Mackenzie-Childs

Do not purchase anything from them they will keeps charging you card till the items is sent out every week so they will hold your money in pending transition for weeks.

Credit cards are re-authorized for the full amount of the order, or the remaining balance, on a weekly basis, until the full order has been shipped.

I purchased my first item a courtly check mug $58 upon arrival there was what i thought was a speck of something on the inner lip so i washed it in sink and placed it in cabinet. Few weeks later i thought i would use cup for coffee and after drinking rinsed the coffee out saw a brown spot again only larger and spreading RUST - tried to contact MC customer service and emails many times - finally after months a response - their is no warranty sorry. A $58 cup has no warranty?! NO more for me

I placed on order at the end of September. One of the items was backordered. However, that date has been pushed back twice with no guarantee of any delivery date. It is the end of December and I'm not sure when I will receive anything. Terrible experience. The $130 spoon rest that I bought broke in two places after 3 weeks. It didn't fall on a hard floor or anything. A half-empty plastic wrap cardboard box that only box fell a very short distance onto it (6-8 inches). The box was very lightweight. I would have expected it to be a bit more durable. It splintered everywhere.

Mackenzie's policies are super irritating especially on price matching and returns.

I have purchased a product and 2 days I have received the actual product, they have announced a discount coupon. I have mentioned that I wanted price match and their answer was that we are sorry but it has been 15 days since the purchase and only if it is within the 10days they would apply the price match. I am like, it is in the firs 10 business days though. And their answer is a rigid no. Moreover, they are like, "you cannot return those items either because they were final sales". I am like, what do you mean, you cannot sell something without return policy...
But anyways, it is annoying. You pay 5 times more for the design and thinking that you are getting a design product. In the end you face a money-driven sales company rather than a customer-focused design company.

I paid full price ($200) for a Hollyhock Birdhouse, May 2021. Enjoyed it for 2 summers & stored the birdhouse inside during winter. While in the garage, saw paint chipping on the tin top. I wrote and included a photo. The response was, 'sorry we can't help you'. For a company that prides itself on unique & high quality merchandise, it was shocking how they don't stand up for what they sell. Awful Company!

I placed an order on 12/28/22 and 20 days later no items with the order listed as "open" on their website. You can only contact them by email which I did with a response "we have had so many orders that we are filling daily". I like their products but will never purchase online again. We be contacting PayPal with this issue to get my money back

I can't believe how a company with such beautiful designs doesn't care one iota about the workmanship. I received a Halloween candle holder today and it came with a large paint chip and the overall painting looked as though a 3-year-old did it. The piece was over 100.00 with tax and shipping and I'm going to have to do repair work and re-paint it in areas. That's outrageous, and it's not the first MC item I've received in poor condition. Their merchandise is made in China. That should be a clue. Even some of the paint is inferior. I have a set of MC pumpkins from several years ago and the light cream-colored paint has yellowed. It's really a shame considering how unique the designs are and you can't find similar elsewhere.

The worst customer service in the world. No updates on orders. They state they will send you an email of your order but never do. I bought an item on sale for $89 and 2 days later it was $49. Sent an email asking if they will refund the difference. No answer. I like their items even though they are overpriced but their lousy customer service is really the deal breaker for me. I order from a lot of different companies and have never experience this level of incompetence..

I have about 30-40 pieces of Courtly Check that I bought in years past. Beautiful pieces! And, I love that the imperfections in the painting is part of their charm. However, I just purchased the tea kettle in Royal Check from the Barn Sale. I spent $140 and the quality is terrible! It looks like I painted it myself. Like someone else said, it looks like the Dollar Tree. I heard back from customer service and they said if I want to ensure that the product is to my liking, I should handpick it from a local retailer. Guess that's my last online purchase of MC. Probably my last anywhere with the poor quality issues! Very disappointing and sad!

*****Update- About a day after I posted this, I heard from a different Customer Service Representative at MC. She apparently actually looked at the pictures of the kettle that I submitted and agreed that the quality was subpar. She had the kettle picked up at no charge to me and a new one as been shipped. I feel much better about MC at this point! I brought the rating up to 3 stars because it still never should've been shipped and the first representative was not helpful at all.

I ordered $1000 of wallpaper in April 8. I contacted customer service for a one time courtesy request to return the wallpaper since receiving a diagnosis of stage 4 breast cancer. I understand the policy for returns is 30 days, but my meds are 15K per month and I really need that money to help cover my expenses. After requesting 3 times to escalate up the management chain, my request was denied. How sad we live in this world where people are no longer considered and a profitable company like Mackenzie Childs cannot be humane or empathetic.

