MacMall

I RETURNED A NON-FUNCTIONAL ITEM AND THEY TOOK 25% OFF RESTOCKING FEE!
BEWARE! S C A M M E R S! I still wonder how Apple let them be authorized seller?

We called them to talk about ordering a laptop and gave them our credit card info to order. They soon told us that they saw a better, newer product in their inventory that we might like instead. We said that we would think about it and research it, but they were not to place any orders until we got back to them. They agreed and we hung up the phone. We had their number to call them back. In the meantime, we started to consider other options. We did some comparison shopping and discovered they were overpriced and this was not a cheap item or a quick decision to make -- it was a new laptop. During this time while we were deciding, they started ringing our phone off the hook. They must have been getting nervous hoping that they weren't losing a big sale. It was really annoying. Finally, we decided to go with another company that we were more familiar with. But before we got back to them, without our consent, MacMall representatives claimed that we placed an order. They just picked one of the two laptops for us and they placed the order with our card. The price was almost $2000.

We talked to them again to say that we had definitely not decided to order and that they did not have our permission to place the order. They disagreed and said that the laptop was on its way. We said that we wanted to return it. They said no, they did not want to take a return. So, we took the dispute to their payment processor, PayPal. We spent some time going through a resolution process and PayPal was very helpful and orderly with a list of questions, answers and instructions. We received the laptop in the mail -- the computer that we did NOT order -- and we took instructions from PayPal to return it to MacMall's business address that they had on file -- against MacMall's wishes. MacMall gave us the run around refusing to confirm whether or not they received the return, but PayPal determined that they had indeed received the laptop back according to the tracking information. PayPal then forced a refund on MacMall's account and finally, we got our money back.

We cancelled the credit card because some of their comments sounded creepy, especially in light of what they had already done.

Our experience was like walking into a hornet's nest. Their website was not organized as well as some others, their prices were not as good, their customer service representatives did not really understand what they were selling, they were rude, annoying, unprofessional and they used our credit card without permission. If you read this and have already run into trouble like this with them, please don't hesitate to file a dispute with their payment processor. And write a review. People should be protected from predatory business. We decided to go with B&H Photo Video instead - a huge electronics store based in New York. Their prices have always been one of the lowest with no problems, no disputes.

I purchased a new MacMini($1394) online on October 28th 2014 and during the ordering process their website displayed, the following items were as Zero dollars or "Free": 1. Parallels DT 10 & Win 7 Pro (installed) 2. MacAlly iKeySlim USB Keyboard 3. Belkin Conserve Socket 4. KANEX USB to Ethernet Adapter 5. Emtec 64GB Candy USB Flash Drive - C400 6. Promise Pegasus2 R8 32TB RAID System
So i added these to my order. But when i received my order yesterday, i got only mac mininbut not any of the items. When i called their customer service, they says its their website problem and sorry. That's it which is very bad experience. I made the order through them because i saw multiple commetns from users on google that Macmall offers these as free. I will not buy again from them. Very bad experience.

I ordered a Bravia 65x930c 4K television from MacMall at a competitive price. At the web site, it was indicated that the TV was in stock. A few days later, they called and told me that the TV was backordered, and wouldn't be shipped until the next week. During the week, I noticed that the price for the TV at the web site increased by about $250. I continued to call the customer service about when the TV would be shipped and they continued to push back the date, asking each time if I would prefer to cancel the order (which I didn't as I suspected that they were trying to weasel out of the price that they sold it to me for). After pushing the date back 3 1/2 weeks, on a product that during this time always indicated 'in stock' at their website, I received an email from them that they didn't know when they would receive any more TVs, and they cancelled my order.
For anyone reading this review, be very aware that this company utilizes very shady practices to try to lure customers to them, with no intent of ever following through and honoring the sale that they contractually agreed upon. It isn't as if this is an obsolescent model that Sony no longer produces (it is one of their most prominent models of 4K TVs that they released this year).
If you see a product at a good price at MacMall, you would be best to ignore it, as you will probably be disappointed and angered in the end.