Madisonseating

First, they made the shipping label really fast and sent you the tracking number. On the day it was supposed to be delivered, it was still not shipped. After I called the, they shipped next day.

When I received the chair, everything was wrapped nicely, but after I open the package, the piston, the important piece that connects the base and seat was used! There are obvious tears and wears. So they asked me to take pictures to prove them it is indeed a used piece.

They made a new label to ship the piston replacement, but it was's shipped.

They refused to give an explaination why a used piece was sent out. It seems to me it is not a mistake.

I ordered a chair on 11/29. I was told it would ship within 10-14 days and I would receive an email when it was ready to ship. Then I was ghosted for months. When I finally followed up they said there were covid delays and it would be shipped mid Jan. While that's understandable - everyone is experiencing staffing shortages, what is not understandable is why they refuse to notify customers of delays. Finally, mid Jan rolled around and I was not notified of my product being delayed *again*. When I followed up again they said my product was not in stock and they had no idea when it would be available. They offered me the option to *purchase* a more expensive product. Really? An upsell attempt after all of this? Why would I give this company more money when they sold me a product that never existed? I ended up cancelling my order. It stinks that I waited 3 almost 3 months for something I never received.

I work from, sitting straight for periods of 10-14 hours a day. I need a good chair and these are the best, however pricey. I decided to go with the Aeron by Herman Miller and chose Madison Seating for a refurb and I couldn't be happier. The chair came well insulated in a big box my children later turned into a playhouse. The chair parts are like new, you can't tell it's refurbed, one bit. That was my main concern because I've used these chairs at previous offices and you can tell when they have been used, but not this one. They carefully inspected and cleaned all parts. From the time I ordered it, my chair arrive in about 10 days. I love it.

Customer service was phenomenal. The chair we received had a defect, and they were willing to work with me to find a solution that fit my needs. Would definitely recommend.

I bought the Aeron chair as a gift for my husband. The lumbar support will not stay on - pops off every time he sits in the chair. I read the warranty and saw I would have to pay to return the chair for repair. That is clear. The company offered to send me the part to repair the chair (which the warranty allows as an alternative) BUT I have to pay for the part, which is not what the warranty says, or at the very least the language is meant to deceive and mislead the customer. I just bought this chair and should not have to pay for the repair part (which at this point I have no idea if it will fix the problem or not). I see why Herman Miller has sued this company for selling furbished chairs as if new and under cutting their price. Pay full price and buy from a reputable distributor.

I recently bought a SteelCase think chair. The description of the chair says that the castors are compatable with carpets. They are not, as they cause the piston of the chair to drag on the carpet and bottom out. I reached out to there service department and their response was, "To bad, you can buy new wheels on ebay or amazon"

Do NOT buy from MadisonSeating.com

I was able to get an openbox Steelcase leap v2 from them for a great price compared to new. Their customer service is fast and excellent, and if I were to buy another office chair I wouldn't hesitate to buy from them again.

I purchased an Aeron chair by Herman Miller. The recommended size was a B/C but Herman Miller recommends that anyone falling in the B/C range order the B size. I am 220lbs, 6'2" and was in the upper limit of the B/C range. The B size was way too small, The lumbar support needed to be set so high on the supporting rails that it popped off and the seat was almost 6 inches from the back of my knees. Use the sizing chart with caution or, better yet, call Madison Seating and speak with a sales rep before you buy. If you have to return the chair the shipping cost, which are on you, can be very high, the shipping from California was about $165. Madison Seating was good enough to waive the restock fee of $50. It was an expensive lesson, but the chair was delivered within the stated timeframe, there is a 30 day money back guarantee and Madison Seating was responsive.

I purchased a Aeron chair from Madison Seating. The forward tilt did not hold, it snapped back to its original position. Upon inspection, the cable was not working properly (see photo). The main seat piston was not fully charged (see photo), and when I sat upon it, the chair sank 3 inches. When I emailed them with pictures, they said they wanted a video. For what? So I could fix their defective chair? I said no, I bought a chair, not a project. I had to pay to ship the chair back to them at a cost of $171.41 plus the charged a $50.00 return fee for a total of $221.40. I paid $712.00 for the chair, so it cost me $221.40 for nothing. Almost 1/3 the cost of the chair. I REPEAT - DO NOT BUY FROM MADISON SEATING. YOU WILL NOT BE A HAPPY CUSTOMER.

