business logo of Match

MatchReviews 1,217

1.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Match?
grey star
grey star
grey star
grey star
grey star

Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
217
value
226
quality
220

We monitor reviews for authenticity

Wisconsin
1 review
1 helpful vote
Follow Sean G.
Unfollow Sean G.
Share Review
Report Review

Scam site
November 22, 2023

I was on that site paid my money. And they told me I had to get off because I was real. To woman. They want yes and no men on site so they can keep getting money. I will never use match again. And I ask for my money back after they threw me off. And they said no. Real men don't use match.

Date of experience: November 22, 2023
Massachusetts
1 review
2 helpful votes
Follow Randy S.
Unfollow Randy S.
Share Review
Report Review

Refund promise not given
November 16, 2023

Match.com agreed to give me a refund…
Match.com agreed to give me a refund said it was done on their end and it'll be in my bank in a day or two a week later I get a hold of them and they said they can't do it because I purchase through Apple that I needed to go to Apple so I go to Apple and Apple says they didn't have it. Just went back-and-forth for over two months then I looked on my PayPal and went back and found where it was charged from Match to PayPal. I got hold of them again and show that to him and approved it. It took me a week and 10 tries to get them to respond. And then when they responded, they said well you received a refund before those dates and there was a one time deal for refunds. I responded back that this was not about those refunds. You agreed in writing that it was February 2 and April 7 charges that you agreed to refund the only reason you couldn't you said it's because it was through Apple now that I prove that it's not through Apple they say I can't have it because I already got a refund months before for a double charge do not use these. It is the worst dating site in the world full of scammers and you cannot get any help whatsoever. They just take your money and keep taking and taking they put up people for you to match with and you like them but they won't let you see him unless you spend more money to buy. Super likes. These people should be in jail not running a website.

Date of experience: November 16, 2023
Connecticut
1 review
1 helpful vote
Follow Brass city painting g.
Unfollow Brass city painting g.
Share Review
Report Review

We'll see
October 26, 2023

They're still not letting me see my matches n who's interested in me, I gotta give it to them. We're going to see what happens n I'll definitely keep everyone posted! Good er bad you'll hear about my exact experience with this company and how they go about caring about us

Date of experience: October 25, 2023
GB
1 review
2 helpful votes
Follow stevie m.
Unfollow stevie m.
Share Review
Report Review

No search feature
October 19, 2023

Match have revamped their website but it's nearly impossible to search for profiles now
Won't be using it anymore never mind subscribing to it

Date of experience: October 19, 2023
Illinois
1 review
1 helpful vote
Follow Riles R.
Unfollow Riles R.
Share Review
Report Review

DONT
October 7, 2023

App almost never works correctly. No attention paid for the filters I set.WANTED ONE MONTH AND WAS CHARGED FOR 6 WHEN CONTACTED THEY BASICALLY SAID TOO BAD WORST SITE EVER DONT WASTE YOUR MONEY. HORRIBLE

Date of experience: October 7, 2023
Washington
1 review
3 helpful votes
Follow Jennifer L.
Unfollow Jennifer L.
Share Review
Report Review

Customer Service
October 2, 2023

The worst customer service I have ever goten. I got a membership for 3 months and I can't get on there because my phone number is wrong and I can't verify it. So It was a waste of money, I get all kinds of notifications but I can't get on there because I can't verify my phone number because it is wrong. Plus I have sent them an email saying that its all wrong and no feed back. So I paid for a subscription I can't use.

Date of experience: October 2, 2023
NL
2 reviews
4 helpful votes
Follow George K.
Unfollow George K.
Share Review
Report Review

Why I recommend to avoid it
September 20, 2023

I couldn't find any women who would match my search criteria. There are many con artists focused on your money. The only ones left are complete undesirables. Another annoying thing on Match is overcharging. I took my Match profile down which didn't prevent Match from adding another bogus charge to my credit card. I recommend to avoid Match!

Date of experience: September 20, 2023
Florida
1 review
2 helpful votes
Follow Z P.
Unfollow Z P.
Share Review
Report Review

Worst experience
September 17, 2023

First used it 20 years ago (2003) and a 15 yr marriage, I tried it. Just don't! Signed up & had to pay prem membership to view other's photos and emails. Sent out over 200+ personal likes/ emails. Never received a single like/email back. (Only a few views) Don't have a profile if you're not going to meet up in person. (There has to be restrictive measures to this.) A lot of fake, flakey and shallow people out there.

Date of experience: September 17, 2023
Pennsylvania
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Dead Site
September 13, 2023

Mostly inactive profiles and little responses. Read receipts and being able to tell if someone is a subscriber is behind the pay wall. Amazing when the subscription expires likes roll in. Had better luck in person.

Date of experience: September 13, 2023
California
2 reviews
5 helpful votes
Follow Dan g.
Unfollow Dan g.
Share Review
Report Review

Total ripoff
September 5, 2023

I wasted $130.00
This is a scam. It's made to drain you of cash. They take your money and Still not allow you to communicate with anyone unless you pay more. I cut my losses and deleted my account. Lesson learned for $130.00

Date of experience: September 5, 2023
Georgia
1 review
1 helpful vote
Follow Kate M.
Unfollow Kate M.
Share Review
Report Review

Don't Do It!
September 3, 2023

All the users on the site are scammers… and this site criminally takes your money for garbage users and content. They should be held accountable for not verifying users… but why would they when their scammers help them make innocent users believe the site is legitimately working. And if you try to approach them with the 3 day money back guarantee policy and a scammer has contacted you and you think it is real… match refuses the money back because you engage in communication with the scammer. What a racket and Match.com is the ultimate scam.

