Alice V.

I bought the Aeron chair as a gift for my husband. The lumbar support will not stay on - pops off every time he sits in the chair. I read the warranty and saw I would have to pay to return the chair for repair. That is clear. The company offered to send me the part to repair the chair (which the warranty allows as an alternative) BUT I have to pay for the part, which is not what the warranty says, or at the very least the language is meant to deceive and mislead the customer. I just bought this chair and should not have to pay for the repair part (which at this point I have no idea if it will fix the problem or not). I see why Herman Miller has sued this company for selling furbished chairs as if new and under cutting their price. Pay full price and buy from a reputable distributor.