Bought a pair of shoes and not less than 12 hours find it on sale on their website! RIPOFF! Different prices for different customers!

I tried reducing the number of emails. Then I tried unsubscribing entirely -- several times. Then I tried emailing customer service -- several times. I am STILL getting daily emails. Spam is illegal, Madewell.

First time I ordered a pair of shoes, they arrived and they didn't fit. Madewell said I needed to place a new order to get a new size, they were out of stock and couldn't help. Okay, crummy luck… but oh well. A month later I ordered 3 pairs of pants, when they arrived I received 2 pairs of jeans that I did not order. When I contacted customer service they said I had to place a new order. But guess what, the items I originally ordered are now out of stock for the next 4-5 months! Madewell did nothing to compensate for the inconvenience and instead gave me label and told me to return the items they wrongly sent. I get mistakes happen, but honestly not worth the hassle shopping here.

They cancel your order after taking the money (expensive items on sale to make it interesting). Then no way to access your account, or the customer service. You can ask password reset but enter a loop. The emails to customer service cannot be delivered. This is a SCAM site: https://www.madewell.com/

Incredibly overpriced Chinese- and Vietnamese-made junk. Returns take FOREVER...if you don't have a Madewell brick-and-mortar store near you, you will have to make your returns via USPS, and you'll wait an eternity for your money back. It's just not worth the trouble for such ordinary items.

I placed an order then had to reorder my item. I returned bc it didnt fit and was promised a giftcard and also was charged for my item...no integrity with this company and all lies.

I bought a suede bucket bag from them. It's very nice looking and exactly what I want — except the bag arrived with a foul odor. Online research suggests that bad smelling leather comes from cheap and/or unethical manufacturing processes. Chat and email to Madewell resulted in an immediate issue of a return label. I actually want to keep the bag, but I do want to know why it smells and how to remove the odor. No response. There is no way to connect with someone by phone, and no attention to listening to the customer. You only get chatbot a, virtual assistants, or humans trained to function as bots. When I told my daughter I'd ordered something from Madewell, she told me about their dicey reputation. This confirms it.

Returns are a huge pain with this company. Lots of hoops to jump through just to get a refund or a different size.

Great customer service with prompt responses to any questions I had. The GFRP bar supplied is very good quality. Pleasure to desk with

I have requested to be removed from their email lists over 50+ times now - and they continue to bombard me with at least one email a day - which I have now marked as spam. DON'T sign up for their email list unless you want to experience this.

I am very disappointed with the customer service of Madewell. I bought my jeans over a year ago, and unfortunately, Madewell only looks at the 'calendar age' and not the physical age of a product. I provided photos of the jeans and there are no signs of wear and tear anywhere, while there is a perfect rip in the denim along a seam of one of the back pockets. I rotate these jeans among many others and I wash them minimally and always with cold water. This way my jeans last me about 10 years.

None of this matters to Madewell, which to me means they don't stand for their product. They lost my loyalty for sure.

I'm a big believer in you get what you pay for, well not with Madewell. Their products are not cheap in the slightest and their shipping was terrible. I usually buy Madewell from Nordstrom; this was my first time buying directly from them. I did not understand they had different ways to get your item shipped so I was confused as to why my product was taking so long to ship. When I contact them, they were completely unhelpful and just copied and pasted a response. When I order from Chanel, I have a tracking number by the end of the day. If you are ordering $150 jeans, you should be able to count on great service. I will never order from Madewell again. It's back to Nordstrom for me!

Had to ship a return. It was posted w/in 30 days, but it has to be received and processed. TERRIBLE!

Bought this shirt at after season sale last summer. Consequently didn't wear it until this summer. Wore once- button broke. I sewed an extra they had included (( hate sewing). Wore the adorable comfortable shirt. This time 4 buttons broke. I called Madewell they don't consider this defective. They did credit 50% refund but still, for less than 4 wearings? It's defective. Beware of Madewell buttons!

I wanted to return a new item with tags (didn't fit) that was received as a gift over the holidays. The item was purchased in advance of the holidays. People usually do their shopping "before" Christmas. I was told that they would take an exchange (even though I was planning to exchange it for an even more expensive item). So I'm stuck with a sweater that doesn't fit. Although I appreciated their quality in the past, I will never buy from them. They don't honor the fact that people have busy lives..

They had 70% off sale and I placed an order. My credit card was charged on the third day but I never received shipping confirmation. Two weeks passed I had to contact customer service. They said due to system error they couldn't process my order and will cancel my order. Easy excuse. Why did you charge me in the first place? They still have the item in stock. So they just use the sale to scam you into placing orders so they can charge you and get the money. They refund you later but they had your money for at least a few weeks.

Placed order, 11 days later Madewell cancelled the order as they didn't have the product. Really, is their inventory system that bad?

I've had two pairs of jeans from Madewell that I have had to throw out within 6 months. The first pair ripped in the crotch area and the zipper broke on the other pair. I also had a shirt from there where the sleeves started to fall apart at the seams. And it's not like their stuff is cheap.