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GB
2 reviews
9 helpful votes
Follow Chris W.
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Don't waste your money
October 2, 2017

I've tried Match.com a few times over the years with varying degrees of success. It is however getting worse.
At a guess I would say at least 50% of the profiles are fakes, and end up being deleted when subscribers complain to Match. Of the remainder there will be many who show as your matches but haven't been online for months. I once idly tried the "shuffle" feature; every single "match" suddenly viewed my profile and added me as a favourite, suspicious much? I think so and demanded my subscription fee back. Got it too that time. Why I tried again I do not know. Over 8000 views, a few dozen emails, maybe 1:20 will respond if you email first, remember you can only reply if you have a paid sub. No dates. Of those who email me, well as above at least half are clearly fakes, some are better fakes, another 25/30% are too young or too old or just appear plain odd. Remainder have nothing to say or look thoroughly miserable, probably the thought of having wasted money on Match.com

Date of experience: October 2, 2017
Virginia
3 reviews
5 helpful votes
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I'm a fairly attractive 56-year-old woman who looks a good bit younger. I've messaged back and forth with about 10 guys, every last one of whom has turned out to be a scammer. In most cases, they initiated the messaging, but in some cases I did. I'm giving Match.com two stars because it might work for younger people, but people my age tend to have more money and are therefore good targets. Be very wary of anyone who calls you "my dear", doesn't ask you many questions besides "what do you love to do", asks you the same question twice, or plays on your compassion and tells you about some big bill they have to pay such as for their mother's hospital treatment. One scammer actually sent me the exact same paragraph twice, three days apart. They clearly had a bunch of messages ready to cut and paste. The whole experience has been expensive and extremely disheartening.

Date of experience: March 22, 2022
Texas
1 review
4 helpful votes
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DON'T WASTE YOUR TIME
January 31, 2024

I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.

Date of experience: January 31, 2024
South Carolina
1 review
0 helpful votes
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Signed up 2 days ago for 3 months yesterday my account has been locked... says email customer service,,, lol so funny... Im out 75.00... Many others are out a lot more than me... read reviews from the community not the ones they write!

Date of experience: February 28, 2015
Arizona
1 review
6 helpful votes
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What a joke! Non subscribers get winks, likes, profile views. And even a messages that you can't do anything with, Until you join. Then all those profiles are unavailable at this time. I cancelled mine within 2 days. I've seen this before and I knew better. Too many adult beverages that night. I know people will still check it out. Just watch the pattern of what everyone is saying happen on the site. DONT SPEND MONEY.

Date of experience: March 19, 2016
Missouri
1 review
2 helpful votes
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I paid for 6 months, after a few weeks they turned of my likes/matches to get me to pay more than the original membership. Hung up on numerous times by their out of country call center. A sham an rip off. Trash!

Date of experience: July 15, 2022
Georgia
1 review
2 helpful votes
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I've used it throughout the past 15 yrs and it has become the most non productive dating site over the choices out there. Unless you pay premium, you can not send or see messages. So, the no premium is a scam. Most of my matches were all out of state.And don't think that just because you're paying, you'll get better choices. I came across just as many fake profiles on match than on others. In addition to the expensive fees, they are gender bias. My male friend gets discounts of 10$/ month and I'm pretty sure it's because there are a lot less men then woman where i live. When I called they would only give me 33$/month. Lastly, I cancelled and it never went into their system so i was charged another 3 months and they refused to refund me, even after i have been a paying customer for so many years. Do not waste your money.

Date of experience: June 16, 2022
Canada
3 reviews
35 helpful votes
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Outdated quirky site with less features and members than you get for FREE on most other sites! I paid $103.47 for 3 months access to "44 members" (February 2020) within 100 miles of my location in the GTA, what a rip off! As well, just try and cancel your membership, you'll discover they intentionally make it confusing and very difficult.

Date of experience: February 18, 2020
Canada
16 reviews
54 helpful votes
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Don't bother
March 25, 2015

This site is junk. It was recommended to me by friend and since October 2014 I am proud member of Match. Unfortunately for more than 6 months only two real dates appeared. More than hundreds emails were sent and most of them looks like went to the empty space. I know I am $#*! ugly but so bad luck... c'mon. Interesting thing happens a girl liked my picture and when I wrote her she deleted her profile. You will notice also that most of the profiles have couple of sentences and they look pretty the same.

Date of experience: March 25, 2015
New York
1 review
3 helpful votes
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Very convenient for them to make it unclear that your policy will automatically renew while maintaining a "no-refund" policy. Bad site with terrible options. You're much better off sticking with the *free* dating apps. Would never recommend to anyone.

