• MakerGeeks

MakerGeeks

Overview

MakerGeeks has a rating of 2.2 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakerGeeks most frequently mention credit card, customer service, and black friday problems. MakerGeeks ranks 86th among 3d Printing sites.

  • Service
    27
  • Value
    25
  • Shipping
    27
  • Returns
    17
  • Quality
    24
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I requested a refund and I have heard absolutely nothing from their "customer service."
  • I have now raised a dispute with the credit card company.
How would you rate MakerGeeks?
Top Positive Review

“My experience thus far”

Carlton S.
1/28/19

Out the gate so far, Since June 2018 I've only ever ordered grab bag rolls I've never had any problems with it. The Raptor HTPLA works great. I have had one roll where my shipping was delayed but Makergeeks corrected the issue within an hour of my email. I've never ordered bulk orders of 7+ rolls at a time like some people have and since I was ordering grab bags it really gave Makergeeks freedom to just throw whatever they had lying around in the box. I plan on ordering some more Raptor HTPLA very soon to replace what I got in grab bags, fingers crossed I don't have to change this rating from a 5.

Top Critical Review

“AVOID. SCAM. DO NOT BUY FROM THIS COMPANY.”

Paul F.
1/23/19

Look at the Better Business Bureau! They have an "F" for a reason! After I complained they DELETED MY ACCOUNT! Purchases placed in SEPTEMBER and OCTOBER. After over 20 emails telling me that it was coming they finally canceled one of my orders. Do not buy from them, it's more reliable to use the cheapest ebay sellers than this company. Save your time and money. Do not do business with them. The "Sales" are just a lure to get you to buy, please don't fall for it.

Reviews (126)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21) credit card company (13) order (95) filament (71) raptor pla (9) customer support (7) phone number (6) 2 months (6) 2 weeks (5) 2 years (4) emailed (21) refund (37)
Thumbnail of user paulf346
1 review
2 helpful votes
January 23rd, 2019

Look at the Better Business Bureau! They have an "F" for a reason! After I complained they DELETED MY ACCOUNT!
Purchases placed in SEPTEMBER and OCTOBER. After over 20 emails telling me that it was coming they finally canceled one of my orders. Do not buy from them, it's more reliable to use the cheapest ebay sellers than this company. Save your time and money. Do not do business with them. The "Sales" are just a lure to get you to buy, please don't fall for it.

Thumbnail of user ericp342
1 review
1 helpful vote
January 27th, 2019

This started off so nice. Great products at excellent prices, okay delivery until December 2018. This is when they shipped me poor quality filament (see photo) that was filled with blobs in size that would jam printing. They promised to send a replacement which never came. Before knowing this I had placed an other order that after a month and a half has never shipped. My account was removed from there website too. I can't get through by phone. This morning their website is gone too.

I'll be okay however. I contacted my charge card company and they refunded my missing order. If MakerGeeks comes back I would HIGHLY recommend NOT DOING business with them.

Thumbnail of user andrews576
1 review
2 helpful votes
January 21st, 2019

We were a bit slow to notice the problems others had been reporting with MakerGeeks, and now we're regretting it. We wanted to support a domestic small business, but they took our money and ran. We got four out of the ten spools we ordered, a promise of a refund for the rest, and then nothing. It's been two months. We've already sent email after email, with no response.

Do NOT buy from MakerGeeks.

Thumbnail of user adamy15
1 review
6 helpful votes
March 6th, 2018

Ordered Material that was Out-of-Stock, no notice from Maker Geeks until I emailed them. Their website says 2-3 days for shipping, I waited over a week. When I reached out to them (via email) all they could offer was expedite shipping, regarding the MSDS I requested, I never got. Website is unprofessional when material stock isnt updated.

I WILL NOT BE PURCHASING FROM MAKER GEEKS ANYMORE.

I am writing as a 3 year Maker Geeks Customer, who has been involved with 3D printing for 5 years.

Thumbnail of user rudih4
3 reviews
11 helpful votes
January 22nd, 2019

Like many others I tried to take advantage of their black Friday sale which seemed to a be a great deal. Now, two months later I'm still waiting for shipment, they have failed to deliver on multiple promises and have stopped responding to my emails. Now I can't login to my account on their website and am wondering if they are out of business.

I filed a dispute with my credit card company,

Service
Value
Shipping
Thumbnail of user jimmyb121
1 review
7 helpful votes
November 26th, 2018

MakerGeeks is offering 50% off site wide coupon. For today Cyber-Monday.

You will regret ever doing business with them. They will take your 50% Cash and that's it! You won't see a darn thing. EVER!