Recently I placed an order for "Amia Work Task Chair in Black by Steelcase" and once I received it I found that the chair was having a slight tilt to one side. I reported this to Madison customer support team and they were very courteous to send me a free chair as replacement without me having to resend them the defective piece. That is awesome!, I highly recommend Madison Seating for ergonomic chairs. They have good decent discounts also.

Regards
Kalyan.

After having an issue with the armrest of my chair I decided to look into how to take it off to take a picture of the damage for the warranty. In doing so I found out I have the leap chair V1 when I purchased the leap chair V2. While scrolling through reviews I see this is common because many people think they have the V2 when in fact the have a V1 chair. So madisonseating is selling the V2's and delivering V1's to unsuspecting customers. I brought this up during my email exchange for my warranty issue and they stated this needs to be noticed within 30 days. So even though they state a lengthy warranty if you don't notice you were lied to within 30 days than oh well gotcha! Yeah no thanks madisonseating. DONT DO BUSINESS WITH THIS TERRIBLE COMPANY.
https://youtu.be/Lkpu42qQRjI. Here's a link that shows the difference between the two chairs. Don't be lied to like I was.

I would give zero stars if I could. I ordered a chair that was $700, open box. Upon receipt of the chair, it was defective. The settings for height and recline would not lock, thus I could not keep the chair in a position that supported my ergonomic needs. Upon return, Madison required that I ship the chair back paying for least expensive shipping route. I sent in the receipts for the shipping because it was almost $170 just to return ship via UPS ground (I shopped around). Madison Seating's response to my request for reimbursement was:

"The novelty with Madisonseating.com is that we sell brand name ergonomic office chairs for practically half the retail price and include free shipping. This way customers that normally cannot afford an ergonomic chair, can buy one at a more reasonable price.

With these prices and free shipping, we are unable to offer free returns. We do not reimburse for the return shipping costs under our 30 day return policy."

I will never do business with this company again. I was punished for broken furniture as the customer and in this economy, I don't just have $170 to throw away when I have a family to feed. I'll continue going to the other LARGE online retailer who knows that customer service is what makes people return. This was the worst customer service ever!

Several years ago I bought a refurbished Herman Miller Aeron chair from Madison at a great price, and
It's been a great chair since. A few months ago, after I had to relocate my office to my home on account of the pandemic, I ordered a Herman Miller Caper multitask chair which has also been great until last week, when the pull to raise and lower the seat stopped working. I immediately wrote Madison to ask for advice, and they immediately wrote back and offered to replace the chair. You can't find better, more responsive service than this!

Six months after I bought a Herman Miller Aeron chair from Madison Seating, the gas cylinder on the height adjustment leaked. Contacted Madison Seating for warranty service and they said they would only service it if I sent it back across the country to New Jersey (I'm in California) at my expense, and pay $90 more for shipping it back. Can you imagine trying to package a fully assembled Aeron chair for shipping? I asked if they could send me a new gas cylinder and let me hire someone to install it. They would only do that if I paid for the cylinder. I also found out that they are not an authorized Herman Miller seller, so Herman Miller won't honor the warrantee. To top it off, they told me that the "new" chair I thought I purchased was actually an "Open Box" item. The tech I hired to actually fix the chair told me that it was an old model of the chair -- thumbwheels to adjust the arms rather than levers that are on the new models. I will never buy anything from Madison Seating.

Worst company I have ever dealt with. They sell Herman Miller chairs online but I later found out that they're not an authorized dealer. In fact they sold me a damaged/refurbished chair instead of a new one. When I finally got them to take it back, they refused to give me a refund until I rescinded my complaint on the web. Now I'm out over $1000 including shipping. I'm filing a formal complaint with the NY State Attorney General and the BBB. STAY AWAY FROM THEM.