MakerGeeksReviews 126

Now that I see the same issues others are having with makergeeks, I wish I would have looked before I purchased a few hundred dollars worth of plastic and joined the monthly club (Which I will be cancelling this week) - Like many other reviews, I have multiple orders that are pending over a month and they have excuses for everything, and have promised to ship my orders three times now - not to mention a credit they owe me that has been promised for over three weeks now. Do yourself a favor and look elsewhere - even the few spools I did get before my current issues were just OK - one jammed into a print since the spool was not wound correctly, I need to unroll a fair amount of the spool to get it to correctly feed for the remainder of the spool. To recap - I have over 20 spools on order and if I will ever get them remains to be seen - This weekend I will be sending each charge to Visa and I will request that they block Makergeeks from charging my card. Lets address that one now as well - a Business is not allowed to charge you until they ship your item, but Makergeeks and Josh are all too quick to take your money... wonder why :)

MakerGeeks is offering 50% off site wide coupon. For today Cyber-Monday.

You will regret ever doing business with them. They will take your 50% Cash and that's it! You won't see a darn thing. EVER!

It's been over 2 years, and noda, nothing, crickets. State is so backlogged on these guys that it will take the public to close them down.

You have been warned.

All those fluffy 5 star ratings are Smith's buddies boosting his ratings.

What can I say that hasn't been said already? Don't buy from here. I tried to give them a second chance and they screwed me again. Double charged me one month for my Geek box without delivery, ignored all my emails, out of 7 months subscription, delivered 2 times, and more I'm sure but not worth getting into. Finally had to call the CC company and chargeback for the undelivered product. Oh well... To their credit, the product that did get delivered was worth the prices, but you end up paying double or triple from my experience with there dishonest billing.

One last thing: what company do they produce for as they claim? I've never seen any other distributor carry plastics with the temps they use for PLA. I have to assume that that claim is another bunch of B. S. from a B. S. company.

Ordered some HTPLA. They were apparently out of stock but didn't tell me. Emailed a week later. Got a refund but they shipped it anyways. Does not print well.

Ordered Dragon Metallic Silver Shine, tolerance is supposed to be. 05mm on a 1.75mm spool. I'm getting readings as low as 1.67 and the filament is grinding before there's even any retractions.

Signed up for the monthly box. They don't tell you they bill you on the first of the month but don't ship until after the last day of the month. The entire business feels very scammy. DO NOT GIVE THEM MONEY

Maker Geeks advertises very cheap filament, but the business is a scam. Here's how it works: if you place small orders with them (which almost anyone will do at first, to test them out), they will ship it. It is mediocre quality (apparently much worse now that in the past, given the recent reviews), but is indeed cheap. In my first two orders, they screwed up both, sending me the wrong color one time and the wrong filament size the second time. Nonetheless, I figured that if I ordered just one type of filament, in a single color, they couldn't possibly mess it up. I placed a very large order for our business. Besides an order confirmation, I heard nothing from them for two months. When I followed up, they sent the basic "will ship soon note." After three more months, I asked for a refund. They agreed, claiming they would refund it right away. Not yet realizing that this was a scam, I assumed they did so, and stupidly didn't check my credit card statement. I placed another large order six months or so later, and got the same treatment. Crickets. I emailed them, and didn't get a response. Needless to say, they never shipped it, and never responded to requests for a refund. I then looked back and discovered that they had lied about refunding my earlier shipment. The scam works like this: they make sure to fulfil small orders the best they can, in order to lure in (with big sales) large orders from high-volume companies. These folks are the least likely to be checking back to see what shipped when, if things were refunded, etc. They do not actually fulfil large orders. As others have found when investigating, their physical address is bogus, and they do not have a phone they will answer. Basically, you are left with no recourse once scammed by them, except to initiate a lawsuit. However, to do so, you would have to discover a real physical location, which would likely require hiring a private detective. This is a scam masquerading under a veneer of incompetence.

I've ordered filament from MG several times. First 2 times no problems. Then in July 18 I ordered 4 spools and waited 3 weeks. Then emailed them asking for status 3 days in a row and got no response. After 4th email was told it would ship "tomorrow". Still nothing, waited a week, emailed again saying ship now or give me a refund. Nameless person responded saying would ship "today". Still nothing. Next day I emailed again and was given excuse that UPS truck was full. Finally shipped and product was ok but not worth the bad experience. They have to fix customer service or they'll fail. Without customer service you've got nothing. No phone number to call, no name on responses. BAD business!

