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tims103

Tim S.

1
Level 1 Contributor

Contributor Level

Total Points
530

4 Reviews by Tim

2.0K Views
4/26/16

This company sell hair products and refused to tell me the ingredients list of the products I was interested in purchasing. I asked numerous times and was point blank refused!
This information should be available prior to purchasing in the same way that you can look at the ingredients list on the label if you were in a physical shop.
I understand if shady companies want to make it difficult to for you to see the ingredients but a blank refusal is totally unacceptable if not illegal.
Buyer beware, god only knows what is going into these products but they certainly don't want you to know.
This is not the response you would expect from a company who are proud of what is in their products and it is not the type of response you would expect to receive when you are intending to purchase.

Service
16K Views
1/31/16

From past experience with this company they usually deliver within 5 working days using standard delivery. This time I chose the more expensive tracked delivery. My order was dispatched on Tuesday 26th and tracking was not available until the 30th! This is most of the delivery timeframe. This is not tracking. I have since asked for a refund for the difference between standard and tracked shipping and they have ignored both requests.
Avoid like the plague.

1/31/16

I ordered on the 26th, and after querying why i did not receive a tracking number on the 27th they said "there has been a problem in the warehouse which has resulted in your order being stopped prior to dispatch... we are looking into this for you". It is now the 31st and after a few more emails they repeat the line above and ignore my request for refund of shipping costs.
Avoid like the plague.

1/1/16

They refused to resend a replacement for losing my order in the delivery process.
Was not offered any compensation for this failure of service.
On top of this the communication was robotic and disinterested.
A decent remedy would have been to refund and resend but they couldn't care less.
I would strongly avoid if you don't like being treated like a number.

Tim Has Earned 10 Votes

Tim S.'s review of Beever earned 2 Very Helpful votes

Tim S.'s review of Debenhams earned 3 Very Helpful votes

Tim S.'s review of Look Fantastic earned 5 Very Helpful votes

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