I'll include my complaint trust pilot took down. If you go their site to see reviews you'll see a few more positive ones regarding MacMall, though I suspect these are bot (computer) ((fake)) generated comments.
"Area Man Get's The Run-Around From Fledgling Online Computer Distributor
Man. What a trip. For years my dad purchased through MacMall and got what he ordered quickly. I'm a videographer on a project and my computer finally went kaput - I needed a replacement fast.
I put in the order and received a call saying my product was back-ordered.
After being told I would receive a phone call in 24hrs regarding the wait time for my all-of-a-sudden back-ordered desktop order I was told I couldn't cancel the purchase because the one piece of inventory they had, was already shipped. Save yourself the time and go to the apple store like a normal person. If they don't have your stuff in-stock the purchase and return is a clown-show. Called 5+ times and sent emails to get no response in 4 days. Completely unprofessional, predatory sales setup. Evasive customer service. Had to call the credit card company to cancel it all because I couldn't contact the merchant. Steer clear!"
They told me that I could not cancel the purchase but they're just telling me that because they want the sale. These guys will steal your lunch money if they could.The mac was not listed as back-ordered on their site and I was only informed of the back-order after the pending charge had been applied to my capital one account.
After this I received an email through trust pilot from mac mall asking to help out (in a very going-through-the-motions-we're-not-really-trying-to-help-just-trying-to-keep-apperances robot response kind of way).
By then I was fed up and told them I had already gone to capital one to dispute the charge and that they were not to send me anything. A week later I receive an email from mac mall that notes they were shipping stuff and I tell them not to. They responded saying that they had already canceled the order. Guess what happened? They shipped me the iMac anyways. I refused to sign off on it and had it returned back to their warehouse, only to have it return the next week and my freakin neighbor signed for the fed ex guy. I don't know what my next step is but I gave them one more call before I take legal action.
I started using Mac Mall over three years ago and was originally very pleased with their service. I bought two MacBook Pros, several AppleTVs, and iPads. In the last year or so, I have had more problems than I can count with them. They switched me to a business account, and when I ordered a new AppleTV last year, I received a call from my "business rep" Maxwell Bloom who said I should have ordered from the business site. He "canceled" my original order and reordered it under my business account. I ended up with two (because he didn't cancel the first), and it was like pulling teeth sending the other one back. I recently called Maxwell asking for an Asus ThunderboltEX II card. I specified I didn't want a ThunderboltEX II Dual (which is not compatible with my motherboard), and he assured me it wouldn't be a dual. When the card arrived it was in fact the dual. I have been trying to return it for three weeks. I made the mistake of giving them one last chance today and told him I would order a GA-Z170X-Designare if it could be shipped today. He said it would, and I told him I'd take a Sabertooth Z87 if they had one. He said they did. After I received the order confirmation it showed I was being shipped a SUPERMICRO C7Z87 instead of a Sabertooth Z87 AND the GA-Z170X was on backorder. I left several messages and can't get a return call. The other people at MacMall say I need to talk to him and won't help me.
Ordered and it is delivered.
Prices are usually better than Apple. Site is ok.
Good experience buying an inexpensive MacBook Pro at MacMall. Cheaper than Apple Stores.