I used to buy from these guys pretty frequently since they often had deals that made it the cheapest filament that would print decently. You always had to deal with long leads times and having to always keep an eye on the order; more than half the time they would forget to ship the order and you'd have to email them asking where it was. However since their quality has also gone to garbage; after getting two rolls of 1.75 filament that had spots with greater than 2mm diameter that kept jamming in the printer I gave up on them.

Placed an order with MG and then decided to do my due diligence afterwards. After seeing reviews I promptly called my credit card company and tried to reverse the transaction. They told me I had to at least request a refund. I e-mailed MG and did just that and to my surprise they responded right away saying they would issue a refund if I wanted, but could also ship out the order right away. I told them I just wanted the refund. At this point all communications ceased. The next day I got an e-mail saying my order had shipped so I sent an angry e-mail asking why it was shipped when I clearly requested a refund. Its been a week now and I still haven't heard from them.

I've contact my bank again and am in the process of reversing the charges. This company is VERY shady and not worth the hassle at all.

What to expect if you place orders with Maker Geeks. Com
Order Date Payment Status Fulfillment Status Total
#******* August 03,2018 Paid Unfulfilled $29.95
#******* July 18,2018 Paid Unfulfilled $117.00
#******* July 03,2018 Paid Unfulfilled $29.95
#******* June 03,2018 Paid Unfulfilled $29.95
#******* May 31,2018 Paid Unfulfilled $24.55
#******* May 31,2018 Paid Fulfilled $23.90
#******* May 03,2018 Paid Unfulfilled $29.95
#******* April 03,2018 Paid Unfulfilled $29.95
#******* March 16,2018 Paid Partial $78.48
#******* March 11,2018 Paid Unfulfilled $29.95
#******* March 03,2018 Paid Unfulfilled $29.95
#******* February 13,2018 Paid Fulfilled $127.75
#******* February 11,2018 Paid Unfulfilled $29.95
#******* February 05,2018 Paid Fulfilled $23.90
#******* February 03,2018 Paid Unfulfilled $29.95
#******* January 11,2018 Paid Fulfilled $110.36
#******* January 03,2018 Paid Partial $101.95
ACCOUNT DETAILS

I was very excited about this company and their product and made the mistake of ordering a lot of filament before I tried one. I am now the proud owner of a lot of bad PLA filament. First, it does not flow well off the spool and gets tangled very easily. Consequently, I have to monitor the print job to keep the filament flowing off the spool or it gets stuck. Second, as evidenced by the amount of times I have to change out the dessicant, coupled with some poor print quality, the filament appears to have a high water content and doesn't work well. They have cool colors, but the filament is "crap". And of course the customer service is poor. I wasn't receiving my order, had to contact them many times only to be told they were out of stock of many of my items. They didn't make the effort to contact me to let me know this, I had to contact them. I don't recommend this "made in America" company which is a shame.

Multiple emails go unanswered with questions regarding my order placed over two months ago, I submit a payment dispute with Paypal (which they no longer seem to accept, probably because of the buyer protections that give customers actual recourse to recover their money) and within 2 minutes I receive a reply saying "Oh, so sorry, for some reason our system put your order on hold, we can ship it out right away!" I'm willing to give them the chance to fulfil my order, partly because it was a good price for filament, and partly because I've worked in light manufacturing and I know some things slip through the cracks... But really, this is way beyond the pale as far as customer service and fulfilment goes. Will not be ordering from the again. I have very good results with the slightly more expensive 3DSolutech filament sold on Amazon, which arrives on my doorstep within 2 days without fail (prime member) and is also 100% USA made and sourced.

I've ordered from MG a couple of times now. Sadly, there won't be another. And with the loss of my business, they also lose the business of the entire school I mentor at. All because they won't actually ship anything... anything at all.
I keep getting responses "We are late getting our colorant, we'll ship what we have"... or "We're upgrading you to xxx so we can ship it". Nothing. It's over 2 months, and all I have are variants of the same response. I suppose I should be happier than others here, at least I'm getting a response! Still, I'd rather have the material I ordered.
I note that the blog announcement on their site says "We have a new website! It's faster, it's streamlined"... but they don't say anything about "We'll actually ship orders now!". Just that they can take them faster.
Oh well. Bypass them. I'm going to try some from other places and see how it works. At least I have a higher probability of actually getting something to try!

Placed an order on November 1st. I knew they were busy so I let them be. On December 13th I checked on my order and it stated FULFILLED on December 11th. No tracking number or e-mail sent. I questioned them about this and they stated they would get me a tracking number "soon". Jan 1st and still nothing. I have had issues on 12 orders throughout 2018. Only my first 2 orders were perfect. Come to find out there are others who had orders FULFILLED on the same exact day with no tracking number. FRAUD