I purchased a pair of jeans and was informed they would not ship out until 2 months after my purchase date. On my 2 month delayed shipment date I reached out to confirm they had been successfully shipped and the answer was no. Now they are moving the date back another month and half before shipment. It's one thing to agree for a rediculious wait but adding another month and a half to an already 2 month wait is outrageous. If you dont have the product in store to ship for over 3 months... dont advertise it as available. If you want a 3.5 month wait on your product order now.

If i could give a 0 rating, i would... i ordered from their site and delivered the wrong color twice. I called their customer service and told me that she will make it sure that i will get the correct one on the third shipment. On the third delivery, i was so excited, i thought third time would be a charm but it was more of a disappointment coz the item was damaged and the damaged on the item was very obvious and yet they still ship it. Such a shame that the company wouldnt make up for the two wrong deliveries then ship a damaged item the third time... order somewhere else. Save yourself the trouble of going back and forth ups to ship the item back... i do a lot of online shopping but this is the worst experience of all... top of my "never again" list...

Sadly I will not be spending my money at Madewell ever again. THey don't care about customer satisfaction. I tried to return a pair of jeans unworn, missing tags a week and a half after buying. They refused to accept them and wouldn't even give me a store credit. I won't be shopping at Madewell or Jcrew.

If you are making an online order be prepared for very poor shipping standards. They use a very inefficient shipping service that goes through the USPS. Why not give people directly the USPS tracking no. So they can follow up where the package is. It wasn't until I called the customer service that I realised that the tracking no. Was for USPS and by then the package was already reshipped back to them. And now they want me to pay more to ship a new peice. I think I can do without their jeans.

Within 8 weeks, three of the four tee-shirts that I ordered had small holes in the front. I submitted a review that was approved by Madewell, but not published anywhere that I could find. I question the legitimacy of the glowing reviews on the website. If you are looking for a disposable shirt, you have found it because Madewell does not allow returns for shirts that have been worn and washed. DO NOT BUY FROM MADEWELL.

Great customer service with prompt responses to any questions I had. The GFRP bar supplied is very good quality. Pleasure to desk with

Placed order, 11 days later Madewell cancelled the order as they didn't have the product. Really, is their inventory system that bad?

I ordered something a month ago and Madewell put the wrong shipping address on it (which I can't believe that FedEx accepted). I was supposed to get my package about a month ago but because of the wrong shipping address it is now lost in the mail and will probably stay that way. I contacted customer service and they said they couldn't help. THEY PUT THE WRONG ADDRESS ON THE SHIPMENT NOT ME. So now I am out $120 and will probably not get back. They also had USPS be the return to sender, when originally FedEx shipped the package. But why? I will never shop at Madewell again.

Don't use this website. Fake website. Not delivering any order. No refund... no customer care simply earning with website. Government should ban this type of website

I was notified earlier today from the fraud department that this site allowed my stolen credit card to be used on their site. BEWARE of transactions through this site

Bought a pair of shoes and not less than 12 hours find it on sale on their website! RIPOFF! Different prices for different customers!

DO NOT BUY FROM THIS COMPANY! Just ordered a pair of On Cloud shoes and they sent a used/return pair that don't have both sets of laces that the On Clouds come with. I would recommend buying from another company.

I love Madewell's products and they have awesome sales. They are, however, dishonest with their mail returns. If you return your purchase and it's received within 30 days of the purchase date, you're told you'll receive a FULL refund. When you submit for a free return shipping label, you're even told within the email what date Madewell must receive your return by in order to get a full refund.
I mailed my return and tracked it online. I saw it was received 5 days before the return cut-off. I kept waiting for an email notifying me that they'd received it and were refunding my credit card. TEN days after the online tracker showed they'd received my return, I got an email saying they'd *just* received it and were issuing me store credit with shipping taken out because my return was past the 30 day cut-off.
I called customer service and said I should receive a full return to my credit card. They agreed that Madewell had made a mistake and said I'd receive a full refund to my credit card. The next day I got an email showing I was refunded for the shoes but shipping was taken out. I had to call Madewell a second time and point out this error. The customer service rep agreed that it was an error and separately refunded the return label charge. Point is: if Madewell rips you off, they'll take care of it IF and only if you call their attention to it. But you have to stay on top of it. It's frustrating and dishonest.

I ordered a two accessories with customization. I ordered it quite a while ago, about a week and a half now, and I haven't received any other details other than "in progress" on my account. I thought it will take maximum of two weeks, but when I called the customer service, they don't have any idea when this will be completed. Madewell is a huge company, and my mom and I shop at the store about twice a week. My mom and I have been an Insider for about 3 years now, and my expectation for Madewell has decreased a lot. We spend at least a couple of hundred dollars every month and I don't think I want to shop at Madewell again. The customer service representative I spoke to was telling me that they can't do anything and if I want to change the shipping address, I have to do that through UPS. He was emphasizing that they don't take any part in that and I should do that on my own.; he was not respectful. The service and shipping details is very inconvenient. I realized that Madewell is great and they make it great on the outside, but inside they actually lack in important necessities that clothing brand should do.

Returns are a huge pain with this company. Lots of hoops to jump through just to get a refund or a different size.

Had to ship a return. It was posted w/in 30 days, but it has to be received and processed. TERRIBLE!