Matt W.

Multiple emails go unanswered with questions regarding my order placed over two months ago, I submit a payment dispute with Paypal (which they no longer seem to accept, probably because of the buyer protections that give customers actual recourse to recover their money) and within 2 minutes I receive a reply saying "Oh, so sorry, for some reason our system put your order on hold, we can ship it out right away!" I'm willing to give them the chance to fulfil my order, partly because it was a good price for filament, and partly because I've worked in light manufacturing and I know some things slip through the cracks... But really, this is way beyond the pale as far as customer service and fulfilment goes. Will not be ordering from the again. I have very good results with the slightly more expensive 3DSolutech filament sold on Amazon, which arrives on my doorstep within 2 days without fail (prime member) and is also 100% USA made and sourced.