It's been over 2 years, and noda, nothing, crickets. State is so backlogged on these guys that it will take the public to close them down.

You have been warned.

All those fluffy 5 star ratings are Smith's buddies boosting his ratings.

Thumbnail of user andyf49
1 review
6 helpful votes
March 28th, 2018

After being a fan of MakerGeeks for quite awhile, I finally experienced what so many others have gone through with them. Placed an order, and over a month of no shipping info, I emailed them. No reply. Emailed a week later. No reply. Filed a BBB complaint against them. No reply. Finally had to ask my bank to reverse the charge. What a shame, they do have good filament. If you ever get any. Everyone stay away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyh80
1 review
3 helpful votes
December 22nd, 2017

I have ordered the grab bag filament 2 times this year for the university that I work for, both orders were shipped in a timely manner and both had a good mix of colors. Totally happy with those orders, the material prints great.

This experience led me to try out the 3d Geek Box for my personal use at home.

September was my first box, had 2 reels of Raptor PLA, I was stoked. Box arrived around he 22 of Sept.

October box came and had a reel of Crystal Series PLA Green and a White Hot White Pla. Again, pretty happy, I love the way the crystal prints.

By now I am excited for Novembers box, when it hadn't shipped after Thanksgiving I contacted them and was told the system kicked my label out due to wrong address, I found this odd since the previous boxes shipped fine. I was told it would ship the following Monday. I waited until Thursday and contacted again, was told that they were catching up from BF orders and it would ship the next day. Again, waited until the following week and contacted again, was told that the new system in place to handle the geek box shipments failed to put me in the queue, but funny how it didn't fail to charge my card. I was told on this last communication that they were out of the geek boxes so they would issue a refund. The refund was received promptly.

I was told that they "would make it up to me" on the December box, not holding my breath, but everyone deserves a chance for redemption we are all humans after all.

I contacted them to make sure that I would be receiving the December box, the response stated that the boxes usually ship on the 25th of each month, although the previous months shipped on the 18th of the month, and that they would be shipping on the 26th due to the holidays.

I will update this review once I receive or do not receive my order.

So far they have answered all of my emails and refunded me for the box that did not ship. So they are just 'OK" in my book at the moment.

If the company reflected the product, this company would be superb.

Stay tuned...

Thumbnail of user davidc1498
1 review
1 helpful vote
January 31st, 2019

I'm currently talking with my bank to get $155.73 written of orders refunded. They charged me but never sent anything. I've reported them with their states Attorney General and the BBB

Tip for consumers:
Never order

Products used:
None because they never shipped orders

Service
Value
Shipping
Returns
Quality
Thumbnail of user vincentp70
1 review
4 helpful votes
November 28th, 2018

Placed an order on October 29th... Did not ship for 2 weeks... Cancelled order which they responded via email... Its Nov 29th and I still haven't gotten a refund despite twice a week emails that they said they would... Lousy customer service. This has also happened to a couple other people I know... Frustrating...

Thumbnail of user donnah370
1 review
2 helpful votes
January 10th, 2019

Ordered the Black Friday box... nothing. Signed up for the monthly subscription and paid for December and NOTHING. When I emailed they said they just shipped the free t-shirt yesterday. I don't care about the free t-shirt. $45 down the drain. Don't know how to cancel further orders. Wish I would have researched first, lesson learned.

Thumbnail of user keithb112
1 review
6 helpful votes
September 5th, 2017

Read all of the other one star reviews; I'm having the same experience; credit card charged in May, many eMails where they kept stringing me along saying 7-10 more business days, etc... and now in September no longer responding to my eMails. I asked for partial shipment of items that are in stock and no response to that either. I will not be able to buy from them in future, even though I was very satisfied with materials received on past orders.

Thumbnail of user jonb241
1 review
0 helpful votes
March 3rd, 2019

I've ordered a lot from MakerGeeks over the years and this last order, placed on Black Friday 2018 for 7 spools, still has not fully arrived. I received 5 out of 7 spools mid-January after multiple emails and here it is early March and I'm still missing the other 2.

Now it appears that all of their domains and emails are non-functional, even the newest one they sent out (*******@makergeeks.net) when the original was shut down. All of makergeeks.com, makergeeks.net and filamentgeeks.com are down. I'm guessing I'll never see that last $44 worth of filament.

Really sad to see them melt down like this. I was excited to order from a USA manufacturer but if this is the result, well...

Tip for consumers:
Don't. Just don't. You really can't anyway since their sites are down.

