Mankind

NEVER GO NEAR THIS COMPANY
I stupidly never looked at the reviews of this company to see the pages and pages of 1 star reviews, and I wish I could warn any potential customers. This was the literal worst shopping experience of my life.
What happened:
I order the aesop handbalm and get the tracking number. The item takes forever to get here and some shady stuff happened along the way (re: tracking info). Finally when I go to my mail room and open the package and they SENT ME THE WRONG ITEM. It was some random shaving lotion? I was so annoyed and immediately went to write an email. The customer service team there are so rude /unhelpful /ignorant (robots?). I had to talk to like 15 different people just to get an unclear response. They've now "sent" my item. The tracking information is uncompleted / missing and I seriously doubt they ever sent my item. I wish I just asked for a refund because clearly this company does not care about you and just wants your money. Seriously don't know how they're still operating because this is clearly fraud.
***TLDR;***
Man kind doesn't send your items, the worst customer service i've ever had/ most nerve wracking/frustrating month and half of my life. AVOID.

Mankind is the worst online shopping site I've ever used. Maybe it works if you are Uk customera, but the overseas shipping is disastrous.

I ordered some skincare and waited for 2 weeks. The shipping tracking did not show any update. It was forever "left the UK and is on it's way". I sent a message to check the status and mysteriously, I received a reply that the package was "in London ready for transit".

I waited for more than 1 month, still nothing. So I wrote another email, then they admitted the parcel seems to be lost. I gave up and asked for the refund. Due to the recent fall in British Sterling, I lost 5 pounds on the exchange rate. So i paid 5 pounds for absolutely NOTHING. And my reply from Mankind was "there is nothing they can do".

So in short, i made an order, wasted my time to liaise and track my parcel, received nothing. I paid 5 pounds transaction cost and Mankind refused to bear any responsibility on that. Obsolutely worst customer service I have ever seen. Stronly advise people not to shop there again.