R W.

I was after some more pomade and came across this site, they advertised a free House 99 wash bag with 4 items on the web site as a free item when you spent £35 on House 99 products, no description of what comes with it just an image of the 4 items with the bag, even when you click on the link for the bag. They sent me 3 items so I email in to question it and Im told its a lucky dip not actually 4 items as the image on their website shows and that they do state this on their website. Except they state NOWHERE on the website its a lucky dip or anything other than the picture of the 4 items. The lady I spoke to online couldn't have been less helpful if she tried, three times I said to her about sorting a return and every time she ignored me so I will raise a chargeback with my card company. I only ordered from them instead of Boots as I got this and it really isn't worth paying the extra money I did, the samples you get as well are really small. If lucky dip they need to state that on their website, not just show a picture of what you get with no description then tell you after you have ordered and got the goods and just hope no one complains. First and last time I will order from these