Macy's

Received order quickly, all garments 'as advertised'. Sizes and fabrics correct. Received regular updates on order from 'received', fulfillment to shipping, including tracking.

I recently ordered a long winter coat and received it a lot earlier than was expected. I have ordered quite a few things from Macy's online over the past few years and have never had a problem.

Item not available as soon as holiday sale begins waited on an item for a month to get the savings no information on when item may become available. No help with this

I ordered some dressy boots from Macy's at Christmas time. I was delightfully surprised that they arrived early and was able to have them to wear to a Christmas concert that night!

They can't speak English, they don't resolve the problem, they keep you on hold forever,@Macy's corporate you can do so much better and if you want yo keep your customers you will

I got my package from Macy's just yesterday, and there was a stain on my blazer and my skirt was all stretched out. Maybe there was an error, but overall, the shipping was FANTASTIC and the way it fit was amazing!

Let me start this off by saying Macys used to have top notch service. But Ill be honest I have a hard time remembering when that was. The last few times I have placed an order there has been an issue and customer service has been a nightmare. Recently I ordered some pillows online. When I received them I noticed one had been a previous returm so I called customer service. They gave me a hard time because the order was placed using my husbands credit card so they called him and got authorization to speak to me regarding the account that is in MY name. Well I noticed on their website that they issued me a refund so I went to our credit card statement online to verify and was shocked to see I was actually charged twice. So I call them and they tell me they cant speak to me about the account without my husbands approval I said you already got that from him the last time I called. Then explained to them thats hes out of town in a class for work and wont be available for 4 more days. They still wouldnt help me. I'm beyond done with Macys. Not only did they send me a used/returned pillow, then gave me an incredibly hard time when trying to return it but then charged me twice. I rather pay more somewhere else than deal this garbage. It should be illegal for a company to debit your account without approval.

DO NOT BUY FROM IZIDRESSALE.COM. Despite what website says, it IS NOT located in the UK. They make and ship poorly constructed, mis-sized dresses from China. They WILL NOT accept returns or refund money.

I usually wear size 18-20 and according to their size chart I was a 20. To be safe, I ordered a 22 so it could be altered down to fit perfectly. The dress I received was way too small in the bust, measuring barely a size 16 according to their size chart.

They offered to send me 3" of fabric to add to bust, or I keep the dress and they send me $5.

Macys costumer service is HORRIBLE! Just totally horrid!
I'm an Australian buyer, bought a bag online from Macys, 10 days after not even receiving a shipping confirmation email decided to email contact them. Few hours later they got back with the most appalling reply! Telling me my order got cancelled (and they didn't even let me know that it got cancelled). The thought that the item was out of stock, but then they found out they have more of the same item in stock, so told me to re order! Yes let me just spend more money $$$ whilst the money I already spent on the bag is withheld. They didn't even apologize for the inconvenienced they caused me. Pretty much they explained in a bad manner what went wrong and ‘'HOW I HAVE TO FIX IT''. Instead of fixing the problem themselves, ‘'let me see maybe send me the bag now that you have it in stock''. But no instead they informed me that I have to re order it spend more $$$ and time and then have to go contact their partners to get my money back for the bag spent which is withheld and which will take few weeks to get back. I online shop a lot, If something goes wrong with the order most other companies acknowledge what they did wrong, i. E by actually contacting me and telling me that the order is cancelled, they either fix the problem and if they cannot they would refund the money and apologize, give me a voucher or discount codes for the inconvenience caused. I will never shop at Macys again thats for sure, they receive 0 stars for their customer service. I am still very shocked!