• Tommy Bahama

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Tommy Bahama has a rating of 2.8 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Tommy Bahama ranks 484th among Men's Clothing sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
12
See all photos
How would you rate Tommy Bahama?
Top Positive Review

“Best Service and Best Food”

Anita G.
5/13/22

I was skeptical about a restaurant named after a clothing line, but I was pleasantly surprised. The food was spectacular and bountiful and the service was impeccable. It will be the first stop when I return to St. Armand's circle. I heard that there was a store on the premises as well, but I did not visit. Was too enthralled with the restaurant and my Thai Scallops and Shrimp!

Top Critical Review

“Sent me the wrong color Polo Shirt”

George A.
6/5/22

I ordered a MLB Polo Shirt and they sent me the wrong color! Upon contacting Tommy Bahama I found out they were out of my size so evidently they thought it would be OK to send me the wrong color……WRONG! I offered to swap it out for another MLB polo shirt but they would have to charge my credit card until the return was received…WRONG! I would have expected better from them but will not buy anything from Tommy Bahama again………Terrible service! Color was suppose to have been royal blue and not dark navy…….

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user georgea1105
3 reviews
1 helpful vote
June 5th, 2022

I ordered a MLB Polo Shirt and they sent me the wrong color! Upon contacting Tommy Bahama I found out they were out of my size so evidently they thought it would be OK to send me the wrong color……WRONG! I offered to swap it out for another MLB polo shirt but they would have to charge my credit card until the return was received…WRONG!
I would have expected better from them but will not buy anything from Tommy Bahama again………Terrible service! Color was suppose to have been royal blue and not dark navy…….

Thumbnail of user dominickf49
1 review
0 helpful votes
January 5th, 2023

Quality has went downhill. Fabrics are thinner and lighter weight size inconsistent value is no longer there. Trust pilot asked for proof of purchase this just a tiny bit of what I own I have totes full of there clothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elainep539
1 review
0 helpful votes
January 18th, 2024

I purchased a Tommy Bahama fedora hat from either Macys or Bloomingdales. Wore the hat maybe 3 times. It is in perfect condition no marks.

Put the hat on and the top of the crown split more than 50% around the hat

Stitching let go

Contacted Tommy Bahama guest services and they are telling me to deal with the store I purchased it from.
Not ok - they should be aware of the quality of merchandise that they are putting their name on and profiting from

Thumbnail of user anitag26
10 reviews
18 helpful votes
May 13th, 2022

I was skeptical about a restaurant named after a clothing line, but I was pleasantly surprised. The food was spectacular and bountiful and the service was impeccable. It will be the first stop when I return to St. Armand's circle. I heard that there was a store on the premises as well, but I did not visit. Was too enthralled with the restaurant and my Thai Scallops and Shrimp!

Tip for consumers:
Hint, if you make a reservation and your time slot is not available, try going earlier. There are often tables available.

Products used:
The restaurant menu

Thumbnail of user billw1395
1 review
0 helpful votes
January 15th, 2023

I purchased 4 casual shirts - 3 short sleeved and 2 long sleeved. After wearing them for 1 seasons, the material frayed and had holes. It wasn't in just one of the garments that had these problems but all of the products. I contacted customer service and they told me to contact the retailer (Macy's) for their return policy. Tommy Bahama assumed not accountably for the very poor quality of their product. From a company that charges a premium price, I would expect a premium product. I've purchased similar products from Land's End that I'm still wearing 10 years after I purchased them. If you're looking for a great product and a company that stands behind their products, buy from Land's End.

Products used:
shirts

Service
Value
Returns
Quality
Thumbnail of user leslieb487
2 reviews
1 helpful vote
December 22nd, 2020

Never have a problem with Tommy Bahama. They ship quickly and the quality is always good. They do tend to run a little small.

Thumbnail of user rons1126
1 review
0 helpful votes
February 15th, 2022

I purchased 2 pairs of jeans that were shipped with Tommy Bahama's Free ground shipping on Feb. 3. By Feb. 11 they had arrived in NJ, one hour south of NYC. They sat there for days: as of Feb. 15 still had not been delivered. I emailed them; I called them. The best they could say is the jeans may be delivered by Feb. 21, which is 12 business days. So, if you order something from Tommy, don't take the free shipping option unless you are willing to wait for weeks for it to arrive. I could have walked from NJ to NYC faster! Quick shipping is part of the customer experience.

Tip for consumers:
don't use the company's free shipping

Products used:
jeans

Service
Value
Shipping
Thumbnail of user verodic
2 reviews
0 helpful votes
March 8th, 2020

I love this site. They have great styles and selections. The website is easy to use and very user friendly.

Thumbnail of user petritz
1 review
0 helpful votes
January 22nd, 2020

Great place and great prices shop there all the time I always The referral to my friends they have a great customer service and they always notify me on my email what specials they have thanks Pete

Thumbnail of user adamd849
1 review
0 helpful votes
September 9th, 2022

I tried numerous times to send an egift card for my brothers birthday. Numerous times I tried sending $100 dollars for his gift card. It kept saying the gift card was unfortunately out of stock. Then I called customer services to order directly and even they couldn't handle it. Quite conveniently, the cards that you can order are over $100 dollars and those gift cards are in stock. What a crock of $#*!! These people are terrible.

Products used:
None cancelled order

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Tommy Bahama?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tommy Bahama?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business