the most non productive dating site over the choices out there. Unless you pay premium, you can not send or see messages. So, the no premium is a scam. Most of my matches were all out of state.And don't think that just because you're paying, you'll get better choices. I came across just as many fake profiles on match than on others. In addition to the expensive fees, they are gender bias. My male friend gets discounts of 10$/ month and I'm pretty sure it's because there are a lot less men then woman where i live. When I called they would only give me 33$/month. Lastly, I cancelled and it never went into their system so i was charged another 3 months and they refused to refund me, even after i have been a paying customer for so many years. Do not waste your money.
There is basically no site that has such a large selection of singles. Really, I am not crazy about Match and actually prefer Mingle2day and Tinder when I'm on business trips but you won't find a site that offers so many users. Don't know what everyone's complaining about, to be honest.
This site is junk. It was recommended to me by friend and since October 2014 I am proud member of Match. Unfortunately for more than 6 months only two real dates appeared. More than hundreds emails were sent and most of them looks like went to the empty space. I know I am $#*! ugly but so bad luck... c'mon. Interesting thing happens a girl liked my picture and when I wrote her she deleted her profile. You will notice also that most of the profiles have couple of sentences and they look pretty the same.
Very convenient for them to make it unclear that your policy will automatically renew while maintaining a "no-refund" policy. Bad site with terrible options. You're much better off sticking with the *free* dating apps. Would never recommend to anyone.
UPDATE: Recently "Match"violated their contract by omitting some of the info they initially agreed to provide. This was done without consulting members. The other complaints mentioned below still apply
The only thing one can count on with this site is getting a list with pics of single people that fit your age requirements. If you are a man, it also seems likely that you will contacted by a very young East European woman attempting a scam. Fortunately they are not very clever. So just be realistic. Using the site is difficult as there are few directions. Also, at times they will ignore all of your preferences including your decision to remove a match from your list of possibilities. In the past, when I used Eharmony I had none of the problems I've experienced here.
Match.com is is trying to rip me off. Just like many people are saying on this and many different sites, even when you deactivate your account, Match will still charge your card. The customer service staff clearly does not give a damn about logic or obvious mistakes. "Sorry, nothing we can do." This is the only thing they will say.
I do have to say that despite the hassle of using the site for dating, I did find some nice women. But, navigating the site and working with "customer service" staff is a nightmare! Never again!
This site should be shut down! They do not tell you they will auto-charge your card $150, and offer no recourse. I have never done business with such a unethical company before! The dating options are poor, and definitely not worth it considering the apps out there are way superior.
Guys, gals, check out any page of your potential matches. It is just a graphic artists work. Look at the poses of "your" matches. Its all fake. Match creates this virtual money making machine to heart break poor lonely people. No scruples of any kind. A group of attorneys must be put together against these scammers.
I get loads of messages from beautiful women who turn out to be from other countries trying to scam money out of you. Women get much the same from Nigerians etc.
Not one woman I met looked like their profile, many lie about there age and that they have kids. Since the guy who raped those women he found on match.com, any dispute is dealt with by siding with the woman and we have all come across weird, neurotic women who can take insult where non is given (like being with my ex again).
Match did get warned for their unethical practices when it came to cancelling. I have had money taken out of my account which should not have been and I am one of thousands.
Every review site gives them appalling reviews so why do we continue to go on it. STAY AWAY!
All the good reviews are from match. Fake profiles. People on match are dishonest about their job, education, don't have picture and not willing to send you one... stay away spend you money at coffee shop you may get better chance. I will rate it 0.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!
Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 653rd among Dating sites.