Macy's

Bought the Gucci Bloom perfume from Macy's. It has a lovely, long-lasting scent but it is a bit on the pricey side. Shopping was easy but delivery was a tad slow.

Macys has come up with a new type of bait and switch and because of their business practices I will never shop in Macys again. Today I went into the Men's Department to buy two pair of Haggard pants. The pants are always $44.95. I always use my Macys credit card because the company sends me monthly coupons that are good for all products, "even products on sale." When I got to the register I was told none of the coupons could work. They are valid until August 13, but not valid today. I expected at least 30 percent off. I decided not to buy the pants. This was the second time the store refused my coupons. I told the clerk I didn't want the pants. After I left the store I received a noticed I charged $96.28 on my card. I went back to the store and found a manager. She told me Macys doesn't honor the coupons because the pants were on "Special." That's right. They are always $44.95, but they place a red sign over the displays that says Special. Bait and Switch. The bait, the coupon. The switch, special instead of sale. The had the charge removed, cancelled my credit card and will never shop in Macys again. I was a gold credit card customer and that's how I was treated. I recommend you beware of this Macys practice and boycott the stores.

I spoke to Lauren and a supervisor named "Z" regarding my canceled order. Two days ago I called to have my online order canceled. Per Macy's policy "Online shipped orders: 30 minutes to change or cancel your order". I called within the first 10 minutes. The agent did not successfully cancel the order. I called back to confirm that the ENTIRE order was supposed to be canceled. Not only am I being charged the full order amount, but the supervisor told me "the only option is to dispute the charge with your bank". Great business practice to tell your customers that they are better off disputing. This is exactly why I stopped shopping with Macy's for 2 years, and the sole reason I will not shop here again. I shouldn't be inconvenienced because a Macy's agent did not perform their job and cancel the entire order, and it is ludicrous that I have to wait 3 weeks for an item that should never have been shipped out in the first place. For a million-dollar company, you have poor customer service resolutions and a lack of ownership of this issue. I would hope you provide proper training for your agents. Because if the only resolution is to dispute with our banks, Black Friday will leave you out millions of dollars in chargebacks and dissatisfied customers.

12/28/22 12:26PM
I have been waiting for a credit from Macys of $101 and a replacement credit card since June 2022 there was fraudulent charges on my account in June and I called that month I physically went to the store and spent two hours trying to fix this! I was assured at the time that they would send my credit of $100 out and my replacement card at that time. I never received either and since then I have called 12 more times and visited the store three times each time they've told me I will receive my new card in 7 to 10 days I still have not received it! I finally got the credit in the mail on December 12 but no card when I called today they said all credit cards are delayed! IT HAS BEEN 6 MONTHS! THIS IS THE WORST COMPANY TO DEAL WITH!

The site is easy to navigate. Finding items that are just right is possible and fun. Especially, when reading the reviews that are helpful to complete the purchase.

Terrible foreign costumer assistance we paid with American green dollar and we like to talk with another American resident and be available to take care what ever the problem we by here in USA not also were macys will never see another penny of my again should everybody due the same maybe this way they will get the message be patriot be American hire American resident in American territory is not need for this nonsense

I got notice that my package was delivered by Macy and it never was. The package was delivered somewhere else but every time I ordered something I got the package is Macy slacking

Furniture order cancelled by them due to their timing issues - worst customer service, worst experience - don't shop here / especially don't order furniture.

This review is for item W*******. I ordered size 8 which goes perfectly with my measurements per THEIR chart. The dress arrived in good time manner and the girls kept me informed the whole time. However, when I tried on the dress it did not look like the picture. I am a curvy very fit girl, and the dress did not look good. Hips and chest were tight but the waist was loose so it creates a bag that makes it look like I have a belly. I could not raise my hands because of the arrangement by the shoulders. I even took to alterations to see if something could be done, they said no because the dress was cut wrong and waist and hip were almost same size. I contacted them and sent pictures of dress with a tape measurement so they could see they did something wrong. The replied back saying they have checked the dress before and they consider it was good (like saying it was my fault) but they just sent a picture of the dress hanging with no measurements to prove me wrong. RETURN POLICY SAID THEY KEEP 50% OF THE COST PLUS I PAY SHIPPING!. Do not buy from this site, I lost my money and now I Have to start over!

Measurements should have been bust 35.5, waist 28.5, hips 38.75... look at picture and see how they messed up and do not want to take responsibility

Looking at their site online saw some boots for 29.00 which I thought a great deal I ordered the boots put in my credit card info etc pressed button place order the receipt came on the screen $240.00 then there is no phone number to call them they start a topic you want to find info so I go under how to cancel order they tell you if you cancel in 15- 30 min you can get your money back IN TEN DAYS however if you ask for refund after 15 min they keep your money ship the unwanted order then YOU have to ship it back to them wait many more days to get your money back NOW IF THIS IS NOT A SCAM TO HOLD ONTO YOUR CASH I DONT KNOW WHAT IS
I must say I am shocked at how sleezy this once great store has gotten I warn everybody not to shop this store
Ps I had bills to pay with the money macys stole and now CANT PAY MY BILLS wow thanks so much Macys crooks

Best clothing store to shop at for any occasional day such as party, holidays, wedding anything u can name. I always shop here been coming to buy my clothes at Macys for over 4years now, i love their levis they be perfect fitting nice color good linen, i get every brand of clothing here polo, nautica, ecko, victoria secret, levis, perry elis, my heels, my gym shoes, timberlands, i get my fashion from here i feel like i should get sponsore for shopping here hahaha, anyways great clothing store Love you macys thanks for the best clothes i have & for the more clothing on the way, keep sending me magazines monthly for the new Trends!..