MankindReviews 26

Total irresponsible company and dangerous to give online order of any item. Be aware from taking mankind any item. No return policy. They will not return money or send right item.

It has been now for 51 days that I am waiting to receive my order. One of the products never arrived... according to them they are veeery sorry but it is out of stock. Interesting, as it is continously available to order on their web... Other prodcut of my order I received after 6 weeks. Unbelivable, unacceptable...

Never purchase with this company. Not delivering product purchased.

They refuse to speak to me via their customer service on Twitter because my name is not on the package (it is a gift). This is despite the fact it was paid for with my card, they sent the order number and invoice to me and they are communicating with me about the delays via my email?!

So now I'm left without the product or a refund. Absolutely disgraceful company. Never shopping with them again.

I ordered a hair straightener from here over 3 weeks ago! It has not been worth the hassle. It has still not moved along the track my order page, yet they keep telling me it's on the way and refuse to give me a refund! It was meant to be here last monday! They have promised it will be here by the end of the week, I dont believe them in have heard nothing from the courier and on top of that that parcel could be damaged or anything, it has been missing for nearly 2 weeks. I emailed the courier and they said the parcel had not been handed over to them! I paid for the order to be tracked so it wouldnt get lost. I am so annoyed! I'm glad some people get there orders but there customer service is awful when theres a problem. No phone number, automated messages! Impossible to sort a dispute! I would give minus stars if possible. Worst experience I have even had with a company online.

I was after some more pomade and came across this site, they advertised a free House 99 wash bag with 4 items on the web site as a free item when you spent £35 on House 99 products, no description of what comes with it just an image of the 4 items with the bag, even when you click on the link for the bag. They sent me 3 items so I email in to question it and Im told its a lucky dip not actually 4 items as the image on their website shows and that they do state this on their website. Except they state NOWHERE on the website its a lucky dip or anything other than the picture of the 4 items. The lady I spoke to online couldn't have been less helpful if she tried, three times I said to her about sorting a return and every time she ignored me so I will raise a chargeback with my card company. I only ordered from them instead of Boots as I got this and it really isn't worth paying the extra money I did, the samples you get as well are really small. If lucky dip they need to state that on their website, not just show a picture of what you get with no description then tell you after you have ordered and got the goods and just hope no one complains. First and last time I will order from these

In the middle of a disputed with mankind regarding a refund. They're cusomter service agents are patronising and slow to respond, and have so far communicated with me twice via a their archaic messaging system. They fail to recognise consumer rights, fail to provide a customer service which is in anyway satisfactory and fail to adhere to THEIR OWN returns/refunds policy. How is this organisation allowed to trade? I agree with all the other poor reviews of this company and will never, ever make a purchase from this store again. I strongly suggest that others avoid spending their hard-earned money with this company, it's been an appalling experience!

This company shipped me three premium bottles of soap wrapped in newspaper, like a Chinatown herbalist, with one frankly open and leaking. The box was soaked through, half the bottle was empty. Upon writing customer service the next day, I was informed that without photographs of the damage, they could not process a request. How could I have possibly known this when just 18 hours before I had thrown away a soap-sodden box.
No refund, no resolution, no help.
Just demands.
Thanks for making it easy to never order from Mankind again.

NEVER GO NEAR THIS COMPANY
I stupidly never looked at the reviews of this company to see the pages and pages of 1 star reviews, and I wish I could warn any potential customers. This was the literal worst shopping experience of my life.
What happened:
I order the aesop handbalm and get the tracking number. The item takes forever to get here and some shady stuff happened along the way (re: tracking info). Finally when I go to my mail room and open the package and they SENT ME THE WRONG ITEM. It was some random shaving lotion? I was so annoyed and immediately went to write an email. The customer service team there are so rude /unhelpful /ignorant (robots?). I had to talk to like 15 different people just to get an unclear response. They've now "sent" my item. The tracking information is uncompleted / missing and I seriously doubt they ever sent my item. I wish I just asked for a refund because clearly this company does not care about you and just wants your money. Seriously don't know how they're still operating because this is clearly fraud.
***TLDR;***
Man kind doesn't send your items, the worst customer service i've ever had/ most nerve wracking/frustrating month and half of my life. AVOID.

Not order much because of the high prices. In one case I did not get a product because it was not in stock (it was a free product as part of a special sale). I turned to customer service and they answered quite quickly. I was offered a discount voucher instead.

They charge for next delivery which has been 4 days now and the product is lost in limbo. Costumer service keeps saying tomorrow will come, and not a really interest in fixing the issue! They just apologize but they don't run any action to fix this.