Steve J.

I ordered two 3TB hard drives and they were shipped in a plastic bag with no packing material!
One drive was toast. Then they wanted me to spend 20 minutes on hold waiting for a tech support rep to confirm it was bad, email customer service would not take my word for it.
I called and spoke to a live person who was helpful and he sent me a return label.
Both email support and phone support said it would take much longer to process the return because I used PayPal. Why would anybody ship a very fragile piece of electronic gear in a plastic bag? Makes no sense, and the customer ends up on the short end of the deal.