Mackenzie-Childs

The reviews are all correct. The company just will not stand behind their product. I got the heart kettle ($300) for Christmas, the enamel is cracked so the spout leaks badly. I haven't even used it one time yet and they refuse to warranty it. It's bazar. Do not order from them as if something goes wrong you are out of luck 100%

Opened a box that was poor packaged with lack of Styrofoam to secure the Christmas Deer. The
Antler was broken off and loose inside the box.
Without a packing slip to return or exchange, I
Emailed customer service and was told that the first step is take a picture of proof and send to them
Then they will look at it before getting back to me.
This item was over $100 and that was the
Clearance 60% off sale price.
Just know that the items are Made in China and
The prices are 5th Avenue New York
If the item arrives poorly packaged and damaged
You won't be happy
Just keep it to Show and Tell all of your friends

I can't believe how a company with such beautiful designs doesn't care one iota about the workmanship. I received a Halloween candle holder today and it came with a large paint chip and the overall painting looked as though a 3-year-old did it. The piece was over 100.00 with tax and shipping and I'm going to have to do repair work and re-paint it in areas. That's outrageous, and it's not the first MC item I've received in poor condition. Their merchandise is made in China. That should be a clue. Even some of the paint is inferior. I have a set of MC pumpkins from several years ago and the light cream-colored paint has yellowed. It's really a shame considering how unique the designs are and you can't find similar elsewhere.

I purchased my first item a courtly check mug $58 upon arrival there was what i thought was a speck of something on the inner lip so i washed it in sink and placed it in cabinet. Few weeks later i thought i would use cup for coffee and after drinking rinsed the coffee out saw a brown spot again only larger and spreading RUST - tried to contact MC customer service and emails many times - finally after months a response - their is no warranty sorry. A $58 cup has no warranty?! NO more for me

Lamp came in with base pieced together. Chips and peeling paint. So disappointed in this quality! And I have tons of MKC pieces. Shipping took forever, and customer service is a joke! Just bought my last MKC! Lamp was more than $200. Home Goods and Amazon from now on! Bye MKC!

Do not purchase anything from them they will keeps charging you card till the items is sent out every week so they will hold your money in pending transition for weeks.

Credit cards are re-authorized for the full amount of the order, or the remaining balance, on a weekly basis, until the full order has been shipped.

The worst customer service in the world. No updates on orders. They state they will send you an email of your order but never do. I bought an item on sale for $89 and 2 days later it was $49. Sent an email asking if they will refund the difference. No answer. I like their items even though they are overpriced but their lousy customer service is really the deal breaker for me. I order from a lot of different companies and have never experience this level of incompetence..

Rebecca Proctor dresses like the Victoria and Richard the original founders and even stole the couples name home. This is a copy cat feud impersonator of original artists. Originals are on you tube you can see by old pic and homes orf the original artist Rebecca is mimicking copying the couple down to speech dress work location. It's a white collar crime

Every time I ordered an item from the actual MacKenzie's child store I've been worried. It takes forever to get here and one item I never got. It seems like their main priority is money. They don't care about the customers anymore. They don't even ship out catalogs anymore. Which is very disappointing!

I paid full price ($200) for a Hollyhock Birdhouse, May 2021. Enjoyed it for 2 summers & stored the birdhouse inside during winter. While in the garage, saw paint chipping on the tin top. I wrote and included a photo. The response was, 'sorry we can't help you'. For a company that prides itself on unique & high quality merchandise, it was shocking how they don't stand up for what they sell. Awful Company!

I spent over $1000 on ten items and it took over four weeks to receive items. When I complained, I was told to check the FAQ which highlights delays for barn sale items. Waiting that long was not worth the price for these items.

They're about as good as any other fly-by-night. Would not recommend. They lack customer service. Waited a week for a response. No working phone number, at their mercy for a return. Not sure if they will take anything back.

Mackenzie's policies are super irritating especially on price matching and returns.

I have purchased a product and 2 days I have received the actual product, they have announced a discount coupon. I have mentioned that I wanted price match and their answer was that we are sorry but it has been 15 days since the purchase and only if it is within the 10days they would apply the price match. I am like, it is in the firs 10 business days though. And their answer is a rigid no. Moreover, they are like, "you cannot return those items either because they were final sales". I am like, what do you mean, you cannot sell something without return policy...
But anyways, it is annoying. You pay 5 times more for the design and thinking that you are getting a design product. In the end you face a money-driven sales company rather than a customer-focused design company.

If you insist on the brand, order from Neimans or somewhere else. The customer service when going through the Mackenzie childs site is absolutely pitiful. They cant fulfill orders and don't even get me started on wedding registry. They wanted me to chase down family friends about orders... PATHETIC. NEVER AGAIN!

I'm moving back to Italy and I bought a clock online hoping to bring it back with me. I discovered that it took 1 week to ship it, meaning it will arrive after my move (I calculated that with 5 - 7 days shipping days it would arrive in time. But it was 7 days shipping + 7 days wasting time). For once it's not a post office problem but COMPANY INEFFICIENCY. The customer service of course answered they couldn't do anything. YES, they could! They could have recalled my item and send another one with a dhl. They would have wasted money but they would have earned a very good review. I'm very disappointed (and, at this point I wasted money!). I will never look at their website anymore.

I placed an order on 12/28/22 and 20 days later no items with the order listed as "open" on their website. You can only contact them by email which I did with a response "we have had so many orders that we are filling daily". I like their products but will never purchase online again. We be contacting PayPal with this issue to get my money back

Dislike their website as far as ordering, searching and final checkout information. I never knew whether or not my order was processed. No order #, no page saying thanks an email would be forthcoming with info, etc. And... two weeks later, still no email, no info, and I'm totally in the dark as to whether or not I'll receive an order eventually. Terribly overpriced (even sale items) and not worth the hassles. Confirmation photo below is from a purchase a couple of years ago... still waiting on more recent purchase

I am a big Mackenzie Childs fan. I have many of their items, however the lamp I received was so poorly constructed I can't believe they would mail this out. See pics! Also their customer service is extremely poor. So disappointing from a business that advertises custom quality and good customer service. However they failed to live up tp both!

They have disconnected their phones, so there is no way to call, and they don't return emails asking for status updates. Two weeks later, they have not shipped my order. I just know they will blame it on the mail. This happened last year - it took a MONTH to get my stuff, and one thing was broken, obviously broken before it shipped - and they SWORE that they had made changes. Meanwhile, the gifts I ordered will be too late. This is my last order ever.