Products used:
I bought my printer from them back when they still sold hardware. I've ordered mostly ABS filaments with a few special types (glow in the dark, nylon, etc) but they stopped making ABS to focus solely on PLA.

Service
Value
Shipping
Quality
Thumbnail of user nay1
1 review
5 helpful votes
August 26th, 2018

I used to buy from these guys pretty frequently since they often had deals that made it the cheapest filament that would print decently. You always had to deal with long leads times and having to always keep an eye on the order; more than half the time they would forget to ship the order and you'd have to email them asking where it was. However since their quality has also gone to garbage; after getting two rolls of 1.75 filament that had spots with greater than 2mm diameter that kept jamming in the printer I gave up on them.

Thumbnail of user robertj463
1 review
1 helpful vote
January 28th, 2019

Ordered filament in September 2018 and only got half the order. They kept making excuses about why it was delayed. Each week was a different excuse. I asked for a different color filament that was in stock and they agreed to send it instead. Filament still did not arrive. In November they said Black Friday orders had pushed back delivery even more. Why are Black Friday orders being fulfilled before orders made back in Septmeber!? I asked for a refund and then never heard back from them again. I had to take matters up with the credit card company. I will never buy from this company again.

Thumbnail of user porthosl
1 review
3 helpful votes
January 22nd, 2019

Since the beginning, I have use Makergeeks for my printing supplies, but not anymore. Although their product is good, their issue is with customer service and timely delivery.

Let's list their issues:

1st - Their web page is a mess, is disorganized and is never up to date.

2nd - When you order a filament it never arrives in time, you can go for months waiting for your order.

3rd - Their customer support is none existent and they take weeks to respond to your email and let not forget, no phone contact number.

4th - They are always having issues with their manufacturing machines.

5th - They hate bad reviews "Sorry but if can't handle the true!, Well you know the rest".

Eventually they will return your money if you don't get your supplies after months of waiting. I almost lost a major client due to their problems, so I found a different supplier. Is a shame because their product is good.

Would I suggest them for 3d supplies? No right now, Makergeeks need to address their issues and fix it, may be then I would go back to them, but on the mean time I am using different supplier that has a better reputation and so far I am happier.

I say stay away from Makergeeks for know, till they address their issues.

Thumbnail of user mikel435
1 review
9 helpful votes
March 18th, 2017

Placed an order for filament in early December, immediate charge to the credit card. 50 days later after no communication, I requested a cancellation and refund. Got a cheery, will do and we'll have that done right now in reply. Nothing has happened since despite a reminder email that was sent two weeks ago. Total silence.
Please check other reviews before you think dealing with them is a good idea. F in BBB for example.

Thumbnail of user briang327
1 review
6 helpful votes
December 8th, 2018

These guys are an absolute joke. I've ordered 3 times in the past and every time there's some problem and lies about production being down. I now have two orders purchased on sale over a month ago and no shipment nor a reply to any of my emails or request to cancel. DO NOT BUT FROM HERE!

Thumbnail of user nicolef142
1 review
2 helpful votes
January 6th, 2019

This company is terrible. They will take your money but never ship out your items. You can get in contact with them. They only give you an email but never reply. I have had to dispute two different purchases with my credit card company to get my money back. This company is a joke. Don't do any business with them. I know I am done with them.

Thumbnail of user carltons31
1 review
1 helpful vote
January 28th, 2019

Out the gate so far, Since June 2018 I've only ever ordered grab bag rolls I've never had any problems with it. The Raptor HTPLA works great. I have had one roll where my shipping was delayed but Makergeeks corrected the issue within an hour of my email. I've never ordered bulk orders of 7+ rolls at a time like some people have and since I was ordering grab bags it really gave Makergeeks freedom to just throw whatever they had lying around in the box. I plan on ordering some more Raptor HTPLA very soon to replace what I got in grab bags, fingers crossed I don't have to change this rating from a 5.

Thumbnail of user mikeb818
1 review
5 helpful votes
November 15th, 2018

What can I say that hasn't been said already? Don't buy from here. I tried to give them a second chance and they screwed me again. Double charged me one month for my Geek box without delivery, ignored all my emails, out of 7 months subscription, delivered 2 times, and more I'm sure but not worth getting into. Finally had to call the CC company and chargeback for the undelivered product. Oh well... To their credit, the product that did get delivered was worth the prices, but you end up paying double or triple from my experience with there dishonest billing.

One last thing: what company do they produce for as they claim? I've never seen any other distributor carry plastics with the temps they use for PLA. I have to assume that that claim is another bunch of B. S. from a B. S. company.

Thumbnail of user bobm254
1 review
8 helpful votes
October 12th, 2017

Thick as thieves they are.

