website thubmnail of Match
How would you rate Match?
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Arizona
1 review
5 helpful votes
Follow G J.
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Match seems more focused on making money than helping their clients connect. Even with their premium membership, I have a google ads feed on every page and annoying pop ups for micro purchases. Eharmony was super chill and a quality platform.I'd rather be on tinder than pay for match ever again.

Date of experience: April 15, 2023
Pennsylvania
1 review
1 helpful vote
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Match is a ripoff
June 1, 2024

I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.

Date of experience: June 1, 2024
New Jersey
1 review
1 helpful vote
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I used Match before lockdown for a few months and again in 2024. Customer service not only provides no help to customers to solve their problems, but also uses judgmental attitude to blame customers without providing legit reasons due to their "privacy policy". Definitely avoid this website.

Date of experience: May 25, 2024
Texas
1 review
4 helpful votes
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DON'T WASTE YOUR TIME
January 31, 2024

I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.

Date of experience: January 31, 2024
Canada
3 reviews
35 helpful votes
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Outdated quirky site with less features and members than you get for FREE on most other sites! I paid $103.47 for 3 months access to "44 members" (February 2020) within 100 miles of my location in the GTA, what a rip off! As well, just try and cancel your membership, you'll discover they intentionally make it confusing and very difficult.

Date of experience: February 18, 2020
Michigan
1 review
7 helpful votes
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Honestly I don't bother leaving bad reviews of a service unless it is completely and utterly useless. This is unfortunately one of those times.

A little about me. I am an attractive 31 year old male who holds a good job. Never married and has no children. During my time with match I received one or less views per day. In 2 months time I have had one member contact me first. One. A far cry from someone I would ever date. I have messaged a few dozen girls whereas most do not reply. The few that did reply did so with brief responses, never to be heard from again. Also you will encounter a lot of girls "winking" or adding you as a favorite etc, only to find their profiles deleted a few days later (bot, spam, fake). Keep this in mind if you're on a free account and are thinking of upgrading.

Overall I rate this site a complete waste of time and money.

Date of experience: January 9, 2015
GB
2 reviews
9 helpful votes
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Don't waste your money
October 2, 2017

I've tried Match.com a few times over the years with varying degrees of success. It is however getting worse.
At a guess I would say at least 50% of the profiles are fakes, and end up being deleted when subscribers complain to Match. Of the remainder there will be many who show as your matches but haven't been online for months. I once idly tried the "shuffle" feature; every single "match" suddenly viewed my profile and added me as a favourite, suspicious much? I think so and demanded my subscription fee back. Got it too that time. Why I tried again I do not know. Over 8000 views, a few dozen emails, maybe 1:20 will respond if you email first, remember you can only reply if you have a paid sub. No dates. Of those who email me, well as above at least half are clearly fakes, some are better fakes, another 25/30% are too young or too old or just appear plain odd. Remainder have nothing to say or look thoroughly miserable, probably the thought of having wasted money on Match.com

Date of experience: October 2, 2017
South Carolina
1 review
0 helpful votes
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Signed up 2 days ago for 3 months yesterday my account has been locked... says email customer service,,, lol so funny... Im out 75.00... Many others are out a lot more than me... read reviews from the community not the ones they write!

Date of experience: February 28, 2015
Arizona
1 review
6 helpful votes
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What a joke! Non subscribers get winks, likes, profile views. And even a messages that you can't do anything with, Until you join. Then all those profiles are unavailable at this time. I cancelled mine within 2 days. I've seen this before and I knew better. Too many adult beverages that night. I know people will still check it out. Just watch the pattern of what everyone is saying happen on the site. DONT SPEND MONEY.

Date of experience: March 19, 2016
Missouri
1 review
2 helpful votes
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I paid for 6 months, after a few weeks they turned of my likes/matches to get me to pay more than the original membership. Hung up on numerous times by their out of country call center. A sham an rip off. Trash!

