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Emma F.

Contributor Level

Total Points
80

1 Review by Emma

  • Mankind

5/21/20

I ordered a hair straightener from here over 3 weeks ago! It has not been worth the hassle. It has still not moved along the track my order page, yet they keep telling me it's on the way and refuse to give me a refund! It was meant to be here last monday! They have promised it will be here by the end of the week, I dont believe them in have heard nothing from the courier and on top of that that parcel could be damaged or anything, it has been missing for nearly 2 weeks. I emailed the courier and they said the parcel had not been handed over to them! I paid for the order to be tracked so it wouldnt get lost. I am so annoyed! I'm glad some people get there orders but there customer service is awful when theres a problem. No phone number, automated messages! Impossible to sort a dispute! I would give minus stars if possible. Worst experience I have even had with a company online.

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