I purchased several of these very expensive teapots. My daughter noticed rust inside the teapot at the joint with the spout. She was shocked. I sent it back to Mac-Childs with a letter explaining what happened and just asking that it be fixed so she could use it. Instead of fixing or replacing this very expensive teapot, Mac-Childs just sent it back to me saying that I failed to provide a receipt so they would do nothing. Really....is there some question as to whether this very distinctive teapot came from somewhere else? So my warning to anyone looking to purchase this teapot is: YOU WILL LIKELY GET RUST INSIDE AND CANNOT USE IT. IF YOU TRY TO RETURN IT, MAC-CHILDS WILL NOT STAND BY ITS PRODUCT. I am very angry since I have at least two others with rust, and cannot use them. Thanks, Mac-Childs! I was a good, loyal customer--but no more!
The top to the butter dish I ordered did not match the bottom. I returned it about 2 weeks after their 30 day window because I had been out of town. I paid to insure and mail it. They refused to give me a refund, just a credit I could use over the phone. This was an unusable product because the purpose of buying something like this is for its appearance. If I wanted mere function I could buy one for 10% of what I paid. I was upset and the supervisor said I was yelling at her (I was not) and said she would disconnect the call. They simply did not care, at all.
If you want their products, don't buy directly from them.
Purchased a salt and pepper shaker and used it for less than a month. It started peeling. They said there was nothing they could do. Sorry. Amazon,they are not. They were very curt and suggested that I dropped it or damaged it in some way. Wow! What lousy customer service! They don't care one bit for customer satisfaction. Shabby way of doing business
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