MacMall

Doesn't get any worse than this. Stay away! I have never had such a terrible experience with an online store in my life. I did not receive any updates via email. I called the company for a status of my order, every time I would get the same response "it is in our warehouse and will ship when ready. The 4th time I called after 6 days I asked if they actually had it in stock and the rep chuckled and he said you are right we don't have it. I am now waiting for a refund and have lost valuable time/money as the component was crucial to one of our work station.

Terrible company and even worse customer service. Ordered an iPad and they essentially refused a return the item despite the product being defective. Return request was initiated one day after receiving the item and the company stated I must either 1) Go through apple to "verify" the defect or 2) return it directly to Macmall but with a 15% restocking fee. Neither of which is stated on their return policy! Needless to say I'm disputing this entire transaction with my credit card company, this is some really shady business practice and they're making up these return terms on the spot. While I've seen restocking fee's elsewhere, I've never, ever seen it being applied to a defective product or a company asking you to have the OEM look at it. Don't make my mistake, avoid this company at all costs as they don't stand behind their money back guarantee/return policy.

Ordered 2nd day Saturday delivery, didn't happen. Tried to find out status of order, didn't happen. Tried to cancel order and get conformation, didn't happen. Told to refuse order when delivered that signature would be required. Lucky waited around two days over holidays to not sign and refuse two deliveries, one was dropped without FedEx asking for signature, lucky to flag him down. Now calling not getting any conformation of returned packages. Being told 3-5 days to return, 3-5 day for refund, don't worry, be happy by customer service staff that can barely speak english, just saying. Buy from B&H if you want discount, everything with them went as advertised.

Placed an order online last night for 2 - iMac's for the business, but since the billing and shipping were different they needed the CFO's home # and name for a credit card in my name. MacMall used to be great, and before they charged sales tax, but after they were bought out by PCM; it has been nothing but a down hill failure.

So, they lost my $$$ and I ordered directly from Apple. Oh look, no calls or emails about the billing being different from the shipping. Go "fly" a kite MacMall, will never order from you again!

I ordered 2 graphics cards. I used my UPS Store box which I use for my business and they won't ship to it. I don't want these items sitting on my front porch to be stolen. The UPS box is much more secure but MacMall is scared they will be ripped off. What's the difference between sending it to a home address or UPS Store? At the store someone signs for it and holds it for me. On my porch anyone can grab it and MacMall gets hit with nondelivery and has to file with UPS of Fedex. Very poor service. They just los a $1100 sale.

Ordered on a Sunday and paid an extra $20 and their website said it would arrive Tuesday 8 pm. They charged immediately. Flood of advertisements began immediately. No confirmation email. When I called to get an order number, the phone was answered with a "hello?" and then someone else giving a macmall speil over who knows what. That call was so unprofessional I hung up and went to email. When I finally got to my order info, an extra day added to my order. A day when I'd be out of town and wouldn't have ordered. When I called again, I was getting some explanation about shipping and blah blah blah. This company has been in business how long? And they haven't bothered to program an accurate shipping calculator? Goes to show you how little effort they put into the company. The website looks like it hasn't changed since the 90s;.

On October 20,2018, I placed an order for item# ******* MFrt part number: BX*******I*******K, an Intel i9 9900k boxed processor for $528.99. This item was listed in stock at the time. On the same day, I received an email from a MacMall rep stating that my order was not available and was cancelled and that the "vendor or distributor has notified us that there will be no more shipments and no estimated time of arrival of this product." The very next day on October 21,2018, the same exact boxed processor with same item number was "in stock" again for $699.99, about a $171 price increase on an item they told me they had no more of and could no longer get anymore of. This feels like a bit of a shady business practice and I want others to know about this. I have the emails and screenshots saved to provide proof. I emailed the rep that contacted me about the cancellation after I saw the drastic price increase, but he never responded.

Ok, I placed 3 orders during thanksgiving. Missed one call, one of those orders were cancelled. Yes, they double check everything with you multiple times. That's all right I understand. Then I have one of the orders shipped to my company address instead of my apt. Cancelled without notice. Finally, my one last order that was confirmed via phone, they asked toooo many personal information that I almost want to give up. They told me est. Arriving date is Dec. 5. OK, now, I've been waiting for 2 weeks, no updates. And the shipping status is officially 'on back order'. Well done! I will never buy anything from this site anymore. Terrible.

I ordered two 3TB hard drives and they were shipped in a plastic bag with no packing material!
One drive was toast. Then they wanted me to spend 20 minutes on hold waiting for a tech support rep to confirm it was bad, email customer service would not take my word for it.
I called and spoke to a live person who was helpful and he sent me a return label.
Both email support and phone support said it would take much longer to process the return because I used PayPal. Why would anybody ship a very fragile piece of electronic gear in a plastic bag? Makes no sense, and the customer ends up on the short end of the deal.