MacMall

General rule... EVER BUY FROM THE APPLE STORE. Macmall has the same exact pieces of hardware and software for much less than what you pay at the apple store. Sure you don't get some 20 year old kid sucking up to you and trying to impress you with their knowledge but you will get rock bottom prices, fast shipping and reliable service. Call them if you ever have any questions. This company has been around for quite some time and they couldn't have survived this long if they were a shoddy business.

Got a MacBook pro that had apps loaded with an apple id that I had no access to so can't update apps connected to that id. Macmall support was very rude and said they had nothing to do with software, but they're the ones that loaded it! Now to upgrade anything, I have to purchase it even tho it came preloaded.
DON'T DEAL WITH MACMALL! Go directly to Apple. At least they'll support you. But I have a better idea. Go back to windows, less problems.

Last weekend we went to the MacMall store in Torrance, Ca to buy a desktop that was on sale. We were informed they were out due to the store closing in 5 days. Ok, so we went home and ordered it online. Next day we received a call from someone with very bad English to say they could not ship to a "freight forwarder", whatever that is. We have a private mailbox store where we receive packages since we work during the day and they are always there to sign for packages. Last night we received an email stating they would not ship to a "freight forwarder". We informed the store owner that he was considered a freight forwarder and he laughed and said it's simply ignorance. We have had several Apple products sent to this address in the past with no problems. Now I know why the sales person at the MacMall store suggested we go to the Best Buy store up the street. We had heard that MacMall was a good place to go but this is the first time we have encountered this level of incompetence. We have already ordered from Apple for almost the same price and it's not a 2 yr old model. Needless to say we will never try to do business with MacMall again. Once again, Apple has no problem shipping to this address. Just order directly from Apple.

They are not based in California, they just have a bs office there for appearances. Their company is in Asia. They engage often in the old bait and switch and send refurbished products as new.

They do not stand behind their products. They have NO AFFILIATION with APPLE. Stating they are an authorized reseller is very misleading.

There are several complaints about credit cards... guess why? Because there are so many complaints against them and because the money is processed overseas.

Do your self a favor, pay the extra 10 dollars and go to the apple store.

Dont find out the hard way like I did. I ignored all the bad reviews to literally save a few dollars around Christmas. It is Feb, was told over and over it will be in stock and shipped in 2 weeks. Then, they cancelled the order. Mind you, it was a black friday deal so of course they strung it along so they didnt have to honor their prices.

Company should be investigated. Just do a little work and see all the different names the same company goes by and how many pissed consumers there are. It is a fraud.

Trying for a week to get a simple Return Merchandise Auth from this lame company. All they need do is email it to me, but still nothing. BEWARE if you have any issues it will be extremely hard to return it. I ordered a Dell Latitude with Windows 10 but it came as a Windows 7 with a CDROM disc with Windows 10 recovery only. I tried every way possible to install the correct Windows upgrade to no avail. They said it was upgradable free of charge but even the tech department and Dell could not get it up and running so I decided to return it. This company is the hardest company I have every tried to work with to return something. They act all friendly but NOTHING every happens. I have bought through MacMall since the beginning, but NEVER again. The entire company is Asian headquartered and the representatives are almost impossible to understand. There are NO American representatives. Be WARNED DON'T BUY FROM MacMall/PCMall... you will regret it!

I have placed 4 orders with this company. 3 out of the four orders were backordered (or accessories associated with order). Like many on this review site, the items were noted as "in stock".

Then I get repeated calls asking me if I still want these items (WHY?)

Today I get a call advising me that the order will now take 7 days before it will ship! ARRGH!

When I asked to speak to a supervisor or manager, I get told they are all on the phones (obviously trying to calm angry customers. Then I tired to call back Sales/Customer "care" and after waiting 20 mins finally got a rep and then was told that their computers were down (why am I not surprised).

Obviously this company does not stock any product and is just a front company that uses other sources to fulfill orders.

I am planning on cancelling the latest order. I have been burned enough by this company.

The $3 dollar savings from going to the Apple site is not worth the aggravation!

I will never do business with this company ever again and I advise anyone to not do business with them either. Not much of a cost savings to deal with their incompetence.