Date of experience: February 28, 2018
Maryland
60 reviews
209 helpful votes
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UPDATE: Recently "Match"violated their contract by omitting some of the info they initially agreed to provide. This was done without consulting members. The other complaints mentioned below still apply
The only thing one can count on with this site is getting a list with pics of single people that fit your age requirements. If you are a man, it also seems likely that you will contacted by a very young East European woman attempting a scam. Fortunately they are not very clever. So just be realistic. Using the site is difficult as there are few directions. Also, at times they will ignore all of your preferences including your decision to remove a match from your list of possibilities. In the past, when I used Eharmony I had none of the problems I've experienced here.

Date of experience: August 14, 2018
Florida
1 review
4 helpful votes
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Match.com - Rip OFF
July 27, 2015

Match.com is is trying to rip me off. Just like many people are saying on this and many different sites, even when you deactivate your account, Match will still charge your card. The customer service staff clearly does not give a damn about logic or obvious mistakes. "Sorry, nothing we can do." This is the only thing they will say.

I do have to say that despite the hassle of using the site for dating, I did find some nice women. But, navigating the site and working with "customer service" staff is a nightmare! Never again!

Date of experience: July 27, 2015
California
1 review
8 helpful votes
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This site should be shut down! They do not tell you they will auto-charge your card $150, and offer no recourse. I have never done business with such a unethical company before! The dating options are poor, and definitely not worth it considering the apps out there are way superior.

Date of experience: May 3, 2017
Illinois
1 review
11 helpful votes
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Guys, gals, check out any page of your potential matches. It is just a graphic artists work. Look at the poses of "your" matches. Its all fake. Match creates this virtual money making machine to heart break poor lonely people. No scruples of any kind. A group of attorneys must be put together against these scammers.

Date of experience: February 17, 2016
GB
2 reviews
5 helpful votes
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I get loads of messages from beautiful women who turn out to be from other countries trying to scam money out of you. Women get much the same from Nigerians etc.
Not one woman I met looked like their profile, many lie about there age and that they have kids. Since the guy who raped those women he found on match.com, any dispute is dealt with by siding with the woman and we have all come across weird, neurotic women who can take insult where non is given (like being with my ex again).
Match did get warned for their unethical practices when it came to cancelling. I have had money taken out of my account which should not have been and I am one of thousands.
Every review site gives them appalling reviews so why do we continue to go on it. STAY AWAY!

Date of experience: March 9, 2016
California
1 review
2 helpful votes
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All the good reviews are from match. Fake profiles. People on match are dishonest about their job, education, don't have picture and not willing to send you one... stay away spend you money at coffee shop you may get better chance. I will rate it 0.

Date of experience: May 29, 2014
Canada
1 review
5 helpful votes
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Buyer beware
October 6, 2015

Unauthorized charges will be met with a "no return policy". Their 6 month "guarantee" has a lot of fine print, which they will claim that you "don't qualify" - so don't make the same mistake - cancel your subscription after initial payment or be charged whenever they want!

Date of experience: October 6, 2015
Sweden
2 reviews
29 helpful votes
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Daily shuffle
February 1, 2020

As a subscriber Match.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures. It is not just a few of them.
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious for anyone.
- Pictures with under aged children
- I signed up as a woman looking for a man. I have received suggestions of other women. Where some of them where scammers known escort girls according when I did reverse image look ups
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito

In the end of the day I wonder I pay for! All my contact with their customer service has worked well.

Date of experience: February 1, 2020
GB
1 review
3 helpful votes
Follow D S.
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Was a profile member for several months until a mutual like, so decided to subscribe. The chat is very simple, you reply to a member's photo and exchange rapid fire messages on first day, nothing really intuitive, as they rarely read your profile it could be a robot responding (!) Then you ask for a voice call, "yeah, no problem", but busy tonight and tomorrow and oh by the way that's too soon (!) If you want to be wound up and made to feel a fool, subscribe it's good for character building (!) But I guess this model could be applied to ALL dating sites as it's the "online messaging" that makes them money.

Date of experience: June 13, 2022
Maine
1 review
6 helpful votes
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That's right, greedy and unethical thieves! My membership was automatically renewed without my approval or consent. There was no easy way to contact Match.com; no phone #, no email, nothing... I finally got a phone# from a customer service rep at PayPal while attempting to cancel the $133 charge to my credit. Match agreed to refund $80, but that's all. They stole the rest! Do yourself a favor. Use another dating site, but only after you have read customer reviews. Match.com should be shut down!

Date of experience: July 31, 2016

Overview

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
216
value
225
quality
219
+50