My teapot rusted after less that a year. I read several reviews with same problem. I was offered a 20% discount on next purchase. My son bought me the teapot when he was just 22 because he felt it was a special piece. I have not told him it turned out to b garbage. OH I forget they offered to send me a damn screw and wing nut to replace the corroded one. Go Fiqure!

We purchased a tea kettle from them and in under one year, it began to rust on the inside. When we contacted them, we were orginally told that it was MY fault for the rust! We have never had this happen with any other tea kettle. Cant help but wonder if this lousy service comes from the TOP all the way down to whomever handles the email questions. NOT good leadership for a company

If you insist on the brand, order from Neimans or somewhere else. The customer service when going through the Mackenzie childs site is absolutely pitiful. They cant fulfill orders and don't even get me started on wedding registry. They wanted me to chase down family friends about orders... PATHETIC. NEVER AGAIN!

They have disconnected their phones, so there is no way to call, and they don't return emails asking for status updates. Two weeks later, they have not shipped my order. I just know they will blame it on the mail. This happened last year - it took a MONTH to get my stuff, and one thing was broken, obviously broken before it shipped - and they SWORE that they had made changes. Meanwhile, the gifts I ordered will be too late. This is my last order ever.

I am a big Mackenzie Childs fan. I have many of their items, however the lamp I received was so poorly constructed I can't believe they would mail this out. See pics! Also their customer service is extremely poor. So disappointing from a business that advertises custom quality and good customer service. However they failed to live up tp both!

This company is absolutely the worst internet retailer out there. On 11/21/21 I purchased 4 mugs from them and paid for with affirm. After weeks of writing to their non existent customer service department they tell me that my order was canceled due to a card decline. Absolutely a brazen lie, don't purchase anything from this place the stuff looks great but you may never get it. BTW it still shows as an open order on their website.

Just received a floor mat for which I paid $138, and would not mind if it was the quality that used to be associated with this brand. Unfortunately, it looks like an item you would find at a dollar store, very poor quality. Click on the customer service email link and nothing happens-page not found. Very sad- doesn't look line this company will be in business too much longer. Buyer beware!

Dislike their website as far as ordering, searching and final checkout information. I never knew whether or not my order was processed. No order #, no page saying thanks an email would be forthcoming with info, etc. And... two weeks later, still no email, no info, and I'm totally in the dark as to whether or not I'll receive an order eventually. Terribly overpriced (even sale items) and not worth the hassles. Confirmation photo below is from a purchase a couple of years ago... still waiting on more recent purchase

I spent over $1000 on ten items and it took over four weeks to receive items. When I complained, I was told to check the FAQ which highlights delays for barn sale items. Waiting that long was not worth the price for these items.

I am very disappointed Mackenzie-Childs will not take phone calls, only emails to communicate. I sent them an email 4 days ago and so far no response to my problem. This is not a customer focused company. It will be the last item I buy from them and will advise my friends of the same.

I have mixed feelings writing this review. All of the items that I have ordered off of their website have had fulfillment issues. Pillows that were ordered last fall did not arrive until after Christmas. The emails that I wrote to follow up on items took weeks for a reply from customer service. I recently purchased a beautiful lamp during the Barn Sale. I have been waiting for it to go on sale, and it finally did. I paid the sale price of $369.00. This item did arrive fairly quickly, however, in spite of the detailed packaging of the lamp, it arrived damaged. I sent customer service an email requesting a return authorization number. I have not received the RA#, nor have I been notified by customer service. I finally decided to keep the lamp, turning the flawed side toward the wall. Forget about calling them and speaking to a human being! Voice message says they are not staffed due to Covid. I would suggest that they add a statement to their website communicating that their customer service dept. is CLOSED until further notice. Perhaps they can staff their reps for online replies in a more suitable time frame. Oh, I haven't mention that a few little items that I ordered during the Barn Sale have still not shipped. I received an email saying shipment could take another "several weeks". Hopefully, they will arrive by Christmas since they are stocking stuffers! Things are pricey here and one would come to expect that they would provide excellent service. Too bad, as very few reviews are very positive for this store. I do enjoy visiting the store in Aurora, NY when we are in the Ithaca area visiting family, however, do not expect a satisfying experience when ordering on line. Hopefully, they will hire a VP of Customer Service or Guest Experience that can turn things around for them.

Every time I ordered an item from the actual MacKenzie's child store I've been worried. It takes forever to get here and one item I never got. It seems like their main priority is money. They don't care about the customers anymore. They don't even ship out catalogs anymore. Which is very disappointing!

Rebecca Proctor dresses like the Victoria and Richard the original founders and even stole the couples name home. This is a copy cat feud impersonator of original artists. Originals are on you tube you can see by old pic and homes orf the original artist Rebecca is mimicking copying the couple down to speech dress work location. It's a white collar crime