When you don't get your product, go to directly to MO state and file a complaint.

Then go to your credit card company and file for fraud protection.

Anything else, like sending an email to find out how to get your money back, is just a waste of time. I promise, they won't give it back.

Maker Geeks INC. needs to be put out of business.

Joshua Smith, in order to atone for your sins, you must make it right in the eyes of the Lord. Render onto Caesars...

Thumbnail of user johns1644
1 review
10 helpful votes
February 21st, 2017

Just wanted to let folks know that all but one(Mike F) of the five star reviews for this business are fake; all the 5 star reviews are posted on the same day! If you are gonna fake reviews at least be a little more clever about it! Once again makergeeks proves that it is just a shady operation all the way around. Check the BBB too, they have 7 complaints currently filed.

Thumbnail of user marcf20
1 review
10 helpful votes
January 11th, 2018

I once bought $ 600.00 worth of filament from Makergeeks, I got it. Since then they seem to forget that I am a valued customer. They have owed me 8 spools of filament for over 2 years now. I will never buy from Makergeeks again. I see that many other people have had a problem with them. I found Micro Center as a very good supplier and I have bought more than 500 spools from them so far. No problems. I feel like Makergeeks played me buy sending me my orders in the beginning and then giving me the sh... ft after. They could have been a better company but it is their choice. There maybe better companies out there who deliver a good product quickly.

Thumbnail of user kylek97
1 review
3 helpful votes
August 14th, 2018

All this company does is steal your money and deliver you nothing. Over month old orders have yet to be fulfilled. Customer service is non existent and makes promises to ship but never does. AVOID!

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From the business

Artfully Crafted 3D Printer Filament Made in Beautiful Springfield, MO USA - We Have Made & Sold Over 500,000lbs of 3D Printer Filament & Counting! Get your share, support the movement and 3D Print American today! (click the US Flag to learn more!)

Business History

Hello, my name is Joshua b Smith and I own MakerGeeks.com - MakerGeeks.com was born out of a hobby that got way out of hand. I have always been interested in building and making even as a small child, whether it was taking the door knob off the family home at age 5 to find out how it worked or devouring the newest BASIC programming guide in the back of my Boys Life magazine to the epic plans of robots and lasers that overflowed my tree house fort work-bench; yup... you could say I was bit with the MAKE bug early and often!

So, MakerGeeks.com was born and we have been selling, printing and talking with all you great makers out there ever since... we started with just a few kits and a few rolls of filament and now we have one of the largest selections of 3D Printing filament, 3D printing kits and 3D printers under one roof here in the USA. We are also an official retailer for the Duplicator 5S and Duplicator 4S dual-head 3D Printers, MakerBot, PrintrBot, FlashForge, Taulman 3D, NinjaFlex as well as an official retailer for Arduino and countless other brands of companies both here in the US and internationally.

MakerGeeks.com is a Christian and Christ centered company and I believe that God is in everything we do. From the product we choose to sell to the clients and partners we have to this very web site - and to that end we give Him all the glory for our success and love Him dearly and serve Him gladly. I believe in the blessing of the tither (the biblical principal of giving gladly at least 10% of your income to the Lord and His house). It has always been my goal to become a 'reverse' tithing company and individual in which my company, Megan (my wife) and myself would give 90% to the Lord and His work and keep and live on the 10% portion. Great men of God like R. G. Letourneau, the father of modern earthmoving, and Henry Crowell the founder of the Quaker Oat Co., Coleman Outdoors and countless other companies both gave much more than they kept to the Lords work. With the Lords mercy and grace I strive toward that end as well.

I'm so excited to work with you and see what you are making today, be blessed!

Company Representative

Thumbnail of user joshuas85
Joshua S.
MakerGeeks.com is a Christian and Christ centered company and I believe that God is in everything we do. From the product we choose to sell to the clients and partners we have to this very web site - and to that end we give Him all the glory for our success and love Him dearly and serve Him gladly. I believe in the blessing of the tither (the biblical principal of giving gladly at least 10% of your income to the Lord and His house). It has always been my goal to become a 'reverse' tithing company and individual in which my company, Megan (my wife) and myself would give 90% to the Lord and His work and keep and live on the 10% portion. Great men of God like R. G. Letourneau, the father of modern earthmoving, and Henry Crowell the founder of the Quaker Oat Co., Coleman Outdoors and countless other companies both gave much more than they kept to the Lords work. With the Lords mercy and grace I strive toward that end as well.

I'm so excited to work with you and see what you are making today, be blessed!

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2.2
126 reviews
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