Date of experience: September 3, 2023
New York
1 review
0 helpful votes
Follow Lawrence L.
Unfollow Lawrence L.
Share Review
Report Review

Full of scammers
August 29, 2023

I experienced 0ver 12 scam attempts in less than one month. Besides being expensive, it is fraudulent.

Date of experience: August 29, 2023
West Virginia
1 review
0 helpful votes
Follow William F.
Unfollow William F.
Share Review
Report Review

Tricky take your money
August 29, 2023

Iam on three dating sites match pof and free facebook...no action at all on match plenty on facebook...any thing you accidently touch on matches website is a new charge,something will say are you interested in so an so then you click to view it and youve already bought it what a load of decietful crap it is possible to have it changed i think if you find the right email...this happened twice I feel ripped off. William funk

Date of experience: August 29, 2023
Illinois
2 reviews
0 helpful votes
Follow Carol S.
Unfollow Carol S.
Share Review
Report Review

Challenging to find men that meet my preferences which are hetro and older. Match allows the user to set for proximity--I set for under 90 mile radius and Match consistently has presented/pulled from 180 miles away. It means rejecting a lot of people, which never feels good on either side. The click-boxes help people fill out profiles, but there are still a lot of men that don't bother or are 'just seeing what's out there' or with dummy profiles. I've run into scammer ones as well. That said, I did go on a few dates, and dated one person for quite a few months. I think a lot of people my age often use it for dating, so sometimes I've seen the same men over the course of time. One guy I met was 100% convinced some of the profiles that he connected most with always showed up right before he was ending his subscription.

They do seem to have good support in-app but it's all add on pricing--they'll help improve your profile, give you advice, etc, even set up local meets. However, their overall price is ridiculous and they do play games--they will lower the price if you are a demographic they want. They will NOT send you notice that your subscription will be renewed. And, in 2023, it isn't possible to get a hold of a person easily. Messenger dialogue is algorithm based, email definitely is, and the phone number on the credit card statement is pre-recorded messages. In short, they are looking to sign you up, hope that you forget to cancel, and then renew you at high prices. I'd avoid it, because it's starting to feel more like an app run by AI designed to extract money and not actually help people connect.

Date of experience: August 26, 2023
Canada
1 review
1 helpful vote
Follow K. H.
Unfollow K. H.
Share Review
Report Review

Dates
August 24, 2023

Found it not very good. Men seem to have anger issues over their past divorces and compare their dates to their ex-wifes, as that's all they talk about on dates. I Had 3 dates like that which was very frustrating so I cancelled my membership. I most likely won't go back on another dating site again as a result.

Date of experience: August 24, 2023
Utah
1 review
0 helpful votes
Follow Pamela W.
Unfollow Pamela W.
Share Review
Report Review

Match.com is a scam
August 21, 2023

Match.com is a scam. You cannot communicate with matches unless you buy their membership. It took 5 e-mail exchanges with customer service to get a straight yes or no when I asked if I had to pay to communicate with those I matched with. It is not worth the time and money.

Date of experience: August 21, 2023
Ghana
1 review
0 helpful votes
Follow candy s.
Unfollow candy s.
Share Review
Report Review

Dating
August 19, 2023

Looking for a life partner to live with...and also a man who will not maltreat me as well...

Date of experience: August 18, 2023
Oregon
2 reviews
5 helpful votes
Follow cee Z.
Unfollow cee Z.
Share Review
Report Review

HORRIFIC!
August 18, 2023

MATCH?! NO WAY! THEY DO NOT HAVE ANY CONTACT PHONE NUMBERS ANYWHERE THAT WORK! YOU WILL NEVER TALK TO A PERSON, EVER! MOST PHOTOS ARE NOT ACTIVE DATERS ON THE SITE. REPEAT PROFILES, VERY FEW TRULY AVAILABLE WORTHWHILE MEN! I SENT THEM 28 PAGES OF PROOF OF THEIR ERROR TO NO AVAIL. ONLY REASONS THEIR NUMBERS ARE HIGHER IS BECAUSE THEY OWN A WHOLE GROUP OF DATING SITES! TONS OF LAW SUITS AND CLASS ACTION LAWSUITS!

Date of experience: August 18, 2023
Idaho
1 review
3 helpful votes
Follow MARYJANE A.
Unfollow MARYJANE A.
Share Review
Report Review

Waste of money
August 5, 2023

I was disappointed and wished I read reviews beforehand. I wasted the 3 months' subscription money on software that is not user-friendly. I would not recommend this to anyone. I used this site a decade ago so I can compare the software.

Date of experience: August 5, 2023
North Carolina
1 review
2 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Awful
July 31, 2023

Absolutely worthless app. 95% of proflie are not even active and the other 5% are just message readers. Huge waste of money buying subscription. You can get better responce from a graveyard. Just another app made to make you feel discrourged and depressed. Please take my advice and save your money. WARNING! They will not give you a refund for their crumy service.

Date of experience: July 31, 2023