Madisonseating

I went to a retail store to purchase a nursery chair, and I found out that it would take 10-14 weeks for any chair I ordered to be delivered! I was shocked. So, I went online to see if I could find the chair we were hoping to purchase, which was the Dutailer Sleigh Glider-Multiposition Recliner. As a bonus, the chair was also sold with the matching ottoman, AND it was over $100 less than what we would have paid for in the store for just the chair. But wait, there's more... it shipped in less than a week. Everything arrived on time and was pretty easy to assemble. There was one little part that was torn on the foot stool, but nothing that was worth sending back. It was a terrific find and I'm happy to have this chair to enjoy when our little one arrives!

What a nice shopping experience, my order from eBay came quickly and I can definitely recommend this company. Very responsive and efficient customer service

Would not recommend. Our interaction with their staff was abysmal. They were unprofessional and would cancel orders without notice or adequate reasoning

By way of background, Madison Seating first screwed up an order I placed back in 2015. Their customer service rep (CSR) emailed me after that, to promise a discount or expedited shipping on 'any future order.' This month (January 2020), I placed an order with them for a new Herman Miller Aeron chair. I referenced that prior promise, and a CSR on the phone assured me they would honor this promise, and then the company followed up in writing with the promise of expedited shipping (not a discount). In reliance on this promise, I placed my order. But then they swiftly wrote to me, reneging on this promise, saying they won't expedite delivery... or do anything else as a make-good. The order is now cancelled. I cannot in good conscience recommend doing business with an organization that makes a written promise to a repeat customer twice, and then breaches that agreement and denies any further responsibility. My suggestion to you: find another online seller for your business furniture needs. I do not consider this company ethical, trustworthy or responsible. Nor are their "sale" prices astoundingly better than other sellers, at least not enough to justify the leap of faith necessary to count on them to follow through.

Quality is not good as they advertise.
And very rude and arrogant attitude on customer service.
This is the worst shopping experience in my entire life!
Be aware!

Last December (2020), I purchased from Madison Seating a "Leap V2" chair (manufactured by Steelcase). The chair was purchased online and delivered to my apartment in New York City, two weeks later. Initially, the chair appeared in good condition (clean and easy to assemble). Unfortunately, however, as soon as the chair was assembled, I noticed that one of the chair's structural joints was broken: on the left-side of the chair, the plastic joint where a metal screw connects the actual seat to the back-rest was "snapped" (see attached photograph). I reached-out to Madison Seating's sales and customer support teams by e-mail, and one their members (Annie) immediately replied to me, offering to send me a replacement chair at no cost (and offering me to keep the broken chair). Given the relatively high cost of this chair (and the logistical hurdles that would have been involved with returning such a large item by any carrier), I was very relieved to receive such offer. This is great customer service (prompt reply and honest business policies). I look forward to receive the new chair (and then update this review accordingly).

First of all they did not deliver on time. Second, the chair was extremely poor quality, the adjustment mechanism broke down after three weeks use. I've tried to get this product replaced or repaired, or claim 30 days money guarantee Madison Seating offers. They replied there is no warranty, there is no money back, I cannot replace the chair because "I was supposed to file a claim immediately with the carrier when it arrived". When I unpacked the chair it seemed ok, but it did not last more than 3 weeks. They either sold me extremely poor quality product or the one with latent defect and they did not want to find a solution for the problem. They do not reply to my emails on time, they promise on the phone they would come back with some solution or at least the answer the next day. They never do. I had to send numerous reminders so they could finally reply that I am not entitled to get the money back, or replacing the item even when it doesn't work after 3 weeks of normal use. Very bad customer service, very bad quality product for approx $200 price."

Madisonseating is a scam! They are not selling you what they promise and their customer service process is a hassle. There is no satisfaction guarantee and they make it a huge deal to try and return anything. Also I had to PAY FOR MY OWN RETURN. Shipping is thus not free and you DO NOT get a 100% money back guarantee. I ordered an Aeron chair that was supposedly open box, but it was heavily damaged and used, painted over and the seal for the height adjustment had been replaced at least once. They made me prove that it was damaged with pictures and written documentation. Online retailers that are legitimate do not require this for a return in 30 days or less. Madison seating is NOT LICENSED as a distributor for herman miller for a reason. STAY AWAY from madison seating!

Purchased 2 Steelcase Leap V2 chairs. One showed up damaged and they are shipping a new one out. Good thus far, I'll confirm how the replacement chair looks once received.

Purchased a Steelcase Leap chair in March. It saw very little use until this month when my wife started using it while teaching at home. The pneumatic lifter is broken, and gradually lowers when you sit in it until it is at its lowest level. We were told they would repair it if we sent the entire chair back, and paid an additional $75 shipping to send it back to us... that's about $125 round trip for an under-warranty repair. Contacted Steelcase and they identify Madisonseating as a grey market reseller, frequently reselling used items as new or misrepresenting older models as new. The series of emails I had with them can only be described as hostile on their part, with no solution being offered that didn't wind up costing us significantly. In addition, the warranty on their site states "All items sold as new will include a (1) year warranty from the manufacturer directly." This is patently not true, as we discovered when we approached Steelcase. They are NOT licensed resellers and cannot offer this warranty. We will be reporting them to the Better Business Bureau. Buying from them is NOT recommended.

I would rate zero stars if it were possible. I paid $700.00 for an "open box" Leap V2 chair and received a used, broken (seat adjustment lever broken off) chair that was covered in some type of orange film and improperly packaged. There were gouge marks all over the bottom of the seat where it looked like someone used a screwdriver (repeatedly) to try and remove the seat bottom. Any damage that was done to this chair in shipment was obviously caused by their poor packaging and I let UPS know this after the company filed a bogus damage claim with UPS! I sent the chair back and was told they would send a check instead of issuing a credit to my charge card. If I wanted an immediate credit, it would be less the 3% fee that Amex charged them to use my card! Amex didn't agree with that, obviously and they are now investigating this company's practices. Totally rude, unprofessional staff who argue instead or resolving issues. I wish I would have done more research before buying from this company as there are a TON of negative reviews online. It appears at least 40% of the people who do business with them are unsatisfied. Looks like the site with the greatest percentage of good reviews is theirs. Go figure! Do yourself a favor and spend more money for a new chair with a factory warranty. There is a big difference between "open box" and USED. Steelcase and all of their dealers ship for free.

I ordered a Herman Miller Aeron and paid extra for the larger C size. I am not an exert on these chairs and assumed that they had sent me the correct size. About 22 months later, another vender (selling headrests) asked me to check the size of the chair based on the number of small bumps on the back - lo and behold, they had sent me a smaller "B" sized chair.

When I tried to switch out the chair I was simply told there is a 30 day warranty. The extra $49 I paid for the larger chair I never received was not refunded and I am stuck with the wrong sized chair for my frame. I am extremely disapointed.