Mackenzie-Childs

They have disconnected their phones, so there is no way to call, and they don't return emails asking for status updates. Two weeks later, they have not shipped my order. I just know they will blame it on the mail. This happened last year - it took a MONTH to get my stuff, and one thing was broken, obviously broken before it shipped - and they SWORE that they had made changes. Meanwhile, the gifts I ordered will be too late. This is my last order ever.

We purchased a tea kettle from them and in under one year, it began to rust on the inside. When we contacted them, we were orginally told that it was MY fault for the rust! We have never had this happen with any other tea kettle. Cant help but wonder if this lousy service comes from the TOP all the way down to whomever handles the email questions. NOT good leadership for a company

I placed on order at the end of September. One of the items was backordered. However, that date has been pushed back twice with no guarantee of any delivery date. It is the end of December and I'm not sure when I will receive anything. Terrible experience. The $130 spoon rest that I bought broke in two places after 3 weeks. It didn't fall on a hard floor or anything. A half-empty plastic wrap cardboard box that only box fell a very short distance onto it (6-8 inches). The box was very lightweight. I would have expected it to be a bit more durable. It splintered everywhere.

I have about 30-40 pieces of Courtly Check that I bought in years past. Beautiful pieces! And, I love that the imperfections in the painting is part of their charm. However, I just purchased the tea kettle in Royal Check from the Barn Sale. I spent $140 and the quality is terrible! It looks like I painted it myself. Like someone else said, it looks like the Dollar Tree. I heard back from customer service and they said if I want to ensure that the product is to my liking, I should handpick it from a local retailer. Guess that's my last online purchase of MC. Probably my last anywhere with the poor quality issues! Very disappointing and sad!

*****Update- About a day after I posted this, I heard from a different Customer Service Representative at MC. She apparently actually looked at the pictures of the kettle that I submitted and agreed that the quality was subpar. She had the kettle picked up at no charge to me and a new one as been shipped. I feel much better about MC at this point! I brought the rating up to 3 stars because it still never should've been shipped and the first representative was not helpful at all.

I have purchased many items from their Courtly Check line. The $150 Kettle I purchased and used on special occasions started rusting. When I tried to discuss with customer service, they were unresponsive and once they finally answered - seems like a year later - they said that it sometimes happens from the moisture and that there is nothing they can do about it! Who says that about a kettle that its simple function is to boil water!?

This company is absolutely the worst internet retailer out there. On 11/21/21 I purchased 4 mugs from them and paid for with affirm. After weeks of writing to their non existent customer service department they tell me that my order was canceled due to a card decline. Absolutely a brazen lie, don't purchase anything from this place the stuff looks great but you may never get it. BTW it still shows as an open order on their website.

I ordered $1000 of wallpaper in April 8. I contacted customer service for a one time courtesy request to return the wallpaper since receiving a diagnosis of stage 4 breast cancer. I understand the policy for returns is 30 days, but my meds are 15K per month and I really need that money to help cover my expenses. After requesting 3 times to escalate up the management chain, my request was denied. How sad we live in this world where people are no longer considered and a profitable company like Mackenzie Childs cannot be humane or empathetic.

Just received a floor mat for which I paid $138, and would not mind if it was the quality that used to be associated with this brand. Unfortunately, it looks like an item you would find at a dollar store, very poor quality. Click on the customer service email link and nothing happens-page not found. Very sad- doesn't look line this company will be in business too much longer. Buyer beware!

I was a fan of McKenzie Child's quirky designs until I had a problem. Then I discovered their horrible customer service. They do not give a crap about you. I bought several of their tissue holders in the black & white check. After owning them for 3 or 4 months I noticed a red stain on my bathroom countertop. Turns out the enamel coating they applied did not adhere correctly or was too thin and the metal box was rusting. I contacted their customer service/sent pictures several times without reply. Several more attempts and I finally got them to respond. You are going to love this: they said that I bought a metal tissue box and what did I expect? They said sorry about my luck but there was nothing they could do for me!

No, sorry about your luck! I'll never buy from you again. My advice to other potential customers is don't be sucked in by family friendly advertising - watch your back. There is nothing friendly or quaint about these guys! Buyers Beware! See rust below.