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Natalie A.

  • 1 Review
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Experience: Clothing & Fashion, Health

Member since February 2021

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1 Review by Natalie

2/8/21
Verified purchase

I ordered men's jeans in the fall of 2020. They were worn a handful of times before they suddenly split about 6" on the back pocket area. When I contacted Madewell, they told me I was outside the return window of 30 days so I was out of luck. They questioned if my boyfriend was doing construction work in the jeans (he works as a media director at a church - mostly a computer job & also didn't wear jeans too much during his work from home time during the pandemic). After sending a couple of emails with my dissatisfaction with their product & wondering why a company with the name "made well" had a faulty product, they had me send the jeans back. Despite being out of their strict 30 day return window, they sent me a store credit in the amount I paid for the jeans. I'm glad they stood by their product! I will continue shopping with them!

Tip for consumers:
If you are having issues with quality outside the 30 day return window, keep being a squeaky wheel

Products used:
Jeans

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