Macy's

During the Black Friday's sale, I placed an order online with my credit card and this order went on reversal 5 times. I called my financial Institution and they advised me there was no problem on their end. I called Macy's customer service and spoke with 3 different customer service representatives and none of them gave me any satisfaction on how to address the issue with my order.

I also placed my order with a customer service representative using a separate debit card. The customer service representative assured me that my order was processed and went through. Within the hour, my order was again cancelled by Macy's. I was also told that i did not meet Macy's verification tools which was never explained to me and why?

Macys customer service was so horrible to the point where It was super frustrating and unsatisfactory. Truly horrible experience.

I'll begin with, customer service, they have none, it doesn't exist, second,, if you are unfortunate enough to be an employee, beware of the AP (asset protection) Nazi's, truly the modern day Gestapo by any standard, heaven forbid you would honor a sale item to a customer, or go out of your way to let them know about any online coupons or discounts available to them, my god, you would think you took food out of their mouths

3/22/15... my mom and I went to Westfield Macy's in Palm Desert. It was Moms 80th birthday and she wanted a nice watch. The watch department was very busy so the department manager, Val, showed up. She was nice, fun and very patient while mom tried on several watches. After deciding on the perfect watch, Val turned us over to Susan Marquez, sales associate. She was amazing, knowledgable, fun and treated us beautifully. She made the watch a perfect size, explained warranty and concluded the transaction. Both Val and Susan wished my wonderful mom a happy birthday. Kudos to these two women in the watch department.

This is a review of Macy's flagship store in Manhattan. First, my salesperson stunk of body odor. It was difficult to even deal with her. That aside, the salesperson assured me that if I opened a Macy's charge, I would receive a $100 statement credit. In fact, I received $100 worth of Macy's credit if I buy something else within ten days of receipt of my billing statement. This is a sleazy and illegal sales tactic. I should file a complain with the NY Attorney General. Never again, Macy's. Now I understand why your stock is in the tank.

I get a perfume today for my birthday. I don't like to much. I drive to Macys westshore Tampa. I ask a old lady with a pice fabric in her face for retorn. She ask for a receipt. I show her a online receipt. She ask for I follow her and she told me they don't accept Channel retorn.
At Macys website says:
"We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
Note: Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return."

They don't say anything about don't accept Channel product.
Macy in Tampa already have reputation and now I understand why.

I received a notice that my package would be here last Friday. Every day since (this is the following Friday) Friday, I received a notice my package will be here the next day! Ha! What a joke! Very, very irresponsible, undependable and not trustworthy! So buyer beware…. Stay away from online ordering!

I bought a comforter set, with my major credit card. Thank GOD it was not my ATM card. I authorized 329.00. They authorized my card 3 times! So I had a hold on my card for almost 1000. 00. They claim that they charge the card for the sale and then charge for the shipped items and then charge again for the remaining items shipped. What kind of system is this?! I could not use my card bc it had a hold and I was on a business trip! Buyer beware! Macy will steal your money. It will take at least 7to 10 business days for the hold to be released! This is the most ridiculous system I have ever heard of!

I was preparing to make a sale, and the terms of service indicated that I COULD NOT write a negative review. They seem to have a lot of Think Geek material, and I was excited for a low cost alternative. But again, the terms of service are incredibly messed up. I've never, EVER, seen anything like it.

I contacted customer service, and eventually got through. I asked them about the terms of service, and they indicate that I could not, in fact, make a negative review of the site, EVEN if they screwed up. F-that.

Anyway, it turns out that Kleargear.com is in a huge scandal right now because of how screwed up they are. SHOPPER BEWARE.

Not happy with Macys right now! 3 online orders got canceled on me, not surprised since l was using my rewards card. Unbelievable, thinking of canceling my credit card after this. Two weeks ago 4 of my orders got cancelled and l just found out yesterday and l had to go shopping to get my father and nephews their Christmas presents. I didn't even get a call from Macy's to let me know.

Attention all maycys chopper when you buy something from the store online make sure that he said that you can exchange or return. I bought some guess tops when I bought them. They didn't said that was final sale now now that I check my delivery said there is a Final sale but if want to purchase again they don't mention anything on the top. It looks like it's on sale but it doesn't said that is final sale. I don't thinking you you should treat your customers like that you need to be honest because when you shop online you don't know if that's gonna fit you or not, but sometimes the ordering extra stuff that you need to return and I don't think it's a final sale because it's doesn't said on the post only in my orden by the way, I haven't received my order yet

Macy's made the error, They lost my card, screwed up my bill, never billed me and charged a late fee. I never got a bill. I couldn't reach a human being. I didn't have a credit card # to pay my bill. Once I got a human being I paid for the merchandise but they said they would remove the late fee.
THEY LIED!

An employee by the name of Farzana who works in the Jewelry Department at Macy's was a humongous help to me making my purchase. She went above and beyond for me and I was very impressed. I give her a rating of a 10!

Went online to order a gift. An old order appears along with new online order. I delete old order items. Previous shipping address used for old order comes up along with credit card used and it quickly changes to "Thank you for your purchase" before I can change it! Try looking online for number to call to change shipping address. This was like finding a needle in a haystack. Finally get ahold of someone and I just cancel order. Of course I'm told I have only so much time to cancel. I tell outsourced customer service rep. That I wasted a ridiculous amount of time trying find number to call and she will cancel the order or I will call my credit card company. She cancels it and I proceed to order online from Nordstroms.