Date of experience: July 15, 2022
Georgia
1 review
2 helpful votes
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I've used it throughout the past 15 yrs and it has become the most non productive dating site over the choices out there. Unless you pay premium, you can not send or see messages. So, the no premium is a scam. Most of my matches were all out of state.And don't think that just because you're paying, you'll get better choices. I came across just as many fake profiles on match than on others. In addition to the expensive fees, they are gender bias. My male friend gets discounts of 10$/ month and I'm pretty sure it's because there are a lot less men then woman where i live. When I called they would only give me 33$/month. Lastly, I cancelled and it never went into their system so i was charged another 3 months and they refused to refund me, even after i have been a paying customer for so many years. Do not waste your money.

Date of experience: June 16, 2022
California
1 review
3 helpful votes
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There is basically no site that has such a large selection of singles. Really, I am not crazy about Match and actually prefer Mingle2day and Tinder when I'm on business trips but you won't find a site that offers so many users. Don't know what everyone's complaining about, to be honest.

Date of experience: August 3, 2017
Canada
16 reviews
54 helpful votes
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Don't bother
March 25, 2015

This site is junk. It was recommended to me by friend and since October 2014 I am proud member of Match. Unfortunately for more than 6 months only two real dates appeared. More than hundreds emails were sent and most of them looks like went to the empty space. I know I am $#*! ugly but so bad luck... c'mon. Interesting thing happens a girl liked my picture and when I wrote her she deleted her profile. You will notice also that most of the profiles have couple of sentences and they look pretty the same.

Date of experience: March 25, 2015
New York
1 review
3 helpful votes
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Very convenient for them to make it unclear that your policy will automatically renew while maintaining a "no-refund" policy. Bad site with terrible options. You're much better off sticking with the *free* dating apps. Would never recommend to anyone.

Date of experience: February 28, 2018
Maryland
59 reviews
209 helpful votes
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UPDATE: Recently "Match"violated their contract by omitting some of the info they initially agreed to provide. This was done without consulting members. The other complaints mentioned below still apply
The only thing one can count on with this site is getting a list with pics of single people that fit your age requirements. If you are a man, it also seems likely that you will contacted by a very young East European woman attempting a scam. Fortunately they are not very clever. So just be realistic. Using the site is difficult as there are few directions. Also, at times they will ignore all of your preferences including your decision to remove a match from your list of possibilities. In the past, when I used Eharmony I had none of the problems I've experienced here.

Date of experience: August 14, 2018
Florida
1 review
4 helpful votes
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Match.com - Rip OFF
July 27, 2015

Match.com is is trying to rip me off. Just like many people are saying on this and many different sites, even when you deactivate your account, Match will still charge your card. The customer service staff clearly does not give a damn about logic or obvious mistakes. "Sorry, nothing we can do." This is the only thing they will say.

I do have to say that despite the hassle of using the site for dating, I did find some nice women. But, navigating the site and working with "customer service" staff is a nightmare! Never again!

Date of experience: July 27, 2015
California
1 review
8 helpful votes
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This site should be shut down! They do not tell you they will auto-charge your card $150, and offer no recourse. I have never done business with such a unethical company before! The dating options are poor, and definitely not worth it considering the apps out there are way superior.

Date of experience: May 3, 2017
Illinois
1 review
11 helpful votes
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Guys, gals, check out any page of your potential matches. It is just a graphic artists work. Look at the poses of "your" matches. Its all fake. Match creates this virtual money making machine to heart break poor lonely people. No scruples of any kind. A group of attorneys must be put together against these scammers.

Date of experience: February 17, 2016
GB
2 reviews
5 helpful votes
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I get loads of messages from beautiful women who turn out to be from other countries trying to scam money out of you. Women get much the same from Nigerians etc.
Not one woman I met looked like their profile, many lie about there age and that they have kids. Since the guy who raped those women he found on match.com, any dispute is dealt with by siding with the woman and we have all come across weird, neurotic women who can take insult where non is given (like being with my ex again).
Match did get warned for their unethical practices when it came to cancelling. I have had money taken out of my account which should not have been and I am one of thousands.
Every review site gives them appalling reviews so why do we continue to go on it. STAY AWAY!

Date of experience: March 9, 2016
California
1 review
2 helpful votes
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All the good reviews are from match. Fake profiles. People on match are dishonest about their job, education, don't have picture and not willing to send you one... stay away spend you money at coffee shop you may get better chance. I will rate it 0.

Date of experience: May 29, 2014

Overview

Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 653rd among Dating sites.

service
213
value
224
shipping
36
returns
56
quality
216
+48